
Toyota West
Columbus, OH
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Service review - transportation Bill Finn provided transportation to and from my house back to the dealership while my car was being serviced. Since my car was having major work don Bill Finn provided transportation to and from my house back to the dealership while my car was being serviced. Since my car was having major work done I was also provided a loaner car More
Service Department - Service Advisor Breandan Coombs Breandan was pleasant, courteous and efficient. All I needed was some headlamps replaced, but Breandan treated me with the same respect as someone ne Breandan was pleasant, courteous and efficient. All I needed was some headlamps replaced, but Breandan treated me with the same respect as someone needing more major work done. He completed the service quickly, walked me to the cashier, shook my hand and told me to have a nice day. I always take my Toyota to the dealership for any services I need and always drive away satisfied. I hope I get Breandan again next time I need any service done on my Sienna. More
Rob Wallace rocks!! On a Monday we looked at new Camrys online, submitted an application and got a call back and pre-approval right away. The next day we went in for an a On a Monday we looked at new Camrys online, submitted an application and got a call back and pre-approval right away. The next day we went in for an appointment and went home with a new car. Rob Wallace was hands down the best salesman I have ever dealt with. Funny, informative, and knew his stuff. More
Best experience ever! Today I was pleasantly surprised to have such a positive car maintenance experience. Breandan Coombs explained everything to me about what was recomm Today I was pleasantly surprised to have such a positive car maintenance experience. Breandan Coombs explained everything to me about what was recommended for my car, showed me to the waiting area, gave me an estimated time (which they beat), and even double checked something for me for my peace of mind. I will definitely go back and will definitely recommend Toyota West and Breandan Coombs for service! More
Great service Service excellent. much improved customer focus. The Entire team worked in concert to meet my expectations for this visit. I would visit this deale Service excellent. much improved customer focus. The Entire team worked in concert to meet my expectations for this visit. I would visit this dealership again More
excellent service--fast! Breandan Coombs was my service agent today & he was friendly & helpful. Best of all the trim they added looks great!! All in all a good experience. Breandan Coombs was my service agent today & he was friendly & helpful. Best of all the trim they added looks great!! All in all a good experience. More
They brought me to work! I love that they offer to take you to work and then will pick you up when your car is ready. It makes my life so much easier, and reduces my wait tim I love that they offer to take you to work and then will pick you up when your car is ready. It makes my life so much easier, and reduces my wait time entirely. I appreciate their friendly service representatives and know they are always looking out for my best interest. More
No appointment, but taken care of anyway. All my needs were taken care of and Breandan Coombs and the rest of the staff were very friendly. My battery had died and I did not have an appointme All my needs were taken care of and Breandan Coombs and the rest of the staff were very friendly. My battery had died and I did not have an appointment and they worked me in. This is only my 3rd visit, but I am definitely satisfied. More
Quick Fix I called ahead to set up a oil change and tire rotation on my 2014 Tacoma. To my surprise when arriving for this service the call taker had me down a I called ahead to set up a oil change and tire rotation on my 2014 Tacoma. To my surprise when arriving for this service the call taker had me down as an all day service. Breandon Coombs quickly adjusted the problem and had me on my way. More
Not a long wait The guys on staff know what they are doing when it comes to Toyota. I would 100% recommend this auto mall, location, its staff, the showroom, the serv The guys on staff know what they are doing when it comes to Toyota. I would 100% recommend this auto mall, location, its staff, the showroom, the service and even parts if you need them, THEY ARE AWESOME HERE! The very first car I could afford on my own came from here a 1998 Toyota Corolla SE so I would definitely give thumbs up to this facility!!!! More