Toyota of Anaheim

I want to report a recent illegal practice "Bait-and-Switch" used by Miller Toyota of Anaheim when we were trying to purchase a 2012 Toyota Prius. On August 2012, after contacting the Inter "Bait-and-Switch" used by Miller Toyota of Anaheim when we were trying to purchase a 2012 Toyota Prius. On August 2012, after contacting the Internet sale department of Miller Toyota of Anaheim via email to get a price quote on the car, I was confirmed the price on the phone and email by the salesman. Therefore, I left work early in the afternoon to go to Miller Toyota in Anaheim to buy the car. At the dealership, we met the salesperson, then went to his office to sign the paperwork. We then were asked us to wait for him to get his coworker to review the paperwork. After about an hour, as to our surprise, he said that he could only sale the car at about $2000 over our Email / telephone agreed price. He said that his Financing manager did not let him sell it at the price we agreed upon. We then left the place disappointingly because they have treated their customers without any regards. I believe this practice is illegal and must be stopped. Therefore I want all buyers to be aware of this. More

Their Sevice advisors always give me a hard time everytime I come and get an oil change, because they want me to go for their expensive services they were offering to me and I always decline. Servi everytime I come and get an oil change, because they want me to go for their expensive services they were offering to me and I always decline. Service Advisor told me I was not the only one who was complaining about the receipt because the receipt does not even have the sales tax amount shows. He told me that's how they do now they just added it from the parts and labor without even seeing the breakdown, just the amount of the service they did. This is a bad business practice they do to their customers, I complained with the service advisor name Tim Richards to their Guest Manager name Peggy Mckay. I hope they will not continue this kind of practice to their customers. I asked Tim Richards when I was inside his office why they don't have the sales tax at least shows on the receipt, he told me that's the way it is now. They just included the sales tax without breaking it out on the receipt or shows, then I got irritated they way he answered me and paid him and left afterwards, then he followed me and I told him again and again that's not correct practice of business for not showing the sales tax on the receipt, then when I got inside my car he told me he will change it, but then I refused because I told him why when I asked you inside your office you did not offer to change the receipt? And he waited for me to get in to my car before offering me to change it and why in the first place he did not do that? More

So I call the dealer from Monterey about an add on their website http://www.millertoyotaofanaheim.com/weekend-ad.html. I wanted to buy 2 cars. The sales person Gabrael (a 25 year old overweight guy from Col website http://www.millertoyotaofanaheim.com/weekend-ad.html. I wanted to buy 2 cars. The sales person Gabrael (a 25 year old overweight guy from Colombia) gets my contact info and gives me his cell phone number. I tell him that it will take me 6 hours at least to get to Anaheim Miller Toyota from Monterey. I asked him if he can save me the cars on the deal on the add. He talks to his manager Carlos and they tell me they will have the cars for me when I get to Anaheim in 6 hours. So I get on the road and throughout the way I am in contact with this sales person. After 6 hours of long and tiring drive I am at the dealership. Gabrael comes to me and he tells me that he has bad news for me. So what is the bad news. All the cars on the adds are sold out. I told him that he got my driver license and other information and told me that he will have the cars for me. Until I was at the exit on 91 East freeway (2 minutes from the dealer) he told me that he has the cars for me within 2 minutes he was sold out of all the cars that were available. Then he tells me that he can make me a deal. His deal was to sell me the same car on the add for 20,000 dollars over the add price. In Monterey I could have gotten that car for 5000 dollars over their add price. So his manager comes in and tells me that he cannot sell me car for any less than that price. Similar to other customers review he tells me that he will lower my monthly payment by increasing the duration of the finance. Basically these guys lacked complete business ethics and had no sense of professionalism. I would like to warn other buyers from wasting their time with these guys. More