Toyota West

Great Customer Service Freddie Rawlings helped with every aspect of us getting a vehicle that we needed. He listened and didn't stop until we drove away with our car with a Freddie Rawlings helped with every aspect of us getting a vehicle that we needed. He listened and didn't stop until we drove away with our car with a payment we were satisfied with. Toyota West is all about service, and I recommend all to go out Toyota West if your looking for a vehicle. More

Superior Customer Service Experience I took my leased 2014 Toyota Camry in for service at the new Toyota West facility in Columbus, Ohio because I was hearing a strange scraping sound wh I took my leased 2014 Toyota Camry in for service at the new Toyota West facility in Columbus, Ohio because I was hearing a strange scraping sound when I braked/slowed down. I was worried the brakes were defective.. The service professional, Breandan Coombs, was extremely professional and attentive. He took one look and said "your splash guard is partially detached - it looks like you hit a pothole and something came loose." He then said "I'm not going to write this up - it's a really quick fix and you're a good customer." I was out the door in less than 30 minutes, and he ensured I was comfortable while waiting. When I left he gave me his card and advised me to call him directly if I had any issues/concerns going forward and he would make sure it was taken care of promptly. Extremely professional and attentive service. As a result, you will have my business going forward. Thank you!! More

Wonderful service I was very impressed by how friendly and efficient everyone in the service area was, and I really appreciated the transportation to work provided by B I was very impressed by how friendly and efficient everyone in the service area was, and I really appreciated the transportation to work provided by Bill Finn. More

Bought a new Prius Well my best friend & I bought Prius's on the same day. I took her to look & bought one also. Her salesman was Tim Evans & mine was Dave Moore becaus Well my best friend & I bought Prius's on the same day. I took her to look & bought one also. Her salesman was Tim Evans & mine was Dave Moore because I had bought a Camry from him the year before. Dave did a good job...but Tim Evans treated me as if I was his customer also. Even with follow up care. More

Awesome I had the pleasure of Tim Evans as a salesman. He was kind,thorough, and walked me through every step. I would tell everyone, go see him, he's great. I had the pleasure of Tim Evans as a salesman. He was kind,thorough, and walked me through every step. I would tell everyone, go see him, he's great. Also, my friend was very inquisitive and he answered all of the questions or found out exactly what the correct answer was. I love my Prius. Thank you and your team!!! More

Wonderful Service! We were looking to buy a car for our son who just turned 16. From the moment I walked in, everyone at the dealership was extremely friendly and helpf We were looking to buy a car for our son who just turned 16. From the moment I walked in, everyone at the dealership was extremely friendly and helpful. Fred Woda was upfront and honest about the initial car we were looking at, while helping to direct us to another car that was a better option. We bought the car Fred recommended and he went above and beyond! He held the car for us, had it detailed, full tank of gas and was willing to load it with balloons for our son. He was always responsive whenever we called to ask additional questions. Great Experience! More

Very well done Purchased a used car for my son there. I was very happy with how they prepared the car and that they took the time to improve it's safety. Much bett Purchased a used car for my son there. I was very happy with how they prepared the car and that they took the time to improve it's safety. Much better than the other lots I had visited. More

Awesome! Already looking forward to our next purchase! Everyone was very customer focused, we honestly could not have asked for a better experience. Blew other dealerships out of the water! I initially Everyone was very customer focused, we honestly could not have asked for a better experience. Blew other dealerships out of the water! I initially went in early in the week to test drive and was greeted by Tim. He was very informative about the vehicle and the options showing me everything from under the hood to folding the seats down (and everything in between.) The car I wanted was not on the lot so David worked some magic and found exactly what I was looking for and stayed persistent with the other dealership to make the "dealer trade" happen. Every few hours I had a good update from Tim or David on the status of my vehicle while it was in the transport and trade time frame. The day of arrival I received a text once it was on the lot, followed up by a picture of my detailed beauty! Once we arrived they had us in and out in less then an hour!! Every person we met with or worked with was friendly, positive, and actually cared about us, not just the sale! I have been looking at this vehicle for awhile, so needless to say I checked into a lot of dealerships around Ohio. Toyota West and the sales team literally were far above every other Toyota dealer I initially dealt with in the Columbus area. My wife who is now a Toyota fan actually said, "I can not wait to go back and do business with them again!" Thanks, Tim and David, and the rest of the crew at Toyota West! More

Great customer service Friendly efficient transportation. (Sorry don't give me a minimum. ) Also loved the cards in the lobby. great to be able to shop while waiting. Friendly efficient transportation. (Sorry don't give me a minimum. ) Also loved the cards in the lobby. great to be able to shop while waiting. More

Wonderful experience! I have visited this dealer twice now, for servicing and both times have been a very pleasant experience. The staff are professional and very customer I have visited this dealer twice now, for servicing and both times have been a very pleasant experience. The staff are professional and very customer focused, from the minute I drive onto the premises. More