Toyota of Alvin

If I could give 0 stars I would. Of course, everyone is super friendly upon your arrival. However, once you purchase a vehicle, they don't care about you or anything they promised. Place full of fake promi super friendly upon your arrival. However, once you purchase a vehicle, they don't care about you or anything they promised. Place full of fake promises! Everyone will give you the run around and make excuses. When I bought the vehicle, I was supposed to get minor cosmetic issues on the exterior of my car fixed as it says in the contract. They gave me 30 days to do this and said they would call me the following week to schedule this appointment. I didn't hear back from them so I literally called at least once a week and a month has passed now. I never heard back from the salesmen, never bothered to contact me back. I finally got a hold of someone who "scheduled" me to come in at 7:00pm. First, they didn't have an appointment scheduled for me at that time. Second, I drove an hour to get there in a storm only for them to tell me they couldn't do it because my "car needed to be dry." Why did no one think to give me a phone call before I drove all the way up there!! I spoke to a "manager" who stated she would take really good care of me and call me back during the weekend but never did, of course! I called again today, Monday, and she had stepped out so I left a message. I still have not heard back to which I am not surprised. This whole process has been frustrating and annoying. If they didn't want to do this in the first place then they should have told me. I will never recommend anyone here and if I could take back my service, I would in a heartbeat. I am so over it all. DISHONEST & POOR CUSTOMER SERVICE. More

I was dealing with Al, who I took great time to inform up front in my initial interaction with him about my working remotely from home and can’t spare or waste any time. He assured me he wouldn’t put me in s front in my initial interaction with him about my working remotely from home and can’t spare or waste any time. He assured me he wouldn’t put me in such a situation. I wasn’t financing. I was paying cash!! He knew that.said everything was ready come in in!! I was greeted signed a couple forms and answered questions for about 15 minutes. Then plunked in a chair “fince will be right with you”” remember...I am paying cash. I was made to wait 45 mins. then, I left I am contacted by Matt then, Al who try to create narrative that I disrespected ppl who were ahead of me by leaving and thatI am entitled expect special attn. . :-0 More

Great experience! This was an awesome experience from beginning to end with finance. Theo you sealed the deal. You went above and beyond. Thank you!!! beginning to end with finance. Theo you sealed the deal. You went above and beyond. Thank you!!! More

I just happen to come across this site for Toyota of Alvin and thought I'd submit a review about my salesman and experience with Victor Ijehetoh. This is about my 3rd car purchase from him. He listened Alvin and thought I'd submit a review about my salesman and experience with Victor Ijehetoh. This is about my 3rd car purchase from him. He listened to my needs, gave me the best recommendation, and made it happen for me. More

Elderly Abuse 4 hours with 4 different sales or finance people wore us down. They had us so confused and had taken our $9,000 up front and keep showing us the cha 4 hours with 4 different sales or finance people wore us down. They had us so confused and had taken our $9,000 up front and keep showing us the changes on their computer. Got home with vehicle and printed the papers they had put on a jump drive. I called the next morning about the paperwork I had printed and saw they were using "processing fees" for the add on items that were not on the sticker price. No one called us back, so we went down there with my son in law. He got them to knock off some of the "processing fees" and made a new contract since they would not give us our $9,000 back. Eric Rosenman threaten us with tearing the new contract up if we gave a bad review (we have that on tape). With us making our first payment I don't believe he can do that now. So, a $32,000 + TT&L internet price that Matt Sportini gave us turned into much much more. Please don't go there. They are a bunch of crooks. Like Eric Rosenman said everyone uses "processing fees", I say crooks use it to trick old people, AND we still don't have our owner's manual which was not in the new vehicle. They promised they would mail it to us. More

Just terrible, save yourself the headache and don't go Salesman shows you the car, you drive the car, then the finance guy comes over eventually with his "breakdown" it's 100% MSRP with none of the incenti Salesman shows you the car, you drive the car, then the finance guy comes over eventually with his "breakdown" it's 100% MSRP with none of the incentives on it, a 6.99% interest rate even though they haven't ran credit (which is excellent) they add on $5000 in "dealer options" which are all imaginary "protections" you'll never use and tell you it's the delivery fee and title paperwork fee though the destination fee is already included in the sticker price. We haven't even added tax yet because that'll come AFTER you agree on a price then if you sit down to buy the car and sign paperwork they'll automatically add additional warranties and fees that weren't negotiated or even discussed prior to the paperwork being printed off. If you want to pay more than full price for a car and add in $10000 in extra options that add zero value to the car making you upside down for the 84 months they'll try and finance it for to make the payment look better this is your place. More

DO not go over there They will play with price of the vehicle Simply do not from them Dishonest dealer I would not buy anything from this dealer Poor customer ser They will play with price of the vehicle Simply do not from them Dishonest dealer I would not buy anything from this dealer Poor customer service More

I want to say the product salesman, Austin, at Toyota of Alvin did an excellent job helping us to buy a used car. He was ready with the car when we arrived since we called ahead to see the vehicle. He was v Alvin did an excellent job helping us to buy a used car. He was ready with the car when we arrived since we called ahead to see the vehicle. He was very pleasant and patient while we made a decision! See Austin for your next vehicle! Mary F. More

Just received a used car I bought from out of state. I worked with Al Ruiz as the sales guy, and it took basically two calls to agree to a sales price (me calling in an offer, and him reasonably counterin worked with Al Ruiz as the sales guy, and it took basically two calls to agree to a sales price (me calling in an offer, and him reasonably countering). I had 4 dealers at the time I was trying to buy from similar car and they would basically laugh at my offers, not even considering (bs about reasonable price already). No pressure during the sale from Al, only courtesy and respect from him. I have not come across a single salesperson in my car buying history who was as nice as he was. I might (no, i WAS) probably more rude to him due to the history of the typical salesperson one thinks of, and Al is far from it. Big thanks to him and his management for working on the sale. Even shipping department was quick to follow up once the car was in my driveway to make sure it was to my satisfaction. This remote buying could have been a horrible experience, but i was as happy as a kid when it arrived yesterday. Cheers Al! PS: in typical fashion, 3 of those dealers have contacted me in the last three days wanting to negotiate... Too late buddy... More

The only way they get a 1.8 average is with fake reviews I could repeat all the things everyone else says about what con men these people are, but I won't bother. Just don't be fooled by the occasional glow I could repeat all the things everyone else says about what con men these people are, but I won't bother. Just don't be fooled by the occasional glowing 5.0 review here. Those have to be fake. Nobody could possibly find anything legitimate good to say about this dealership. This is the worst place, and the most dishonest people I have ever been to and tried to buy a car from. When they were under the previous owners, it was a good place, but not anymore. More