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Toyota of Ann Arbor - Service Center

Ann Arbor, MI

4.4
48 Reviews
Call Service Center (866) 250-5361

48 Reviews of Toyota of Ann Arbor - Service Center

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January 31, 2025

I brought my 2017 Buick Enclave in for a complimentary oil change and service. It was a great experience. Terence Cole was very friendly and helpful. It was a smooth process. More

by ronaldgonerka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Cole
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Feb 03, 2025 -

Toyota of Ann Arbor responded

Ronald, we're delighted to hear that Terence provided you with a smooth and friendly experience at Toyota of Ann Arbor. Thanks for sharing your positive feedback!

January 17, 2025

One hour appointment for minor service took Wei over two and a half. Tires sfter rotation were not set at proper pressure of 35lbs all were 32 or lower More

by robdixon46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Clay
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Jan 20, 2025 -

Toyota of Ann Arbor responded

Thank you for bringing this to our attention. We apologize for the extended wait time and the oversight with your tire pressure; that's not up to our usual standards. We'd like to make it right, so please feel free to reach out at your convenience. Thank you, David Clay - Service Manager - 734-997-7600 Ext 256

January 11, 2025

I loved the customer support. I went in for my oil change, and the person helping me out was extremely friendly and got me out quicker than expected. More

by Luke goodman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name. Young black guy went to CMU, David Clay
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Jan 13, 2025 -

Toyota of Ann Arbor responded

Luke, we're delighted to hear that our team at Toyota of Ann Arbor provided you with friendly and efficient service during your oil change. Thanks for sharing your experience!

January 07, 2025

I have been a customer of this dealership for several years and have seen new staff added as others retired and the excellent service has been sustained. More

by cab1843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Patton
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Jan 07, 2025 -

Toyota of Ann Arbor responded

Thank you for your loyalty and kind words about Toyota of Ann Arbor! We're delighted to hear that our team continues to provide excellent service. We look forward to serving you for many more years!

December 13, 2024

Excellent dealer and service. Jacob took an excellent care of me during my services. Highly appreciated More

by OD
Recommend Dealer
Yes
Employees Worked With
Jacob Patton , David Clay
Report | Print
Dec 13, 2024 -

Toyota of Ann Arbor responded

We're delighted to hear that Jacob provided you with excellent service at Toyota of Ann Arbor! Thank you for your kind words and support. We look forward to serving you again in the future!

December 04, 2024

Clean friendly customer care service. , albeit a very busy department, leading to waits for return calls etc. Overall good experience! More

by Cgills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake? Service dept Jim driver
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Dec 06, 2024 -

Toyota of Ann Arbor responded

Thank you for sharing your experience with Toyota of Ann Arbor! We're glad to hear that our team provided clean and friendly service, even during busy times. We appreciate your patience and look forward to serving you again in the future!

November 17, 2024

Erich and the whole team are super professional and courteous. I’m always looking forward to change my oil and have one delicious coffee in the waiting room, freshly ground and brewed. They never charg More

by Oana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erich Liu, service department
Report | Print
Nov 18, 2024 -

Toyota of Ann Arbor responded

Oana, we're delighted to hear that Erich and the Toyota of Ann Arbor team have made your visits enjoyable! It's great knowing you appreciate our service and those freshly brewed coffees. Thanks for sharing your experience with us!

November 15, 2024

I was very happy with the service and the curtesy of Reese.explained service and services needed in time More

by lynnebabcock1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Report | Print
Nov 15, 2024 -

Toyota of Ann Arbor responded

We're happy to hear that Reese provided courteous and informative service during your visit to Toyota of Ann Arbor. Thank you for sharing your positive experience with us!

November 13, 2024

Eric is a very courteous tech advisor, and the vehicle is done nicely within the prescribed timeframe. More

by jialuo365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Liu
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Nov 13, 2024 -

Toyota of Ann Arbor responded

We're delighted to hear that Eric provided courteous service and your vehicle was completed on time at Toyota of Ann Arbor. Thank you for sharing your experience!

October 09, 2024

The service was done quickly and by using a dealer coupon, pricing was very reasonable. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Report | Print
Oct 09, 2024 -

Toyota of Ann Arbor responded

Thank you, Steve, for stopping by to leave Toyota of Ann Arbor a wonderful review!

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