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48 Reviews of Toyota of Ann Arbor - Service Center
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June 18, 2024
Service employees were very informative and helpful. The car was ready for pickup at the promised time and every thing was completed as promised. The car was ready for pickup at the promised time and every thing was completed as promised. More
by csheets526
Employees Worked With
David Clay
June 12, 2024
Terence Cole was polite and professional he represented the dealer ship in a manner that was to be expected. I was most impressed by the entire teamwork being done at Toyota, I felt as though I had been p the dealer ship in a manner that was to be expected. I was most impressed by the entire teamwork being done at Toyota, I felt as though I had been placed in good hands. More
by pizialirl27
Employees Worked With
Terence Cole
May 31, 2024
I dealt with Terence in the Service Department when I took my car in for its first service visit and he was very polite and I asked him several questions which he answered for me without any hesitation. took my car in for its first service visit and he was very polite and I asked him several questions which he answered for me without any hesitation. I was very impressed with this young man. More
by khensley614
Employees Worked With
Cornell Oden (Sales), Terence (Service)
May 26, 2024
Jacob Patton took incredibly good care of me. He listened, was friendly, very informative, couldn’t have asked for a better service experience. Said complimentary things about my car which made m He listened, was friendly, very informative, couldn’t have asked for a better service experience. Said complimentary things about my car which made me feel very good. I want to keep my car for as long as possible and keep it running top notch. Jacob explained what needed to be done now and what could wait. I look forward to seeing him next time. He gave me his business card More
by Pchev
Employees Worked With
Jacob Patton
April 21, 2024
People are very friendly and helpful to me in my 24 year relationship with the salesman and the service provider. I also take your advice very seriously. From the beginning of year 2000, I bought more than relationship with the salesman and the service provider. I also take your advice very seriously. From the beginning of year 2000, I bought more than seven different cars from your company,Sienna, two Camry, two Rav 4 etc. I believe that I have received the service I expected. Best regards. More
by harryao
Employees Worked With
George , David Clay
February 23, 2024
So many lies and such a deceitful group. My dash lights were on for ABS after a 700-mile trip north in Michigan with a lot of ice and snow on roads. Returned home and contacted Ann Arbor Toy My dash lights were on for ABS after a 700-mile trip north in Michigan with a lot of ice and snow on roads. Returned home and contacted Ann Arbor Toyota where I have purchased this Prius and 2 other Toyotas. I usually go to another auto repair because of the poor reputation and high cost of service here. It is $282 just to drive thru the door. Left the car and was called 1 hour later and told they needed to replace sensor and unfortunately sensor "embedded" in the bearing (not true, sensor is in the hub). They quoted $1102 and enhanced how dangerous it would be not to get it done if wheels lock up because traction sensor not reporting. I ask them to get the price down and Terrence kept telling me "I gotcha". Job completed in less than 2 hours, and they "found" a $100 coupon to apply. They also wanted to do an oil change (done in 11/2023 and only 1300 miles added since change) and a tire rotation which I was told should have been part of the $1102 if they changed a wheel bearing. I declined both because I cannot afford this kind of scam. After speaking with Toyota Corporate I was asked if they just tried cleaning the sensor, no they did not. They asked if the parts were returned, no they were not. Advised to call dealership and request parts. Transferred to Terrence and he kept running a bunch of nonsense telling me there is no law they have to return and that I should have asked and recycle picks up weekly, so they are probably gone. Said he would look and call me right back. 24 hours later no call. I spoke with a neighbor who has a Toyota and says he never uses Dunning due to this sleezy behavior. He also said he would bet his paycheck that they only cleaned the sensor and never replaced because they are incapable of telling the truth. Posted on my neighborhood sight and 74 replies all negative about peoples experience with Dunning/Toyota of Ann Arbor. I am looking at a new purchase and going to Honda. More
by eve.brosco
Employees Worked With
Terrence (in the garage)
