Toyota West

Wow!! Customer service was unbelievable!! They had the right vehicle at the right price. I was unable to get financing at numerous other dealerships, even with a cosigner. I had no trouble getting finance right vehicle at the right price. I was unable to get financing at numerous other dealerships, even with a cosigner. I had no trouble getting financed here, without a cosigner!! Amazing! So relieved...needed this vehicle so badly!!! THANK YOU!!! More

Bobby and Will were awesome. They were so nice and this was absolutely the smoothest car deal I have ever encountered. I hate the back and fourth you normally get with dealerships, where they leave you sit was absolutely the smoothest car deal I have ever encountered. I hate the back and fourth you normally get with dealerships, where they leave you sitting for hours while they waste your time checking with the manager on what they can do. This didn't happen with Bobby and Will and it was quite refreshing. They even came in on their day off. That goes to show their commitment. I will definitely be back to see these guys and I will tell everyone to go to them. I've already referred a friend. More

Ricky did very good at what he could do as a salesmen, he meets the expectation anyone would want to have.. Going out of his way to make myself (car buyer) happy.. meets the expectation anyone would want to have.. Going out of his way to make myself (car buyer) happy.. More

Will and Bobby went above and beyond other dealerships to get me in the vehicle I wanted. Will was patient with me while I considered the several car options. Bobby worked diligently to get the financing I get me in the vehicle I wanted. Will was patient with me while I considered the several car options. Bobby worked diligently to get the financing I needed for the vehicle I desired. More

it was very good , I didnt expect to buy that day but I did and Terry Johnson was good to work with and look foward to being a Toyota owner did and Terry Johnson was good to work with and look foward to being a Toyota owner More

I purchased an Avalon last week from Brian Frye at Toyota West. My experience could not have been better. I had a couple quirky things that I needed to have done in order to make the purchase work, and he West. My experience could not have been better. I had a couple quirky things that I needed to have done in order to make the purchase work, and he was on top of everything. He worked with me and my company and the deal came off without a hitch. The car was waiting for me in the showroom when I arrived and had been detailed. He took the time to explain the entire vehicle to me and how to use the updated electronics. Overall a great car from a competent dealership and salesman. More

I am pleased with my new car purchase experience at Toyota West I recieved a fair price and the sales team worked hard on my behalf to get me the best possible rate. I had a less than perfect experien Toyota West I recieved a fair price and the sales team worked hard on my behalf to get me the best possible rate. I had a less than perfect experience at a competitor but that is their loss because I am not a loyal Toyota West customer and will refer my friends and family when in the market for a new vehicle. More

Our salesman was very helpful, and offered several good suggestions to facilitate our buying decision. He did not pressure us in any way, but merely offered helpful comments along the way. He was also ex suggestions to facilitate our buying decision. He did not pressure us in any way, but merely offered helpful comments along the way. He was also excellent at follow-up when a question arose a week after purchase about some of the paperwork we had signed. My husband and I were very satisfied with our overall experience at the dealership. More

I cant say enough about the service I received today, I cant say enough about the service I received today, Matt went above and beyond to put me in the car I had my heart set on. When I thought that it w I cant say enough about the service I received today, Matt went above and beyond to put me in the car I had my heart set on. When I thought that it wasn't going to happen Matt and Terra made sure that it did! I bought a 2006 VW Jetta that I had seen online. I called Matt last Sunday and he was with me every step of the way until I found what Iwas looking for, countless phone calls and ENDLESS patience on his part and I brought my car home today. He was friendly, informative, and exceptionally helpful to me. Terra helped me through the financing part of it an she was phenomenal. I can't thank either of them enough. I haev already recommended them to two family members who loved my car when I got it home ( and are actually looking for new vehicles. I won't go anywhere else for vehicle purchases in the future. They both deserve a raise!! More

I had been on the market for either a new or used truck. I narrowed it down to Ford or Toyota as well. I decided on a 100 mile radius from my home, living on the Ohio River this include a lot of Ohio deale I narrowed it down to Ford or Toyota as well. I decided on a 100 mile radius from my home, living on the Ohio River this include a lot of Ohio dealers. I already knew my "small town" dealers would not deal so I moved on to Columbus dealers. I found a 2009 Tacoma that actually had everything I wanted feature wise, including the 6sp. transmission. I decided to call the internet sales manger as well. Matt, and I traded a few emails, prior to me going up to the dealer. I decided to buy after a little more research. I secured my financing ahead of time, had a decent down payment, and a price in mind. I made my offer and called Matt, he pretty much said, when can you come up! No bickering, no counter offers, just come on up. I bought the truck site unseen. Total deal time on the phone, less than an hour, including the finance guy. Again a non issued, he asked my interest rate, said no way he could match it. Asked if I wanted the ext. warranty, I said not at this time. Again, no hassle. Drove up the next day, to get the truck. The dealership is easy to find, and its as big as some towns here in WV! Matt, met us, and went through some papers, showed the truck and the features, inside the garage I should mention as it was pouring the rain. Took me to finance to make my down payment, and drop off my loan check. This guy, forgot his name was super easy to work with as well. Total dealer time again, around a hour. As far as Matt, this guy is about the most laid back sales person you will ever deal with. Even, though he is the Manager! LoL. If all Sonic dealerships operate the way Toyota West does, I can't recommend them enough! Call Matt Harris!!!!!!!!! More