Toyota West

J.T. was a pleasure to work with. Some dealers make buying a car such a chore but working with J.T. was a smooth transaction. buying a car such a chore but working with J.T. was a smooth transaction. More

Brian was very pleasant and went the extra mile to get me the car I wanted. I was able to make a deal on the first visit. He did everything he promised. the car I wanted. I was able to make a deal on the first visit. He did everything he promised. More

LOVE THE FRIENDLY, NOT PUSHY ENVIRONMENT AND VERY PROFESSIONAL EMPLOYEES, ALSO VERY INFORMATIVE ABOUT THEIR VEHICLE. WOULD RECOMMEND TO FAMILY AND FRIENDS. WE WILL PURCHASE ANOTHER CAR FROM THERE I PROFESSIONAL EMPLOYEES, ALSO VERY INFORMATIVE ABOUT THEIR VEHICLE. WOULD RECOMMEND TO FAMILY AND FRIENDS. WE WILL PURCHASE ANOTHER CAR FROM THERE IN THE FUTURE. BRIAN AND JOHN WERE AWESOME IN HELPING TO FILL OUR NEEDS. More

The whole process was wonderful. There was no pressure but there was a family yet professional atmosphere throughout the whole experience. Terry was helpful/ friendly/great! but there was a family yet professional atmosphere throughout the whole experience. Terry was helpful/ friendly/great! More

We received excellent red carpet service at Toyota West. Everyone was friendly and really went the extra mile in helping us with leasing our van. Lots of time was spent with us especially me! There are a Everyone was friendly and really went the extra mile in helping us with leasing our van. Lots of time was spent with us especially me! There are a lot of great features on the new sienna and Robert took alot of time to help me navigate them! Lee was very helpful and extremely efficient with our finance process. John Masters is a top notch manager. I would not think of going anywhere else but Toyota west. Thanks so much to everyone!!! More

Peggy Douglas i wen't toyota west to buy a new truck and met Will Gillis who gave me the grand tour of the lot bye the end of day we had a deal with no pressure at all from anybody i got the price i wanted met Will Gillis who gave me the grand tour of the lot bye the end of day we had a deal with no pressure at all from anybody i got the price i wanted on my trade and a GREAT price on my truck i would reconmend TOYOTA WEST to anybody in my family and freinds for a great deal on a new toyota and do yourself a favor see Will for the best deal. PEGGY DOUGLAS. More

My wife and I stopped in on our way for a short family vacation. We had visited several Toyota dealerships and have done a lot of research online. Dean greated us with a smile as we approached the Tacom vacation. We had visited several Toyota dealerships and have done a lot of research online. Dean greated us with a smile as we approached the Tacoma we were interested in. Dean was very knowledgable and friendly. As we started looking at numbers, Dean and Nick were very easy to work/negotiate with and were not pushy at all. After putting a good deal together, they both understood that we needed to talk about it and would be back in touch. Both of these guys were excelent to work with. The following evening on our way back through town, we unfortunately didn't call and let Dean know we decided to get the truck. Paris also met us with a smile, but right away we could tell she was new. Paris was also very friendly and good to work with, just a little awkward after working through the deal with Dean and Nick. Also, Nick was not in. We did feel a little under appreciated by Bobby as he kept asking Paris a lot of questions and questioned why we wanted to do some of the things that we talked to Dean and Nick about. Instead of Bobby coming and talking to us directly he had Paris running back and forth which we could tell was making her uncomfortable. What was more frustrating was that we could hear what Bobby was saying and when he wasn't talking to Paris he was talking with other co-workers about golf and partying and using inappropriate language. At one point we considered walking out, and coming back when Dean and Nick were in. In the ended we we drove out with the truck we wanted and very happy with the deal. Just wish Bobby would have cared about us more as customers. More

i had been looking for a new truck for about 2 months, i finally decided on a Toyota, i had went bye Toyota west on a lunch trip and decided to stop and shop. i was there 5-6 times and found some nice tac finally decided on a Toyota, i had went bye Toyota west on a lunch trip and decided to stop and shop. i was there 5-6 times and found some nice tacomas before i had actually talked to someone... when i did talk, it was to Paris S. Very nice, friendly, and was atentive to what i wanted. She and nick worked very hard to get me what i wanted and at a reasonable price.... Paris was rather new and she worked really hard to find me the right truck and to answer any questions that i had. i did buy the truck that i wanted and it is GREAT!!! all the staff that i worked with were really nice and treated my mom really well!! BUT PARIS was super great, i think that she will be a big asset to your sales staff. THANKS TOYOTA WEST AND PARIS!!!! STEVE More

Terry took great care of us while we were there. This was our very first car buying experience and although I expected to feel pressured, I did not - we both felt very comfortable. Terry spent a lot of time our very first car buying experience and although I expected to feel pressured, I did not - we both felt very comfortable. Terry spent a lot of time with us figuring out exactly what we wanted in a car. My husband and I were not looking for bells and whistles - we were looking for a safe, reliable, basic package vehicle. That was exactly what she found us, without any pressure to add features that we didn't need or want. We are extremely happy with our purchase and would recommend her to our friends and family. In a few years when we are ready to replace our other vehicle, I am sure we will return to her. More

My wife and I have bought four Toyotas from Toyota West. All of our experiences at the dealership have been excellent. They are low pressure, hard-working and friendly. Our latest purchase was a much need All of our experiences at the dealership have been excellent. They are low pressure, hard-working and friendly. Our latest purchase was a much needed Sienna. Jimmy Holland was our salesman and was very accommodating to my very pregnant wife just days before she gave birth. Nic Caraccilo and Dan Grunkmeyer were a pleasure to work with and flexible in getting us the deal we wanted. Although the service has been above par for what I have found at most dealerships, they have unfortunately missed a “great” rating from me for what appears to be a growing trend in auto sales. For reasons unknown to me, they have twice failed to call me back regarding trading my other vehicle for a Venza. They know we buy vehicles frequently and I only do short-term leases on my other vehicle, so why they are so willing to let this go is a mystery to me. Even if they don’t think they can get me the deal I want, why not have the professional courtesy to call me and say so? After all, we are repeat customers I would think they would like to continue returning. However, I refuse to follow up with dealers who do not call back when they have set the expectation, and have no tolerance for such unprofessional service. More