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Toyota West

Columbus, OH

4.7
1,761 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,761 reviews

March 20, 2017

Negotiated in bad faith They did not negotiate in good faith, refusing to honor a price they quoted us via email because of a "mistake" in calculating the sales tax. They sac More

by cbus2akron
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nick Caraccilo, Andrew Wilson
March 17, 2017

Lots of selection and friendly help at no pressure We have bought 4 vehicles from this dealer over the past 6 years. Overall pretty happy with the experience. I went in this time not knowing exactly w More

by vermilionjason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon and Gary Fleece
May 17, 2017 -

Toyota West responded

Thank you for the review. We are delighted to have had your business for the past 6 years. We are thrilled you found the Toyota for you at our dealership. We wish you many miles of memories!

March 17, 2017

My Amazing Expierence Great atmosphere. Very friendly employees. Great customer service. I highly recommend Brandon Barnthouse for your salesman. He covered all the odds an More

by taylorurfer0603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Barnthouse
May 17, 2017 -

Toyota West responded

Thank you for the wonderful review. We are happy to read Brandon met your highest standards during your visit!

March 13, 2017

Service was fast and efficient. Staff was very friendly. The only thing is I got in my car on Sunday and noticed when they washed my car they broke my licens More

by crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service man
May 17, 2017 -

Toyota West responded

Crystal, we are thrilled our service team had you in and out and on your way! We would love to speak with you about the plate and tag.

March 12, 2017

Brandon is awesome! Brandon Barnthouse is our salesperson at Toyota West. He goes above and beyond to help find what you are looking for in your price range. More

by Munchie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Barnthouse and Brian Frye
May 17, 2017 -

Toyota West responded

Thank you! We will pass your praise along to Brandon. He will be honored by your kind words.

March 12, 2017

Most Excellent Car Buying Experience Brandon Barnthouse made our car buying experience MOST EXCELLENT!! He was extremely patient while helping my husband and I from start to finish. He More

by Danielle&Josh.R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Barnthouse, Clayton Hill
May 17, 2017 -

Toyota West responded

Thank you for the wonderful review. We are pleased to have met your highest standards. We will pass your praise along to our team! We wish you many miles in your RAV4.

March 10, 2017

JUST LIKE DRIVING A NASCAR!!!! YOU LEAVE FEELING GREAT Met at the door when we arrived after driving 2 1/2 hours, that was the first shock. Had the truck ready for me to look over, ask questions, (and h More

by Becky Stalnaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRANDON BARNTHOUSE
May 17, 2017 -

Toyota West responded

Thank you, Becky! We are delighted to read your exceptional praise of Brandon! We know we are lucky to have him on our team and we will pass your kind words along to him.

March 10, 2017

Tacoma with Dean My initail contact with the local dealership started in December last year, waited 2 months just to be told that Toyota does not make TRD PRO MT anymo More

by Mayok123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mahalati, Dean
May 17, 2017 -

Toyota West responded

Thank you for the lovely review! We are proud our team was able to help you find the perfect Toyota Tacoma!

March 10, 2017

Great Car Buying Experience! Gary made the purchase of our new Prius V fun! He took the time to show us several new and used vehicles. He answered all of our questions without pr More

by Christopher Yates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Fleece
May 17, 2017 -

Toyota West responded

Christopher, thank you for the wonderful review. We are pleased to read our team met your highest standards!

March 09, 2017

Great group of people work hard to satisfy your needs Greg young and his staff really worked hard to get my family and I into our Gmc ,,worked with us repeatedly until we got a car within our price range. More

by Peyton2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary ,Matt, clayton and greg
May 17, 2017 -

Toyota West responded

Thank you, Peyton! We are happy to read your car-buying experience was exceptional.

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