
Toyota West
Columbus, OH
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Excellent Dealership This was the first car I have purchased by myself. I had visited several other dealerships before Toyota West and most were more interested in making This was the first car I have purchased by myself. I had visited several other dealerships before Toyota West and most were more interested in making a sale versus wanting to help me pick a vehicle. I had done some research on the 2017 Corolla and decided that I want to test drive one. Matthew Swier was the sales rep that had approached me and proceeded to make a connection and show me the car instead of selling it to me. He was also able to find a Corolla to my liking! The whole process of test driving and purchasing the car felt very easy and relaxed. Matt Harris explained everything to me with the purchase. I enjoyed my experience at Toyota West and will definitely recommend this dealership to anyone looking for a new vehicle. More
Great experience all around!! From my first contact via the live chat feature to the personable & knowledgable sales person, to the finance and numbers guys, everyone treated us wo From my first contact via the live chat feature to the personable & knowledgable sales person, to the finance and numbers guys, everyone treated us wonderful! More
best dealership we just purchased our lease out on our 2014 toyota tundra....and what a pleasant experience! i love our salesperson (brandon barnthouse!) and our fina we just purchased our lease out on our 2014 toyota tundra....and what a pleasant experience! i love our salesperson (brandon barnthouse!) and our finance guy (milt coleman!) was awesome too! love dealing with this dealership and will do it again and again. thank you brandon and milt! :) :) i LOVE my toyota tundra! More
Bought an Acura TLX SH-AWD Bought a Acura TLX Sh-awd from this dealership and the sales guy Mr. Gary fleece is was very polite and not pushy at all. when ever I buy a used car Bought a Acura TLX Sh-awd from this dealership and the sales guy Mr. Gary fleece is was very polite and not pushy at all. when ever I buy a used car from a dealership and i walk out of the showroom, I usually ended up with a feeling like I have been ripped or tricked. But with this dealership it was a breeze! Professional and very polite and honestly when I walked out of the door me and my wife was super happy and excited about the car and first time in my life I didn't get the feeling as if I was ripped ! I highly recommend Toyota west and if you want to make a deal with a piece of mind and with no obligations go here !! More
sales rep. Brandon BRnthouse Extremely caring and knowledgeable sales person. Knew the cat we were busting well and was never pushy. Since the process was so easy and Mr Barnhou Extremely caring and knowledgeable sales person. Knew the cat we were busting well and was never pushy. Since the process was so easy and Mr Barnhouse was such a wonderful person to work with, my sister is considering also buying a car from him in the near future More
Purchase of new Rav4 to replace my 15 year old Camry My sales rep was Brandon Barnthouse. He was a very pleasant salesman, very knowledgeable and was able to answer all my questions. One of the best ex My sales rep was Brandon Barnthouse. He was a very pleasant salesman, very knowledgeable and was able to answer all my questions. One of the best experiences I have had in buying a new car. More
Great Salesman My husband and I went to Toyota West to just look at their 4 runner inventory, not really thinking we would purchase, just shopping. We met a young sa My husband and I went to Toyota West to just look at their 4 runner inventory, not really thinking we would purchase, just shopping. We met a young salesman named Gonzalo Rao and he was so knowledgable about the 4 runners, not in a pushy way, just very friendly and approachable. Needless to say we ended up purchasing our new 4 Runner and are thrilled with it. His professionalism and knowledge are what convinced us to buy at Toyota West. The staff was very fair on our trade in and the finance manager was very professional and helpful as well. Gonzalo said he has only been in the business for about 8 months, we were very impressed and he has a bright future in the car business. I would refer Gonzalo to all of my family and friends. More
Friendly service The staff at Toyota West was very friendly. The process was made easy but was a little slow. My salesperson kept me very up to date on what was going The staff at Toyota West was very friendly. The process was made easy but was a little slow. My salesperson kept me very up to date on what was going on though so that made it more tolerable. More
Toyota 4 Runner All the staff here is awesome!! Everyone is willing to pitch in and help anyone, no matter who the customer was originally working with, Brandon is th All the staff here is awesome!! Everyone is willing to pitch in and help anyone, no matter who the customer was originally working with, Brandon is the best, he did a wonderful job of explaining my vehicle, and helped me decide which vehicle would work best for me, he also offered to further assist me after the purchase, and told me I could call him anytime. More
Excellent customer service My wife and I have been in the market for a new manual hatchback since the beginning of the month. Coming from 10yrs of driving experience with Toyot My wife and I have been in the market for a new manual hatchback since the beginning of the month. Coming from 10yrs of driving experience with Toyota Corollas, I decided to try out the Corolla iM. Toyota West was the only dealer within 150mi of me which had a blue 6-speed Toyota Corolla iM in stock. So we made the drive down to Columbus. The test-drive experience was a breeze. Gary was available to answer any questions I had, as well as to demonstrate some of the key features of the car. Brian was on hand post-drive to offer timely help with arranging payment/pricing options, and his and Gary's service sealed the deal for us. Despite a minor hiccup during the process of trading my previous vehicle in, Brian and Gary were available at all points throughout the trade/purchase process to make sure Anna and I were taken care of. If you're in the market for a new/used Toyota and value being treated as a person rather than just a customer, I'd highly suggest Toyota West! More