Toyota West

It was great - found the car I had been searching for / within the price guidelines I set when I started searching / the whole deal was fast , friendly and efficient / I work 2 jobs so I needed to get thin within the price guidelines I set when I started searching / the whole deal was fast , friendly and efficient / I work 2 jobs so I needed to get things done pronto and JT made it happen - Thanx JT - Thanx Toyota ! More

On 3-29-2013, My wife and I went back to Toyota West, On 3-29-2013, My wife and I went back to Toyota West, Columbus Ohio looking to up-grade her 2001 Toyota Rav-4 that she had purchased from Toyota West On 3-29-2013, My wife and I went back to Toyota West, Columbus Ohio looking to up-grade her 2001 Toyota Rav-4 that she had purchased from Toyota West. She wanted more cargo room due to a business start up in January 2012. She was impressed with the styling and spacious interior of the ScionX B. She ended up Leasing a new Silver Scion X B base automatic. I was also Impressed, and traded in my 2001 Toyota 4- Runner that I had bought at Toyota West in 2001. I Leased a new 2013 Scion X B They had this Bright White Scion X B Release Special on display at the Columbus Ohio Auto Show. This buying experience was by far the most pleasurable - hassle free experience, I have ever had at an automobile dealership, In the past 40 years. I am Happy, Happy, Happy ! Mr. Will Gillis- Sales Associate, Mr. Bobby Van Sickle - Sales Manager and Mr. Brian Frye - Finance Manager, plus all the staff members at Toyota West are a polite, courteous, and personable group of adults. The best I have dealt with in a long time. My wife said that customer service is finally back where it belongs. I also want to thank Zack for his help with the Blue tooth setup on both new Scion's. Sam & Marilyn Grove City, Ohio More

Went to Toyota West to see about trading in my Toyota Rav 4 which I have had since 2000. I needed more cargo room due to a business start up in January 2012. I was impressed with the styling and spacious i 4 which I have had since 2000. I needed more cargo room due to a business start up in January 2012. I was impressed with the styling and spacious interior of the ScionX B. I ended up Leasing a new Silver Scion X B base automatic. Thanks for the wonderful customer service experience, will recommend highly to family and friends. Marilyn More

Worst dealership ever. They do not have any integrity. I was looking to purchase a used 2012 toyota sienna limited. While looking on the internet I found that this dealership had one. So I packed up th I was looking to purchase a used 2012 toyota sienna limited. While looking on the internet I found that this dealership had one. So I packed up the family and went to look at it. First of all the salesman that greeted me did not even know that this vehicle was on the lot. Once he located it we looked it over and decided it was what we wanted if we could agree on price. We went back to the used car offices to discuss. To my shock the inside of the used office was nasty it looked like it had never been cleaned. The chairs that they offered us to sit in where nasty. All that aside we tried to work out a deal unfortunately we got within $500 of making a deal but could not. So the next day I get a call from the dealership. I end up speaking with the used car manager and we strike a deal. I tell him I will be in to do the paperwork and pick up the car. He informs me that they need until the next day to get the car ready. I explain that that is fine and ask that they contact me tomorrow to let me know when it is ready. I get a call around 2:00 and the salesman (Mr. Beck) tells me that they cannot sell me the car. I explain that the manager (Aaron) and I had a deal just yesterday. He said well we cannot do it. He did not offer any options to make the deal work he just said they couldn't do it. He could not wait to get off the telephone. I bet they got another offer on the vehicle and decided to sell it at a higher price. I then attempted to contact the GM of the dealership. I explained that there were shady dealings going on in the used part of the dealership and that I would like to speak with him. I was told that he would get in touch with me immediately. Of course I never heard from him and all future attempts to contact him were never successful. I would recommend that anyone looking to purchase a car steer clear of this dealership as they will screw you the first chance they get. More

Terry has been amazing! This is the second time I've bought from him and won't be my last. He made me and my family feel right at home. He ALWAYS remembers names and that means a lot. AMAZING SALESMAN! bought from him and won't be my last. He made me and my family feel right at home. He ALWAYS remembers names and that means a lot. AMAZING SALESMAN!! Thank you!!!! - John, Beth, & Boston More

JT was very good in be personable and non pushy. Ricky was VERY good at explaining paperwork and pricing to us!! Very happy with our "New to us' Rav 4!!! was VERY good at explaining paperwork and pricing to us!! Very happy with our "New to us' Rav 4!!! More

Helpful, friendly & no pressure. Readily offered deal at price that seemed quite fair. Efficient. Seemed sincere. Would go to again. Car was beautifully detailed & clean. at price that seemed quite fair. Efficient. Seemed sincere. Would go to again. Car was beautifully detailed & clean. More

Don was very helpful the minute we stepped inside and directed us all through out the process of buying a new vehicle. Overall, the experience was very good and we were happy with the car we got. Thanks directed us all through out the process of buying a new vehicle. Overall, the experience was very good and we were happy with the car we got. Thanks to Don for his courtesy and help. More

Great experience! Great price and great service! Transaction was hassle free and very straight forward. Drove a long way and they made it worth the trip! Thanks to Charles and Bobby. Transaction was hassle free and very straight forward. Drove a long way and they made it worth the trip! Thanks to Charles and Bobby. More

I have bought more than 15 cars over the last 10 years from this dealership and I won't go any where else to buy my favorite brand toyota. Dean, the management and the finance staff are the utmost in frie from this dealership and I won't go any where else to buy my favorite brand toyota. Dean, the management and the finance staff are the utmost in friendliness, professionalism, product knowledge, and purveyors of great deals. They are the best! They know my name when I walk in the door or call and give great service. Who could ask for anything more? More