Toyota West

Word of mouth is still the best advertising that this country has to offer. We had heard great things about this dealership and decided that we would see if what we heard was true. I can only say that wh country has to offer. We had heard great things about this dealership and decided that we would see if what we heard was true. I can only say that what we saw and heard at this dealership only confirmed what we had heard before. We were greeted by friendly, considerate, and courteous service. We were not high pressured at all. We looked at least at 5 different cars and just didn't know. We went to another dealership where our son-in-law worked and checked out 3 other cars. We went back to Toyota West 3 other times. We even had John Thomas (JT) place the cars side by side. Toyota West never lost their patience with us and was more than obliging. Through there diligence and patience and their integrity, honesty, and straight forwardness with no sugar coating they helped us make a decision. They helped us more than they will ever know. Jeremy Francis (the General Manager) put up with all our questions and our indecision and John Thomas always greeted us with a smile and did whatever we wanted. Again, no high pressure! They were there; it seemed, just to be of service to us. And, yes, we did buy the car of our dreams (2011 Ford Fusion SEL which was a newer and more luxurious version of the same car that we had totaled (2006 Ford Fusion SEL). I have already recommended two other people to Toyota West. Thank you Jeremy Francis and John Thomas and keep up the great work! You certainly went above and beyond what we expected. We are already renting a van from Toyota West this next weekend. We will keep on recommending Toyota West and we will come back when we need another vehicle. Thanks Again!!! More

For the price range that I needed to within, I had a good amount of options. Rod was great while showing me the cars and Tara made the paperwork process smooth. amount of options. Rod was great while showing me the cars and Tara made the paperwork process smooth. More

We stopped to several dealers in the Columbus area and then lastly we visited Toyota West. We found Jimmy Holland who was a true professional. Jimmy did not pressure us at all and his professionalsim and then lastly we visited Toyota West. We found Jimmy Holland who was a true professional. Jimmy did not pressure us at all and his professionalsim and product knowledge was the reason we bought our car from him. This was our best buying experience and we will be back to buy from them in the future. More

My overall experience was excellent. Only a couple issues - I have outstanding credit, but my interest rate was higher than I wanted because I bought a Hybrid, and I didn't get enough for my trade in. issues - I have outstanding credit, but my interest rate was higher than I wanted because I bought a Hybrid, and I didn't get enough for my trade in. But, overall I am very happy with my new Camry Hybrid and my salesman. Much better than my Tansky Toyota experience. More

We stopped to several dealers in the Columbus market and finally found Will Gillis and Bobby VanSickle! What true professionals. Will was absolutely no pressure at all, actually by his professionalsim and finally found Will Gillis and Bobby VanSickle! What true professionals. Will was absolutely no pressure at all, actually by his professionalsim and product kknowledge we felt like we had to buy. This was truely the best buying experience we ever had. More

I am giving this rating because Matt and Cliff were VERY willing to get me in the car that I wanted at the price that I wanted. They did everything in their power to make sure that we left very happy. I wil willing to get me in the car that I wanted at the price that I wanted. They did everything in their power to make sure that we left very happy. I will recommend this dealership to my friends for sure. More

After getting a run around by another Toyota Dealer, I went to Toyota West. Matt Harris was absolutely wonderful to deal with. When I had to bring my 4Runner in for service, Felix, was always on top of it went to Toyota West. Matt Harris was absolutely wonderful to deal with. When I had to bring my 4Runner in for service, Felix, was always on top of it and informative. He has always gone above and beyond in customer service. A few years later we received the same run around from the original Toyota dealer near our home when we went to purchase another vehicle. I called Mr. Harris and he was right on top of finding the vehicle we were looking for. He provided absolutely wonderful communication and customer service. This dealership has always treated us with great respect from sales to service. More

I have never went to a used car dealership and received the level of service that I received here. Everyone from the salesman to the finance managers were exceptional. The first car buying experience where the level of service that I received here. Everyone from the salesman to the finance managers were exceptional. The first car buying experience where they didn't pressure you into anything! I will definitely recommend them to anyone I know is looking to buy a vehicle. Thanks again for giving us the best car buying experience!!! More

JT was an amazing salesman. I told him what I was looking for and fell in love with the first car he showed me. He knew exactly what I was looking for and he gave me confidence in buying the car. Thank you f for and fell in love with the first car he showed me. He knew exactly what I was looking for and he gave me confidence in buying the car. Thank you for all of your help. More

Mr. Gillis was very caring and sincere in listening to our needs. He was able to find the right used car because he knew exactly what we wanted.We were also impressed that the manager Nick actually came o our needs. He was able to find the right used car because he knew exactly what we wanted.We were also impressed that the manager Nick actually came out and got to know us as well. Thanks Toyota for employing these 2 Guys! More