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Toyota of Bristol
Bristol, TN
393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 393 reviews
September 26, 2018
Great Experience Had a great experience at Toyota of Bristol. Jacob Kopp was super knowledgeable about the vehicle and did his best to get me a great deal. Had a great experience at Toyota of Bristol. Jacob Kopp was super knowledgeable about the vehicle and did his best to get me a great deal. More
by lornbear
Employees Worked With
Matthew Crusie, Jacob Kopp
September 13, 2018
Evacuating from Hurricane Florence We had to evacuate from Myrtle Beach, SC ahead of Hurricane Florence and I noticed I needed to get a service done once we reached Bristol. I called fo We had to evacuate from Myrtle Beach, SC ahead of Hurricane Florence and I noticed I needed to get a service done once we reached Bristol. I called for an appointment the next day and we scheduled for 10:00am. I drove up to the service bay and was greeted within 30 seconds, I was told to pull in and they started my paperwork. Within two minutes I was all signed in and they started to service. Within 35 minutes they came and got me and said I was good to go. My local dealership usually takes an hour, so I was very impressed. The whole time we were there everyone was very friendly and helpful and I just wanted to say Thank You. As much stress as we have been under with the evacuation, it was nice not to have to worry about getting this service done. Thanks again! More
by Warner14
Employees Worked With
Johnny Bowman
September 05, 2018
First time at Toyota of Bristol Good experience at Toyota of Bristol. Had to have a specific monthly payment and Jacob did everything he could to get the number where we needed. He d Good experience at Toyota of Bristol. Had to have a specific monthly payment and Jacob did everything he could to get the number where we needed. He did just that and we left a new vehicle. More
by jterry0403
Employees Worked With
Jacob Kopp
August 30, 2018
Evan Rock is a great example of exceptional customer service. He went completely out of his way to accommodate our crazy work schedules and was quick to respond is a great example of exceptional customer service. He went completely out of his way to accommodate our crazy work schedules and was quick to respond to questions and concerns. I couldn’t be happier with my car and my experience with Toyota of Bristol. More
by Melissawhite
Employees Worked With
Matthew Crusie, Evan Rock
August 21, 2018
WORST DEALER EVER After having multiple issues with 02 sensor with less than 50 miles on used vehicle and dealer refused to repair after stating just bring it in and th After having multiple issues with 02 sensor with less than 50 miles on used vehicle and dealer refused to repair after stating just bring it in and then charge then wanted 200.00 plus to repair no a brake caliper has gone and no assistance from dealer More
by no name
Employees Worked With
Kenny Tomlinson
August 07, 2018
Great deal No pressure sale Jacob Kopp was a great salesman and no pressure whatsoever during the whole time. Ended up with a great deal on a 2018 Tacoma SR5 and I'm really enjoy Jacob Kopp was a great salesman and no pressure whatsoever during the whole time. Ended up with a great deal on a 2018 Tacoma SR5 and I'm really enjoying the extra room. Highly recommend the dealership since they went above and beyond to get me into the new tacoma. More
by scooter2018
Employees Worked With
Jacob Kopp
August 07, 2018
Love my car! Awesome dealership! The car I wanted wasn’t on the lot, but they found it and I had it the next businessday! It is perfect and everything I told Jacob Awesome dealership! The car I wanted wasn’t on the lot, but they found it and I had it the next businessday! It is perfect and everything I told Jacob I wanted in my new car! More
by Mcolli
Employees Worked With
Blake Bostic, Jacob Kopp
August 01, 2018
pre collision sensor replacement Thumbs up to John Buchanan and Jody Deskins two great guys I've met in sales. Both seem to lighten the mood and explain things even though my vehicle Thumbs up to John Buchanan and Jody Deskins two great guys I've met in sales. Both seem to lighten the mood and explain things even though my vehicle had only a thousand miles on it and needed repair. And then I cross over into the service department. Not sure of the guys name working on my ticket but he explains the situation agrees to give me a rental and order the parts needed. Ok everything was going great and guy quickly walks up and says this truck needs to be moved. I replied I was waiting on a rental and he says it still needs to be moved. He then jumps in my truck slams it in gear and gos flying out of the garage. I work very hard for my money and take very good care of my things so you could say this slightly pissed me off. When entering the building I ask him if he had rolled up the windows and locked my truck and he said he had. I also mentioned the fact of him jerking my truck around to be easy with it. He then replied with a rude comment that made me mad enough that I walked into the building to try and find someone to fire him. After a few minutes I calmed down walked back into service shook his hand and ask him just to take care of my vehicle. I hate that such a great business with so many good people can be ruined by someone with no class. Not sure at this time what to do about my future purchase's or service. More
by C Gibson
Employees Worked With
Johnny Bowman, Jody Deskins, John Buchanan
July 14, 2018
ALERT ALERT ALERT DANGER DANGER DANGER Purchased a used vehicle and the check engine light came on in less than 24 hours dealer notified and had appointment to check and the light went out Purchased a used vehicle and the check engine light came on in less than 24 hours dealer notified and had appointment to check and the light went out before arrival and the service person said it could not be checked without the light being on this continued for a month took vehicle in finally with the light on and they said over 200.00 to repair I asked for them to repair the answer was NO! then I ask if I bought the part would they do the labor for free and the service manager said sorry nothing he could do and sales manager said you bought the xxxx thing as is stop being an a@#*()e and leave. More
by no name
Employees Worked With
Kenny Tomlinson
May 18, 2018
Easy Transaction Steven Clark was great to deal with. He was really nice, very helpful and easy to talk to. He provided great communication thru the whole process. I d Steven Clark was great to deal with. He was really nice, very helpful and easy to talk to. He provided great communication thru the whole process. I did a trade in and they worked with me to be able to get the deal right where I needed it to be to make it happen. More
by RCBMBZ
Employees Worked With
Steven Clark
