Toyota World Of Lakewood

Everything was fine with my visit as always. Jack is on top of everything and knows his business. Jack is on top of everything and knows his business. More

Always a good experience at service department at Lakewood Toyota. Jack Murphy is the best. Lakewood Toyota. Jack Murphy is the best. More

Service was performed as needed and service tech was helpful services were completed on time helpful services were completed on time More

Steve was wonderful to work with, he kept us updated on everything that’s was going on, I highly recommend dealing with this Toyota place. everything that’s was going on, I highly recommend dealing with this Toyota place. More

A good leader for making deals with good people and professionals. I would recommend the place to more people because they are kind and understanding with the staff. patient, hone. professionals. I would recommend the place to more people because they are kind and understanding with the staff. patient, hone. More

They where very helpful and kind also very professional they took great care of me thank you so much they took great care of me thank you so much More

I am a long time Toyota customer. I have been dealing with Toyota of Lakewood NJ for service during the summer season for a number of years for all of the Toyotas I have purchased I have been dealing with Toyota of Lakewood NJ for service during the summer season for a number of years for all of the Toyotas I have purchased or leased. Performance has always been more than satisfactory. As a result I decided, as a Florida resident, to see about purchasing/leasing a new Highlander or RAV4 from this dealership. I had an appointment on 7/20 and was totally underwhelmed—the gatekeeper asked me for information that the dealership already possessed and the sales guy was more interested in his computer screen than talking to me face to face. When I explained my expectations, I was told that was impossible. Only as I walked out, did someone attempt to intercede, but I was already mentally disenchanted and I’ll wait until I am back in Florida to investigate buying or leasing a new car. Sorry Toyota of Lakewood, just don’t tell your customers no—leads to no sales. Today I brought the Avalon in for 70k check up and explained the A/C was blowing hot air. THREE hours later, I received $438 bill of which $239 was for fixing the A/C. As I drove home, it was abundantly clear the A/C was NOT fixed. I returned to dealership and this time was told it was the A/C sensor which would be a 5hour job and cost approximately $1853 plus tax. Here are the basic questions: 1. How come the “real” problem wasn’t discovered the first time⁉️ 2. Is it the “real problem”⁉️ 3. Why didn’t the service tech know the A/C wasn’t fixed⁉️ 4. Why was I presented with the bill and assurance all was good⁉️ 5. Is this some sort of consumer scam⁉️ 6. Why did appointment take 3+ hours⁉️ Nobody could answer any of the above questions. Fortunately, the Service Manager removed the “$239 A/C is fixed” charge from the bill which I appreciated. Needless to say I rate my two day interaction with sales and service arms of the Toyota of Lakewood NJ as a total disaster. I will not return for service, not because of price, but because of the misdiagnosis and wasting my time. I am 82 years old and do NOT appreciate wasting time. More

Great service as always I’ve been with Toyota of Lakewood for over ten years never had a problem everyone is so very nice for over ten years never had a problem everyone is so very nice More

The best car buying experience I've had . Bob the salesman was patient and professional with us . Kept us informed throughout the whole process . So grateful to have gone to this dealer. A wo Bob the salesman was patient and professional with us . Kept us informed throughout the whole process . So grateful to have gone to this dealer. A wonderful experience. More

I had a great experience working with Carter from Toyota World of Lakewood He went out of his way to make sure that I left there with the truck that I wanted World of Lakewood He went out of his way to make sure that I left there with the truck that I wanted More