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Toyota of Bowling Green

Bowling Green, KY

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27 Reviews

2398 Scottsville Rd

Bowling Green, KY

42104

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Showing 27 reviews

April 28, 2017

Serviceman Stumbo just trying to make a profit My mother took her car in for service Wednesday 4-26-17, service adviser came out and told her she had a nail in her sidewall of her tire and it was n More

by William
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Stumbo
May 01, 2017 -

Toyota of Bowling Green responded

We have researched what happened and would like the opportunity to discuss it in more detail. The service tech pulled the nail out of the sidewall and brought the car around. There was only a very slow leak. Again, tire replacement was only recommended because all the tires were at 4/32 and we recommend tire replacement at 4/32. Kevin Sanson, our Service and Parts Director can be contacted at 270 843-4321. We look forward to speaking with you.

May 04, 2017 -

William responded

Toyota did contact my mother and myself to follow up. They did agree the situation was not handled in the correct manner and would use this to improve there service process. Very apologetic about the situation. I can just hope they really follow up and make sure this does not happen to others. Still claims they tire had a nail, nail was removed and tire had a slow leak. That has been almost 9 days ago with no loss of air pressure in tire. Never know a tire to fix itself. I can just hope they were sincere when they said they would address the problem. Our family has been a customer with Gary Force Toyota or no Toyota of Bowling Green for over 25years, and would like to continue. Will give them another chance.

May 18, 2017 -

Toyota of Bowling Green responded

Thank you William.

April 21, 2017

New Rav4 My purchase of a new Rav4 came after my 14 year previous experience with a Rav4 purchased from Toyoto of Bowling Green. I had been very happy with my More

by mattingly, marilyn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie Williams, John Denton
May 13, 2017 -

Toyota of Bowling Green responded

We appreciate you sharing your feedback about the 2017 RAV4 and John Denton and Freddie Williams! Enjoy your 2017 Toyota RAV4 and we look forward to seeing you on your first scheduled service.

March 20, 2017

"Go see Gloria Russell at Toyota of Bowling Green" Thank you Gloria Russell for making the purchase of our 2017 Avalon Limited a very pleasant experience. This was the third new vehicle we have purcha More

by gfpowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gloria Russell
Mar 28, 2017 -

Toyota of Bowling Green responded

Thank you for purchasing your third vehicle from Gloria here at Toyota of Bowling Green. Enjoy your new Avalon and our new state of the art facility. We appreciate your business!

March 19, 2017

A Great Experience We were fortunate to be helped by two of the sales team - Jeff Chandler and Justin Taylor. In all fairness, Jeff is relatively new and was very enthu More

by Susan1118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Taylor, Jeff Chandler
Mar 28, 2017 -

Toyota of Bowling Green responded

Thank you Mr. & Mrs. Stallings for buying the 2017 Toyota Highlander from us at Toyota of Bowling Green. We are glad your experience with Jeff and Justin was very good. We look forward to seeing you in 5,000 miles or 6 months for your first service. Thank you again!

March 16, 2017

Go see Courtney at Toyota of Bowling Green I met Courtney Miller a year ago when I saw a gorgeous Volvo C70 sitting on the lot. She helped me and my husband take a test drive and give us all t More

by melinda6701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The back up finance guy was great too (Ben?). I'm SO SORRY I can't remember his name., Courtney Miller
Mar 28, 2017 -

Toyota of Bowling Green responded

Thank you Melinda for your review of Courtney Miller. We appreciate your business. Enjoy your new vehicle.

March 10, 2017

Inferno orange Tacoma I have been looking at used Tacomas for several weeks (I've wanted one for many years). I knew what I was looking for, a manual, lower miles and a go More

by Inferno Tacoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kinny Landrum
Mar 11, 2017 -

Toyota of Bowling Green responded

We are glad you found the "manual" Tacoma you were looking for. Enjoy your new truck. We appreciate your business.

March 09, 2017

Kinny Landrum is the best We had the best car buying experience ever!! Kinny is so nice and he didn't pressure us at all to buy a truck. He is very witty and efficient when it More

by Spencd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kinny Landrum
Mar 09, 2017 -

Toyota of Bowling Green responded

Thank you we really appreciate your business and sharing about your experience with Kinny and Toyota of Bowling Green. Enjoy your 2017 Toyota Tacoma and we will see you in 5,000 miles for your first service.

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