Toyota West

They had my 100% trust until today, but may still be decent We bought our 2010 Corolla (new) here and have been taking the car to them for servicing. They had 100% of my trust until today, when I was sold the m We bought our 2010 Corolla (new) here and have been taking the car to them for servicing. They had 100% of my trust until today, when I was sold the most expensive service package (which was fine) but failed to do all the job detailed, when I went to pick it up. I had to then go back and forth a couple of times to get it all completed. I worked with Cole Garside as the advisor, who in my opinion should have checked to make sure everything was done, but didn't. Even after pointing out what wasn't done, he didn't take responsibility and ensure it was done to completion. Finally it was down to Bernard Cherry (one of the technicians) and Michael (service manager?) to ensure at least some part of it was done to my satisfaction. I guess I will go back to Toyota West because of these 2 gentlemen who wanted to make things right. But I would use caution with anything they quote. More

A wonderful Afernoon at Toyotawest! I didn't nessassarily go to Toyotawest with the intention of buying a car this afternoon, but I left with one. Besides the large and sensibly priced I didn't nessassarily go to Toyotawest with the intention of buying a car this afternoon, but I left with one. Besides the large and sensibly priced vehilices, it was the sales and finance staff that wowed me. Each person I met was curious, professional and suprisingly authentic in their approach and manner. They presented data in an easy to understand way and they allowed me time to think about things on my own (I really appreicate that). In the end, I found the perfect car for me and the people in finance made it possible. I think I will be a Toyota life-time customer. Thank you! More

Purchased new truck Our sales agent was great, financing was easy and they did a great job getting us better financing than we expected, would definitely buy from Toyota Our sales agent was great, financing was easy and they did a great job getting us better financing than we expected, would definitely buy from Toyota West again! More

Maintenance on my vehicle As always, EXCELLENT customer service! I called for a scheduled oil change and got in right away. Staff is always very friendly and helpful. They als As always, EXCELLENT customer service! I called for a scheduled oil change and got in right away. Staff is always very friendly and helpful. They also provided a ride to and from work (at no charge) while my vehicle was being worked on. More

Not good! My wife and I brought our 2015 Camry here (in August 2015) because its pillar moldings were discoloring and needed inspection. Then, we noticed My wife and I brought our 2015 Camry here (in August 2015) because its pillar moldings were discoloring and needed inspection. Then, we noticed that the in-and-out odometer showed 8-mile difference. There should be NO test drive involved in the inspection of pillar moldings.. The only answer we received from the manager was that they are supposed to give every car a test drive. Why would a pillar molding inspection need an 8-mile test drive? Isn't this an unclear explanation that still needs an explanation? Who knows what happened to our car during that time? More

Weird Experience The service department at TOYOTA WEST in Columbus, OH used to be a great place. I had my car serviced at this location many times for many years. Thei The service department at TOYOTA WEST in Columbus, OH used to be a great place. I had my car serviced at this location many times for many years. Their service was consistently good and service advisers were very helpful. However, when I came to this place again after they renovated the service station in the spring 2015, the situation has radically changed. Many of the former service advisers were no longer there and the service was disappointing. My wife and I brought our 2015 Camry here (in August 2015) because its pillar moldings were discoloring and needed inspection. It took more than an hour for them to bring our car back after the "inspection" and told us that they ordered the parts for replacement. Then, we noticed that the in-and-out odometer showed 8-mile difference. There should be NO test drive involved in the inspection of pillar moldings. Our service document did not indicate any record of a test drive, either. We spoke with the service adviser and the manager to inquire why so many miles had been added after the inspection, but neither of them provided me with a clear answer. The only answer we received from the manager was that they are supposed to give every car a test drive. Why would a pillar molding inspection need an 8-mile test drive? Isn't this an unclear explanation that still needs an explanation? Who knows what happened to our car during that time? All the explanation that the manager gave us is that this dealership just gives an 8-mile test drive even to a car for pillar molding inspection. More

Just bought another car We have been using Toyota West for our cars since 1985. The 1997 Camry we bought here was near death so today we bought a used 2011 Camry to replace We have been using Toyota West for our cars since 1985. The 1997 Camry we bought here was near death so today we bought a used 2011 Camry to replace it. Other than a bit of a wait to close the transaction, the price and vehicle was great. More

Good vehicle good sales Our sales agent was Brandon Barnthouse, and he did a great job. He answered all our questions, and if he didn't know the answer he found it for us. H Our sales agent was Brandon Barnthouse, and he did a great job. He answered all our questions, and if he didn't know the answer he found it for us. He walked us through the process and made sure we were completely satisfied. He introduced us to Justin in finance walked us through the paperwork. Very pleased with the service we received. They also have a good supply of beverages. More

Very smooth My time there could not have gone any better I was treated very well.Both fellows were quick and efficient.I would surley recommend them to everyone My time there could not have gone any better I was treated very well.Both fellows were quick and efficient.I would surley recommend them to everyone More

Service transportation Bill Finn was wonderful transporting me to a safe location when my service was expected to take longer than expected. What a great person to provide t Bill Finn was wonderful transporting me to a safe location when my service was expected to take longer than expected. What a great person to provide this wonderful service. More