Toyota West

A friend of mine had recommended Mr Wilson because of his great knowledge of cars and his ability to listen to their needs. I also found Mr Wilson helpful, I had lots of questions since this was my first tim great knowledge of cars and his ability to listen to their needs. I also found Mr Wilson helpful, I had lots of questions since this was my first time buying a car, Mr Wilson explained the various features on the car. He made my experience with Toyota West a great one. More

Both James and Luke made my wife and I feel very comfortable in our decision making process. James was extremely knowledgeable on the vehicles in which we had questions. We are getting ready to have comfortable in our decision making process. James was extremely knowledgeable on the vehicles in which we had questions. We are getting ready to have our 4th daughter and he pointed out all the safety features in the vehicles we inquired about. He knew safety was the main feature we looked for and he had an answer for every question we asked. Not everyday does a salesman make you feel so safe like James did. When we met Luke we were blown away by how thoughtful he was and considerate. When he was made aware we were having another child he made every effort he could to make sure we had an affordable car payment. I have purchased many cars in my life and have never came across two people who treated me with such respect and kindness that James and Luke gave us. We are know lifelong customers and better people for our experience with such classy employees More

Our salesman Dean, and the staff at Toyota West greatly exceeded our expectations for purchasing a new 2010 Toyota Highlander. Dean was extremely knowledgeable about all of the features on the vehicle an exceeded our expectations for purchasing a new 2010 Toyota Highlander. Dean was extremely knowledgeable about all of the features on the vehicle and was patient, polite, kind, and an overall outstanding person to work with. He helped us through every step of the process. He got us a fair price for our trade and worked with us as we negotiated a final price for the new vehicle. We felt we got a great deal. Dean has called us multiple times to check to see if we might have any questions and has helped us in getting several accessories we wanted to add to the vehicle. Dean and all the staff at Toyota West were super to work with and we would highly recomend them for anyone else considering purchasing a new Toyota. More

I just bought my third car from Toyota West in Columbus, Ohio. This dealer is wonderful, everything always goes so smoothly and there are never any problems. The sales staff is very attentive, and not at Ohio. This dealer is wonderful, everything always goes so smoothly and there are never any problems. The sales staff is very attentive, and not at all pushy or aggressive. They are very knowledgeable. The management staff runs things very smoothly and the transaction was so fast, and I was out the door. I have referred several of my friends here and will in the future also. Thanks so much. More

My experience with Toyota west was absolutely a wonderful experience. My salesman Kevin was not aggressive and very laid back. It was a pleasure working with him. I hate when salesmen are pushy and he was th experience. My salesman Kevin was not aggressive and very laid back. It was a pleasure working with him. I hate when salesmen are pushy and he was the complete opposite. I was on my way to Cleveland from Cincinnati and my car broke down. After having it towed there for repairs, i realized repairs were going to be more than what i thought. To me it was a better option to make a purchase. Thank you Kevin and Toyota West for making my car buying experience a good one! More

I had an unusual electrical problem with my older Toyota Truck that I had purchased from them. They diagosed the problem, which was the replacement windshield letting water leak onto the consolidated relay Truck that I had purchased from them. They diagosed the problem, which was the replacement windshield letting water leak onto the consolidated relay under the dashboard. When the problem reoccured, though it was not their fault, they arranged for the windshield to be replaced by the windshield installer, then replaced the relay panel again without charge. They remained patient and professional even though I was frustrated and possibly unpleasant. I have purchased a total of four new vehicles from Toyota West, though not recently. More

I waitied for someone to help me for a hour at this delaership and was ignored and i believe it was bc i am a women. go with tansky if you want to be treated with respect delaership and was ignored and i believe it was bc i am a women. go with tansky if you want to be treated with respect More

I went to two other Toyota dealerships in our area before stopping at Toyota west. It was a Saturday and they were busy but I was helped within about 4 to 5 minutes. They actually listened to what I wanted u stopping at Toyota west. It was a Saturday and they were busy but I was helped within about 4 to 5 minutes. They actually listened to what I wanted unlike the first two stores I went to. I had my financing set up with my credit union(telohio), and they sent all the paperwork directly to them making the whole process very easy. The first price they gave me on the car was lower than the "deals" the other two dealers gave me after hours of haggling. All in all I would recommend them if you are looking for a Toyota in the Columbus area. Oh and they gave me a free years worth of oil changes and service also. More

I would not buy from this dealership unless you like to be scammed. They will try and get you to sign a credit application even if you are paying cash or have your own loan secured. They will tell you the be scammed. They will try and get you to sign a credit application even if you are paying cash or have your own loan secured. They will tell you the "patriot act" requires you to provide two forms of identification, and that it is there policy for you to fill out this application for this requirement. This is a SCAM! Don't fall for this. Take you business elsewhere. More

Took over an hour for an oil change that was promised in 30. Male customers were served more quickly than female. Also, I gave them my phone number so they call when a longer service was finished. Withou 30. Male customers were served more quickly than female. Also, I gave them my phone number so they call when a longer service was finished. Without permission, they used that phone number to pester me with automated phone calls about their auto buy-back program. The manager was rude and unapologetic about this policy, which he considers "good customer service." (They'd already even sent me info about the program in the US mail.) I would not recommend this dealership. More