Toyota of Boardman

Toyota of Boardman responded

Thanks for an amazing review! We look forward to make more business with you down the road.

Toyota of Boardman responded

Hello Mr Mitchell, We aren't sure what else we could have done differently. We sent every picture before you made the trip, it was a 208,000 mile Honda. We checked it through our shop and it passed our safety inspection. As stated, It appears you had an issue driving at 80 mph, but you didn't call us to let us know that you were having an issue. As we always do, we would have had it checked out by a local dealer close to you. Unfortunately you traded it before we had a chance to offer that. We know we were selling that vehicle for a fair price as well. We are sorry for how the transaction unfolded. It is never our intention to have someone unhappy with us, one car deal for us is never worth it to our team. We try to always provide a great experience with a great product. Doug Peters - General Sales Manager

Disappointed Customer responded

Typical response, just what I expected. I was given a phone number to contact Doug Peters. The number went to a generic voicemail. I contacted the salesperson, explaining that I called and reached a voicemail. I gave my contact information and he said he would relay the information to Doug Peters. I don't expect that Doug will contact me so I will address your latest response. I explained to Kevin that I could not tell much from the photos because of the reflections. I asked him to let me know if there was anything more than minor scratches before I drove about six hours to purchase the car. He assured me the car was fine and it was a one owner. I have twins turning sixteen and was purchasing two cars alike except for color. After making the trip and seeing the car, I wasn't happy to say the least. My little girl was so disappointed that I decided the car wouldn't be a good purchase. After a lengthy discussion with my wife and daughter, I reluctantly decided to purchase the car. The car had dents and scrapes in front and back of one of the rear fenders and it was rusted (definitely more than a scratch). The car also had a few small dents on the other side. On our trip home, at speeds between 70 & 80, the car vibrated violently when accelerating but smoothed when coasting. There were times I didn't think the car would make the trip back home. While in the area, I purchased another car from a reputable dealer in Cleveland with well under 200,000 miles and in almost perfect condition. Once we made it home, I realized we had made a big mistake. I contacted another reputable dealer with the same type car and traded the bad choice that I made. This car has well under 200,000 miles and is in almost perfect condition. I now have two great cars alike except one is black with gray interior and one is gray with black interior. I paid the same price for both cars which was in the same price range that I paid for the bad choice from Toyota of Boardman. I got $2,500.00 less for the car than I paid originally when purchasing it from Toyota of Boardman. Toyota of Boardman tries to make it appear like they are concerned but they haven't even taken the time to contact me. They are only concerned about their reputation. Take it from me, BEWARE OF THIS DEALERSHIP!!!