Toyota West

Customer Service is NOT Dead!!! My husband and I were interested in FJ Cruisers and Toyota West's saleman David Seaman provided top notch customer service from the minute he introduc My husband and I were interested in FJ Cruisers and Toyota West's saleman David Seaman provided top notch customer service from the minute he introduced himself to us. Not only was he very pleasant and personable, but after I test drove the only Cruiser they had in stock and decided that it was the vehicle that I wanted but not in the color I was interested in he immediately searched for and found the exact vehicle that I wanted and that fit my needs. The vehicle was located out of state but within a matter of minutes they had my financing secured and the vehicle I wanted reserved for me and initiated preparations for transporting it to our area. When we went to take delivery of our new FJ, David took his customer service to yet another level and presented my husband and I with a gift card to a nice restaurant that he had purchased for us after we had shared the story of a recent family tragedy we experienced this year. Not only did David perform his job duties 100% but he went above and beyond and showed a level of compassion and caring that you really don't expect to receive when buying a car. (No disrespect intended to car salesmen!) Brian Frye the Finance Manager also made the mountain of paperwork and signatures needed a painless, relatively quick experience. We were completely satisfied with our buying experience at Toyota West, and if our FJ Cruiser provides the same level of service we will definitely be repeat customers and we plan to recommend this dealership and salesman to our family and friends. More

Fantastic deal, and a great, non-pressure sales rep My 2nd vehicle from Toyota West, and it was a very good experience. My sales person was Justin Humphreys at Toyota West, and he is a very nice, helpfu My 2nd vehicle from Toyota West, and it was a very good experience. My sales person was Justin Humphreys at Toyota West, and he is a very nice, helpful, no-pressure salesman. Really, he was more interested in finding the right fit for me, for a good price than just moving something off the lot. The way it ended up, I got a 2013 Toyota Camry for a price that I never thought would be possible. And I love this car...it is as advertised, everything I thought it would be and more. (It's my first Camry) Highly recommend Toyota West, and specifically Justin Humphreys. You'll love it, I promise. More

Wonderful experience Thankful for Frederick Rawlings and his willingness to find answers to questions that I had regarding my recent purchase of a Highlander Hybrid. Did Thankful for Frederick Rawlings and his willingness to find answers to questions that I had regarding my recent purchase of a Highlander Hybrid. Did not pressure me into making a purchase but was very helpful in keeping me updated on the status of the vehicle. His friendly personality truly made this a wonderful experience for me. Toyota West had the vehicle that I was looking for and Freddy was critical in getting a deal done for a price that I was willing to pay. More

Car serviced Bill Finn was incredibly friendly, approachable, and helpful when providing me a shuttle ride to my home while my car was being serviced. The ride was Bill Finn was incredibly friendly, approachable, and helpful when providing me a shuttle ride to my home while my car was being serviced. The ride was also comfortable. More

Fantastic Work! I am new to the Columbus area and I had just returned from an extended stay overseas. I had to get a residence and other fundamental items reset to t I am new to the Columbus area and I had just returned from an extended stay overseas. I had to get a residence and other fundamental items reset to the local area and from the first inquiry with the team at Toyota West through the eventual lease of a 2014 Camry, they provided the guidance input and support required for me to meet the new demands of the changes. I will always remember the excellent service provided by Frederick Rawlings and Gregory Young and I will always drive my new Camry confident of the wise choice of leasing a Toyota. Thank you Guys, its a great ride!! Alberto R. Pellot . More

great customer service The whole experience of choosing and purchasing my car was made easy and pleasant one by the sales associate Fred. He was patient and listened to what The whole experience of choosing and purchasing my car was made easy and pleasant one by the sales associate Fred. He was patient and listened to what I wanted and showed me a variety of vehicles. I did not feel pressured into buying and he was happy to answer all of my questions. More

Amazing experience! I unfortunately was working with terrible credit and was doubtful about even inquiring about a new car. Worried that I was going to wast their time I I unfortunately was working with terrible credit and was doubtful about even inquiring about a new car. Worried that I was going to wast their time I reluctantly persued getting a new vehicle. After pulling my credit and looking at everything they decided to work with me and to my amazement even gave me a solid APR based on my bad credit. The Car was Prestine in my book. Still looked brand new and was exactly what I was looking for. Thanks to Matt Harris and Jeremy for all your help More

Awesome Experience I would highly recommend this dealership. They were happy to work with me and answer a ton of questions until I was completely satisfied with my purch I would highly recommend this dealership. They were happy to work with me and answer a ton of questions until I was completely satisfied with my purchase. They made me a deal that couldn't be refused. I'm very happy with my experience and purchase. More

Quick and Courteous Bill, the driver was very polite. He got me right out of the dealership and to work. We agreed upon an 11:30 pick up time. When I went outside he was Bill, the driver was very polite. He got me right out of the dealership and to work. We agreed upon an 11:30 pick up time. When I went outside he was sitting there waiting for me. More

Incredibly Fair & Very Personable Their service prices are fair and if a coupon or discount is available they will let you know. Their servicemen are incredibly nice and I'm impressed Their service prices are fair and if a coupon or discount is available they will let you know. Their servicemen are incredibly nice and I'm impressed that they do not treat women as if they don't know anything about cars - they are very respectful. That they offer shuttle service was great. I was able to drop off my car before work and pick it up at lunch because of this service. My shuttle driver was very personable and right on time to pick me up. Thank you for such great experiences (I've had more than one)! More