Toyota of Bristol

Pleasant and Professional After driving the same vehicle for 16 years the process of purchasing another one was not what I considered would be enjoyable. Add to that I had driv After driving the same vehicle for 16 years the process of purchasing another one was not what I considered would be enjoyable. Add to that I had driven Pontiacs for 35 years. The best experience I have had in buying a car. Ron Walsh was great. Answered questions and gave me opportunity to have quite momens to absorb info. Good job to everyone involved. Connie Thompson More

Purchased a New Highlander Excellent dealership Toyota of Bristol very friendly people an great to deal with.We Purchased a New Highlander an we love it.This is our second vehic Excellent dealership Toyota of Bristol very friendly people an great to deal with.We Purchased a New Highlander an we love it.This is our second vehicle purchased at this dealership.If you are looking for a new or used car or truck go see Ron Hatcher or Teddy McQueen an you will get a great deal. More

First car purchase, made easy. This was my first e,penitence in purchasing a car myself and I don't think it could've been easier. Mr. Kristofek, Mr. Jones, Mr. Yeary and Ms. Eppers This was my first e,penitence in purchasing a car myself and I don't think it could've been easier. Mr. Kristofek, Mr. Jones, Mr. Yeary and Ms. Epperson were all extremely helpful in finding me a great deal and making sure I made the right decision. Everyone was super friendly and it was a great experience. More

Easy purchase Easy, no hassle experience. Chris McConnell valed my time and completed my deal in a manner convenient to me. Everyone was friendly, would high Easy, no hassle experience. Chris McConnell valed my time and completed my deal in a manner convenient to me. Everyone was friendly, would highly recommend. More

Service department The service department was the most honest that I have dealt with about having my car worked onan has good customer service an I would recommend them The service department was the most honest that I have dealt with about having my car worked onan has good customer service an I would recommend them to anyone More

A great buying experiance The people that at Toyota of Bristol that helped me by a new Sienna van, were the most patient, knowledgeable and considerate that I have met, when The people that at Toyota of Bristol that helped me by a new Sienna van, were the most patient, knowledgeable and considerate that I have met, when looking for a vehicle. Not only did salesman Steve Liner know everything about the van, he was patient and understanding as we ask him about features of the van, that we not familiar with like the all wheel drive and Run Flat Tires. We ask him if we could drive the van a fairly long ways from the dealership, in order to see how it handled a steep hill that we will be traveling. He was not the least reluctant and was very personable along the way. There was no pressure to buy, but a helpful atmosphere instead. I just can't say enough about Steve. He is a great guy to deal with. Teddy McQueen the sales manager was helpful in dealing with us on price and financing. He was also very knowledgeable about the van. He was understanding that, we wanted to "sleep on" the decision and make sure that was what we wanted to buy. He also guided us through the process, once we decide to buy the van. Amber Epperson showed us the accessories available and explained the benefits of them. She was informative and not pushy. I really think we are going to love the body side molding. She also showed us how to use the features and setting of the audio, information and navigation system. Chris McConnell linked our phones to the bluetooth and highlighted the features of the bluetooth phone while Amber was with previous buyers. Chris like everyone we met were friendly and helpful. While we were there, it was very busy with a lot of customers. I was impressed that there was a large staff and no one seemed to be over worked or stressed. I was pleased with they way were treated and would recommend them to anyone looking for a vehicle. We really love our new Toyota Sienna . More

Run if you need service! The buying process was easy enough, nice sales people. I had an issue with a 2016 Highlander 1 week after the purchase. It has been taken in 2 times The buying process was easy enough, nice sales people. I had an issue with a 2016 Highlander 1 week after the purchase. It has been taken in 2 times for repair and I still have the same problem. When I contracted the service department and expressed my concerns, I was told that I was be uncooperative with them. They asked me to not come back to their service department but to take my problems elsewhere. While I fully understand the dealership in NOT responsible for the problem I am having, I do feel the dealership should be responsible to resolve it. I trade cars every 2 years and I have NEVER been told by a dealership that I need to never come back. So to sum up, if you are looking to spend money, excellent, if you are looking for repair, run because you WILL be walking anyways! More

Rating of Asst. Manager Brandon Ritter I was having an on going problem with the alinement on my 2013 Tacoma and Mr. Ritter was able to get the problem figured out by applying the best tech I was having an on going problem with the alinement on my 2013 Tacoma and Mr. Ritter was able to get the problem figured out by applying the best technician for my truck. He is a great Assistant Service Manager and he took real care with my problem and he even gave me a free service check on my vehicle to compensate for the time it took to rectify the problem. He renewed my faith in care dealer service. More

Easy to deal with. Very nice. No pressure. Joe Long and Patrick Yeary were direct, very nice, easy to deal with, and all with no sales pressure. Toyota of Bristol had a great selection and the Joe Long and Patrick Yeary were direct, very nice, easy to deal with, and all with no sales pressure. Toyota of Bristol had a great selection and the right vehicle with options and price. Staff stayed late and went the extra mile. More