Toyota of Alvin

I took my 2007 Toyota Camry LE to Ron Carter Toyota in Alvin TX for an oil change and tire rotation on Dec. 23, 2011. After leaving the dealership, we drove to Lousianna for the evening. While on our trip Alvin TX for an oil change and tire rotation on Dec. 23, 2011. After leaving the dealership, we drove to Lousianna for the evening. While on our trip there on I-10, we lost the oil pan drain plug near Orange, TX. because it was not wrench tightened. We heard a loud pop on the bottom of the car and not knowing it was our oil pan plug hitting the bottom of the car we continued to travel approx. 10 to 15 mins. at 70 mph. We crossed the state line and we noticed the oil light come on at the 7 mile exit in Louisianna. The engine began to knock loudly. I called the dealership and talked to Roger Hebert and their GM to explain what had happened and told them that they needed to arrange for a wrecker to come and get the car and take it to Ron Carter and to arrange a rental car for us to drive home. I met with their GM, Service MGR and their "Loss Prevention Rep" the next morning to discuss the damages and they said that they would completely rebuild the engine to my satisfaction. Now, after all this, Ron Carter presented me with the paperwork reflecting what repairs they had made to the engine where it reflected that they did not replace the internal rod bearings or main bearings. Essentially all that was rebuilt was the cylinder head.Ron Carter continually refuses to rebuild the engine to meet my satisfaction. Now all they want to do is purchase my vehicle, or for me to accept the vehicle "as is" with a certified warranty with an additional 55,000 miles. (This vehicle has been serviced regularly at 5,000 mile intervals at Ron Carter since new and I have never had any problems with this vehicle until this time when Ron Carter admitted responsibility for not installing the drain plug after the oil change.) I have consulted several Toyota Delearships and independent mechanics and they all recommended either replacing the engine or totally rebuilding the engine replacing all the internal parts due to the high friction of not having oil. More

I found a car online with Ron Carter that was EXACTLY what I had been looking for. THere were no pictures posted of the car on the website, so I emailed asking for more information. John Paul Lopez cal what I had been looking for. THere were no pictures posted of the car on the website, so I emailed asking for more information. John Paul Lopez called me back and when I asked him for pictures. He went out and personally took pictures of the car with his own cell phone and sent to me immediately. After we discussed my credit situation and I had explained to him my details.. He made me NO promises but said he would get with finance dept and see what could be done. I filled out online app, submitted it and within an hour he called me back with a positive feeling. I drove from La Porte to Alvin to look at this car- we test drove it - got all my paperwork done and I was out of there within 2 hours. Very reasonable! Next day John Paul was out, but Sammy Yanes took over and by the end 7 pm that evening I drove the car home. If Sammy said he would call me back within 5 mins, he called me back within 5 mins. I am overjoyed with the car, the deal and the service that I received from Ron Carter and can guarantee that when I start looking for my next car - I will be headed back to Alvin. It was well worth the drive to get the treatment and satisfaction that I experienced. And lastly, the car was detailed for me and it was immaculate for having to be cleaned within less than an hour time.... very pleased! I am one satisfied customer and I thank both John Paul Lopez, Sammy Yanes, the finance dept and everyone else associated with Ron Carter Toyota. More

I had a great experience here, a very welcoming atmosphere, I was a first time buyer and I felt I got the best deal possible, everyone had a great attitude and a lot of patience. John took the time atmosphere, I was a first time buyer and I felt I got the best deal possible, everyone had a great attitude and a lot of patience. John took the time to show me multiple features on the car I was going to purchase and made sure I was comfortable in the car before the deal went through. I would recommend anyone to go see him, you will get the best customer service a car dealership has to offer! More

