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Toyota of Ann Arbor - Service Center

Ann Arbor, MI

4.4
48 Reviews

48 Reviews of Toyota of Ann Arbor - Service Center

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May 21, 2025

Lamont was professional and clearly explained everything he was planning to do to my car. He was very friendly and helpful. More

by Aleetlewedding
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont
May 21, 2025 -

Toyota of Ann Arbor responded

Thank you for sharing your experience! We're delighted to hear that Lamont provided professional and clear service at Toyota of Ann Arbor. We appreciate your feedback and look forward to assisting you again in the future!

May 20, 2025

Lamont did a great job communicating what was going on with my car. He showed me an inspection video. He also made sure the car was washed after the repair. He was very personable. More

by gmonds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont Howard
May 20, 2025 -

Toyota of Ann Arbor responded

Thank you for sharing your experience with us! We're delighted to hear that Lamont provided excellent communication and service at Toyota of Ann Arbor. We appreciate your feedback and look forward to serving you again in the future!

May 13, 2025

Lamant is not only excellent in customer service, he is caring, thoughtful and kind. When he realized that I was upset over a very personal loss, he took an extraordinary measure: Lamant gifted me a lov More

by Cis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamant
May 13, 2025 -

Toyota of Ann Arbor responded

Thank you for sharing this heartwarming experience! It's wonderful to hear how Lamant went above and beyond to provide such thoughtful support at Toyota of Ann Arbor. We're grateful for your kind words, and we'll be sure to pass them along!

April 20, 2025

Toyota of Ann Arbor has a customer centered mindset that is apparent from the moment you walk through the door. More

by Marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont, David Clay
Apr 21, 2025 -

Toyota of Ann Arbor responded

Marvin, we're delighted to hear that our customer-centered approach at Toyota of Ann Arbor made a positive impression on you. Thanks for sharing your experience!

April 11, 2025

They made sure that their customer are well pleased to their service. Always send updates thru email and text message in your car related issues. More

by sucette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Patton
Apr 11, 2025 -

Toyota of Ann Arbor responded

Thank you for sharing your experience with Toyota of Ann Arbor! We're glad to hear that our team kept you informed and ensured a satisfying service. We appreciate your feedback and look forward to assisting you again in the future!

April 11, 2025

Friendly, efficient, and offer timely service. We always have our car serviced at Toyota of Ann Arbor. More

by Judegales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob, David Clay
Apr 14, 2025 -

Toyota of Ann Arbor responded

Thank you for sharing your positive experience with Toyota of Ann Arbor! We're glad to hear that our team consistently provides friendly and efficient service. We look forward to seeing you again for future visits!

March 13, 2025

Very Professional, knowledgeable and full of smiles. John Howell,Terrence ,Jacob , Rich- superb customer service More

by chevonherbert08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howell, Rich, Jacob, Terrence, David Clay, Tony Khalil
Mar 14, 2025 -

Toyota of Ann Arbor responded

Thank you for recognizing the superb customer service from John Howell, Terrence, Jacob, and Rich at Toyota of Ann Arbor! We're delighted to hear about your positive experience with our team.

March 09, 2025

They do what they say, and that’s more than most other dealers. Very polite, punctual detail oriented. More

by Kls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Mar 10, 2025 -

Toyota of Ann Arbor responded

Thank you for sharing your experience with Toyota of Ann Arbor! We're delighted to hear that our team met your expectations and provided a reliable service. We appreciate the support!

March 06, 2025

Always a convenient, quick, and painless experience at Toyota of Ann Arbor whether it’s buying a new vehicle or scheduling and bringing our cars in for general maintenance More

by mercal1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Mar 07, 2025 -

Toyota of Ann Arbor responded

We're delighted to hear that your experiences at Toyota of Ann Arbor have been convenient and hassle-free, whether for purchasing or maintenance. Thank you for choosing us!

February 17, 2025

2 hours for tire rotation and air filters, and not recommending an oil change was the best part. So from 20,000 miles to 30,000, no oil change, real smart. More

by CISC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didnt care to get names
Feb 17, 2025 -

Toyota of Ann Arbor responded

It's disappointing to hear about the long wait and lack of oil change recommendation. We strive for efficient service and thorough maintenance advice, so it's concerning that we fell short here. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, David Clay - Service Manager - 734-997-7600 Ext 256

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