Toyota West

Michael is the kind of person who thinks he's not a pushy salesman because he tells you he's not a pushy salesman. But as I got closer to the point of sale, he'd do things like show me a price in the form of salesman because he tells you he's not a pushy salesman. But as I got closer to the point of sale, he'd do things like show me a price in the form of a monthly cost that he claims is so low it won't possibly be accepted, and tell me to sign my name next as a way of saying that by signing here, I agree to buy the car at that price. Shady. He also kept talking about a "virtual payment." I was buying a Prius and he kept saying that I need to factor in the gas money I'd be saving into the price of the car. For example, if my monthly payment would be $350, he would say that my "virtual payment" would be $300, because I'd be saving $50/month on gas. Not the case. I upgraded to the 2011 Prius from a 2002 Echo, and after driving it for a few weeks and filling up the tank a few times, I've found that the Echo gets the same if not better mileage than the Prius. So much for the "virtual payment." You'd think a Toyota car salesman would be aware of the mileage of other cars in their line. But I suppose it's my fault for trusting the expert when I knew better. On top of that, they spelled my name wrong in forms to sign over my title. Twice. Michael gave me a huge stack of business cards to pass out at work and even left me a voicemail asking if I could get his friend a job at my company. Awkward. I guess it wasn't a terrible experience. I expect all car salesmen to be pushy and deceptive. I love the car, but I wouldn't recommend this dealer to friends. More

We got great service and Dennis an terra were very nice. We drove like 10 vehicles before we decided on the Pacifica. I wasn't sure if we could get financed but we did and got good advice while doing it. We drove like 10 vehicles before we decided on the Pacifica. I wasn't sure if we could get financed but we did and got good advice while doing it. More

I would definately recommend this dealership on many factors from appearance upon arrival to my greeting when i arrived to the exceptional care and service that was shown to me by Lee Lehman and Matt Ha factors from appearance upon arrival to my greeting when i arrived to the exceptional care and service that was shown to me by Lee Lehman and Matt Harris. This was a very inoppurtune time for me to be doing my car shopping do to health reasons. It was not easy for me to get in and out of vehicles due to my condition and sitting in a waiting area was not an option. I was in a postion of an ending lease that I had to be there at the time that I was. Lee knew my situation and made my experience as seemless as possible. He and Matt worked as a team for me, they discussed vehicles and narrowed down my choices prior to my having to climb in and out of a myriad of optioions. They both listened to my needs, both financial and personal and came up with a perfect match for me. I was so impressed by my care that i choose to use the dealerships service department for any service needs even though it is competely out of my way. In conclusion, I would again like to thank both Lee and Matt for their impecable service. I am a business owner in the columbus area and I understnd the importance of reputation. I will certainly contiue to recommend this dealership and those 2 employees.... More

Roger always provides the best service when renting a car. I have referred many people to him who become very satisfied customers who repeatedly use his service. car. I have referred many people to him who become very satisfied customers who repeatedly use his service. More

Roger is always very friendly and ready to help in any way he can. He makes sure I get everything I need. I have referred several people to him that have also been very satisfied with his work and know way he can. He makes sure I get everything I need. I have referred several people to him that have also been very satisfied with his work and knowledge. More

Roger Willis is the best! He is the reason we have purchased our last three cars at Toyota West. He goes above and beyond to make sure my wife and I are well taken care of! I not only consider Roger purchased our last three cars at Toyota West. He goes above and beyond to make sure my wife and I are well taken care of! I not only consider Roger to be the best warranty/service coordinator, I now consider him a friend! More

Jimmy was very helpfull in our dealings. He allowed us time to talk to each other about the deal. He also helped us through the finiancial end of things.He showed us the service dept. and introduced us to time to talk to each other about the deal. He also helped us through the finiancial end of things.He showed us the service dept. and introduced us to managers. Our overall visit was a success. Thank you . Wilson & Kay Clark More

Jimmy Holland and staff were great: very helpful, polite, and honest. I definitely recommend this dealer and salesman; I will be going back for my next purchase. and honest. I definitely recommend this dealer and salesman; I will be going back for my next purchase. More

I was looking for a new car and a friend of my daughter's referred Bart Zimmerman. Bart, even though he was very busy, took the time to listen to my car needs and was willing to look for a car at other deal referred Bart Zimmerman. Bart, even though he was very busy, took the time to listen to my car needs and was willing to look for a car at other dealerships if Toyota West did not have what I needed. In the end, I purchased a car at the dealership. Bart made me feel comfortable about the purchase and the car (just off the truck) was ready when I came to pick it up. Thank you for the excellent service. More

Brian worked tirelessly to reach out an put cars in front of me that met my hard to match standards. He was dead on with his understanding of what made the vehicle right. He was a true professional. He w of me that met my hard to match standards. He was dead on with his understanding of what made the vehicle right. He was a true professional. He was extremely polite and yet bold with how satisfied I would be buying a Camry. Brian was even able to get my wife to warm up to dealing with a "salesman," something she usually dreads. I work with 1700 people at our Bank and I wouldn't hesitate to recommend Brian his Finance Manager or the Sales Manager. Thank you for providing my wife and I such a great experience. More