This is by far one of the worst run dealerships I have ever dealt with! I came in knowing exactly which car I wanted to purchase. I had an appointment ahead of time to drive the car. When I got there the ever dealt with! I came in knowing exactly which car I wanted to purchase. I had an appointment ahead of time to drive the car. When I got there the car was at another dealership across town getting a new battery. I drove the car back to Ron Carter from the dealership across town with the salesman. I loved the car, the price was right and it was exactly what I wanted. I came into the dealership with a preapproved car loan. after 2 DAYS and 3 trips, Ashley, the chain smoking, frantic, disorganized loan officer, rejected my preapproval, reran my credit without my permission, had me put 500.00 down, walked away from the final signing and dumped the whole thing into the lap of Bobby, the harsh, rude, abrasive loan manager to sign the final paperwork. When It was time to FINALLY drive away with my perfect new car, I was told it was washed and filled with gas, which it was not! I also asked for a few things at signing, the keyless remote and an owners manual. I was told tough luck on the manual, and promised a key with a "we owe" slip. Flash forward 3 weeks and several emails and phone calls later. STILL NO REMOTE. I go in to pick up my plates and no one knew what to do about my remote. FINALLY once again I had to do the legwork on this one. I now have to take my new car back in to the dealership, they have to drive it across town get a remote programmed, give me a loaner for a few days to get this done. Why did it take me having to come back and be a total witch to get this done! Talk about poor service! So, tomorrow, here we go again I will make my 7th trip to the dealership, to hopefully get this done. I will be so glad when this "deal" is done. I hope to never have to deal with this place again! More

Excellent customer service. Worked with new car salesman, John-Paul Lopez who is both professional and personable. John-Paul catered to all our needs and helped us every step of the way. I purchased the new John-Paul Lopez who is both professional and personable. John-Paul catered to all our needs and helped us every step of the way. I purchased the new 2012 Prius V and am stoked about my new ride! Jah Bless. More

second vechicle bought from there and will come back again they helped me with finding a great car and got me an unbeatable price jon paul,ryan,jon smith helped me out they are truly the best people i k again they helped me with finding a great car and got me an unbeatable price jon paul,ryan,jon smith helped me out they are truly the best people i know they made my experience wonderful will return soon. More

very friendly and patient. took us around to every car in my daughters price range and was very informative. would recommend to anyone looking for a car. my daughters price range and was very informative. would recommend to anyone looking for a car. More

This was the worst experience that I have ever had with a This was the worst experience that I have ever had with a dealer. My son went in to purchase a used truck, well they automatically raised the pric This was the worst experience that I have ever had with a dealer. My son went in to purchase a used truck, well they automatically raised the price by three thousand dollars over what was on the internet for the vehicle. The dealership took all of his information and checked for a credit history. This is where I came into the picture. The dealership told my son that he did not quailfy to finance the truck and to see if he could get a co-signer. My son called me and asked if I would co-sign for his loan. I went to the dealership and gave them my information and they approved the sale. The dealership told my son to take the truck and that they would let him know who the financer was on Monday. Well on Monday the dealer calls and requests income and residency verification for my son and I. Seems that the dealership put the horse before the cart and the banks turned my son down because he has no credit. My son had traded in a Kia that had just been paid off and had also filled the truck up with $81.00 worth of fuel. When we went to turn the truck in we asked about the fuel and were told that they did not charge my son for driving the truck for a day so they would not reimburse my son for the fuel. We took the Kia and asked for something to prove that my son had turned the truck in to the dealership. The sales-person returned with a hand written note that stated that this truck was returned. The note did not say what truck or to who it was returned or by whom it was returned. Very unprofessional if you ask me. As we drove off in the Kia, my daughter noticed that the dealer had removed the inspection sticker from the windshield. When we got home, my daughter called the dealership and asked about the inspection sticker and was told that she would have to take the car and have it reinspected then bring proof that the car had been inspected to the dealership and they would send her a check to cover the cost of the inspection. All in all a very bad day at a dealership. Very unprofessional and rude people working at Ron Carter Toyota More

Zeke gave us a good price on the new car as well as our trade in. No car dealer tricks. Straight forward negotiations. Zeke was one of the few sales people who knew as much about the car as I did. trade in. No car dealer tricks. Straight forward negotiations. Zeke was one of the few sales people who knew as much about the car as I did. More

I give Leon Lundy and Ron Carter Autoland the highest rating I can. Leon was efficient, friendly, definitely not pushy, and very knowledgeable. They had a wide range of vehicles to look at and never rus rating I can. Leon was efficient, friendly, definitely not pushy, and very knowledgeable. They had a wide range of vehicles to look at and never rushed me when I wanted to test drive them. I received a autofax review of the car, got an excellent, low interest rate and was "outta there" in 3 hours flat. Leon delivered the truck (2011 used Toyota Tacoma)to me the next day and all was Fine. Then I noticed a "ding" in the front windshield I hadn't before so I called Leon and instantly he offered to pick it up and have it sealed. Good to his word, he did the very next day. Ah, if only all companies gave good service like this! More