Toyota West

Excellent Toyota West service department Rocks! All the service advisors including, most recently Rory, are professional, courteous and represent true assets t Toyota West service department Rocks! All the service advisors including, most recently Rory, are professional, courteous and represent true assets to your organization. Although I have a local Toyota dealership closer to me I prefer to travel to have my service performed at Toyota West. More

Awesome experience! From the moment we drove on the lot and met with Steven Hill our experience with this dealer was like none we have EVER experienced. Steven's persona From the moment we drove on the lot and met with Steven Hill our experience with this dealer was like none we have EVER experienced. Steven's personality was just fun loving and exciting. Very infectous. He didn't pressure the sale. He allowed the vehicle to make the sale as he was attentive to any questions and concerns that arose. BTW, there werent many concerns. My Partner and I will definitely come back to Toyota West in the future. The buying experience is mind blowing. Thank you for the awesomeness Steven Hill and Toyota West for the amazing experience! I am a little sad though, not for my purchase, but for the other Dealerships that do not have a Steven Hill on their team. We couldn't be happier to have worked with such a great person! Rich and Eric More

Low Pressure, super nice staff We went into the dealership last night to look at used cars. Immediately we met Matt at the door and he was super helpful. He gave us tons of insigh We went into the dealership last night to look at used cars. Immediately we met Matt at the door and he was super helpful. He gave us tons of insight to different cars and genuinely seemed to love his job and what he was selling. Some sales guys come off as oily but I never once felt uncomfortable working with him. Turns out he grew up in the same area of Ohio that my husband did so while we were waiting to meet with financing we had a really nice time chatting with him about all kinds of fun topics. Everyone we dealt with was super nice, especially considering we didn't leave until 11 pm at night when the dealership closed at 9 pm. Everyone had a smile on their face and all were very helpful and nice. I would definitely recommend to come check them out if you are in the market for a car. These guys will make your car buying experience a super smooth one. More

Great people deliver exceptional service! I can't say enough about the entire staff...from sales to financing...at Toyota West. This is my second car through them and they are truly exceptiona I can't say enough about the entire staff...from sales to financing...at Toyota West. This is my second car through them and they are truly exceptional. Answered all of my (many) questions and made me feel at ease and confident. Thank you! More

Top-notch Service The staff was fantastic. They were friendly and went above and beyond to make my car repair as painless as possible. They kept me informed throughout The staff was fantastic. They were friendly and went above and beyond to make my car repair as painless as possible. They kept me informed throughout the process and only provided the services I absolutely needed. More

Happy Customer!!!!!!!! Had been shopping for about two month for what I thought would be a purchase of a used Toyota. Walked out of the dealership with a brand new Highland Had been shopping for about two month for what I thought would be a purchase of a used Toyota. Walked out of the dealership with a brand new Highlander Limited Edition. I am in love with this vehicle and the exceptional service Toyota West provided. More

Great Customer Service Went in at 5:00 pm for 15,000 mile inspection was told it would be an hour, headed to the customer lounge area expecting to wait an hour. 30 mins lat Went in at 5:00 pm for 15,000 mile inspection was told it would be an hour, headed to the customer lounge area expecting to wait an hour. 30 mins later was told I was all done and ready to go. Great customer service, fast efficient and great staff. My Technician was Heath Warner and Service Adviser was John Conghemi - great job !! More

Happy customer! Love my Rav 4, and I know with Toyota West, I can always depend on friendly and great service! There is no need to go anywhere else. Love my Rav 4, and I know with Toyota West, I can always depend on friendly and great service! There is no need to go anywhere else. More

loyal customer we have leased or purchased a number of cars from this dealership. We have no intention of going elsewhere. Continued quality service and friendly sta we have leased or purchased a number of cars from this dealership. We have no intention of going elsewhere. Continued quality service and friendly staff More

The best dealership in central Ohio We have bought several vehicles from this dealership and have never had a bad experience. We will always deal with Hatfield for any car purchase or se We have bought several vehicles from this dealership and have never had a bad experience. We will always deal with Hatfield for any car purchase or service and we live an hour away. More