
Toyota of Anaheim
Anaheim, CA
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Bought a used car with low mileage. Dealer said before we bought it that they would do an inspection. Now about 6 months later with their 1st oil change they are telling me the vehicle Dealer said before we bought it that they would do an inspection. Now about 6 months later with their 1st oil change they are telling me the vehicle has repairs that requires immediate attention and vehicle should not be on the road. Is this something they missed on the inspection they did when they sold it to me? UPDATE: since contacting the Toyota of Anaheim dealership and the manager. they promptly responded to my concerns and asked to see what the mechanic report said. They worked with me on getting these repairs done. I felt that the manager and his crew listened to my concerns. They communicated and took action right away. I am thankful this had a great outcome. thank you. More
Got there a 15 minutes before my appointment, took them four hours to do my fourth complimentary maintenance on my vehicle. There were people arriving well after me who had their vehicle serviced and were four hours to do my fourth complimentary maintenance on my vehicle. There were people arriving well after me who had their vehicle serviced and were on their way hours before I even had a notification regarding my vehicle. Not definitely not coming back here for any service again. More
I was given a bogus document that said my car came in at a higher price that was beyond their control because it was factory additions. Then when I got home I see the sticker price was a lot lower. They sec a higher price that was beyond their control because it was factory additions. Then when I got home I see the sticker price was a lot lower. They secretly added a lot of extra costs. More
It was indeed an amazing experience as my Service Advisor Roderick "Rico" Perez not only provided the best customer service but he has taken an extra step to walk me through the entire process, accommodated Roderick "Rico" Perez not only provided the best customer service but he has taken an extra step to walk me through the entire process, accommodated my schedule request, and provided exceptional service! Really a valued team member of Toyota, highly recommended! More
My visit today to the service department at Miller was not well managed. This was not like any other appointment I have had. I bought my Camry new in 2016 at Miller, and have been a loyal Service customer not well managed. This was not like any other appointment I have had. I bought my Camry new in 2016 at Miller, and have been a loyal Service customer ever since. Youbert has always taken great care of me, and he is a primary reason I keep coming back for almost 7 years now. After checking in my car for very minimal service - oil change, checking fluids, and tire rotation - I proceeded to the waiting room. After amost 4 hours, and no updates, I went looking for Youbert. He found me in the waiting room and explained there were five mechanics who did not come to work today, and they were really backed up. I wish I’d had known that when I checked in. I would suggest that when there are extreme service limitations on a day like today, your service department should call the customer and warn them upfront before they spend four hours waiting and have no idea why. I am not even sure Youbert knew at the time I arrived around 11:30 AM That the situation was not going to be good today. Anyway, I got out around 3:30 PM and had spent much more time then a typical visit to Miller for routine service. But being kept in the dark on the status was some thing did not seem fair to your customers. Youbert was not at fault for this circumstances today. I trust him, and he usually is very communicative. On my receipt, I see no evidence that the oil change I wanted was performed. Can you please explain that? Dan Lyding More
Amazing service. Francis and Jaime stayed with my family past closing time to finalize our deals. A month after my family bought a Highlander we came back and purchas Francis and Jaime stayed with my family past closing time to finalize our deals. A month after my family bought a Highlander we came back and purchased a Rav 4 XLE. Francis and Jaime were patient, insightful, and kind. More
Salesperson was good. Though I was just given 1 option based for lease. It would have great if I get to see all options. Finance officer wouldn’t just let me go when I wan Though I was just given 1 option based for lease. It would have great if I get to see all options. Finance officer wouldn’t just let me go when I wanted out. Worst ever experience. 4 hours in finance and they still wouldn’t let me go. Finance guy even berated me haggling for 3 dollars. So disgusted. More