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Toyota of Bristol
Bristol, TN
393 Reviews
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Showing 393 reviews
July 28, 2017
Service Department I took my 2002 Highlander in to be detailed. The detail department performed a miracle on it. I am very pleased with the result. It looks almost new a I took my 2002 Highlander in to be detailed. The detail department performed a miracle on it. I am very pleased with the result. It looks almost new again! I have also been happy with all my service appointments. Will definitely continue to be a repeat customer. More
by CatherineH
Employees Worked With
Corey Ross
July 27, 2017
Purchase Doug and Corey were courteous and helpful the staff in demonstrating all the features of my new 2017 Tundra were fantastic, nice job team! Robert L Doug and Corey were courteous and helpful the staff in demonstrating all the features of my new 2017 Tundra were fantastic, nice job team! Robert Lambert USA (Ret) More
by vikingsrule
Employees Worked With
Amber Epperson
July 26, 2017
Secondary Air Injection System - Can't Repair In a letter to the dealer two weeks ago (copied below), I outlined a series of problems with a Tundra with air injection (emissions) system failure. I In a letter to the dealer two weeks ago (copied below), I outlined a series of problems with a Tundra with air injection (emissions) system failure. It failed in March 2016 - repaired by ToBristol, then failed in April 2017. Most of the history can be found in the letter. However, I had it repaired locally. Here are some updated problems that surfaced: 1.) The local mechanic found that the Toyota mechanic had taken a hacksaw to shorten the inlet air snorkel (part 17621-0F010) as a "fix" to the repair in 2016. Nowhere in Toyota's TSB or shop manuals does it indicate this was a recommended repair technique. 2) Toyota of Bristol wanted to charge approximately $1,600 to repeat the repairs from a year earlier. I had the truck repaired for less than $400 with 3 Toyota OEM parts (including the one that Toyota of Bristol failed to install in 2016) and labor. Read below for more details. (Note: no response from the dealership in two weeks since this letter and e-mail went out.) July 12, 2017 Teddy McQueen, Sales Manager Toyota of Bristol 3045 West State Street Bristol, TN 37620 Re: Parts Failure and Repair Failure on Secondary Air Injection System, 2007 Tundra 5TBBT54117S453284 Dear Mr. McQueen: You recently sent an automatically generated e-mail seeking customer feedback on repairs made to my 2007 Toyota Tundra. Out of the 1-5 star scale, Toyota of Bristol would rate a POOR (1). I came into Toyota of Bristol in March 2016 with a 2007 Tundra with the 2UZ-FE 4.7 L engine and a vehicle mileage of 193,045. This vehicle had a failure of the Secondary Air Injection System, exhibited by MIL with Diagnostic Trouble Codes of P2440, P0456, and C1201. Toyota of Bristol replaced two valve assemblies (banks 1 and 2) and one air injection pump assembly. I was charged $2,002.84. Just over a year and less than 5,000 miles later, the same MIL and DTCs for a stuck open Bank 1 Air Switching Valve occurred. I returned my vehicle on May 1, 2017 to your shop for further diagnosis and replacement of parts at Toyota’s expense for the premature failure of the parts. I had to retrieve the vehicle on May 4. All that was performed was the vehicle was driven around multiple times to see if the MIL / DTCs would go away on their own. The codes still haven’t gone away on their own. If you are truly seeking to improve your operations, here are some points to consider: • I conducted some research on this issue and found four technical service bulletins that Toyota has issued addressing this matter: TSB-0160-11 (which superseded TSB-0329-08 and TSB-0350-09) and TSB-0230-12. In giving copies of TSB-0160-11 to two different service advisors, they appeared unaware that Toyota issued any TSBs on this problem. • The repairs done in 2016 were not done in full accordance with TSB-0160-11, as that a special Air Inlet Cover Kit (part 04001-7310F) was never installed as required in the TSB. This may be a contributing factor to the subsequent failure of the air injection system. • Toyota of Bristol’s service advisor wanted to replace all the air injection parts again in May 2017 at my cost. I had requested that Toyota of Bristol contact Toyota to compensate the dealership for the parts and labor for the premature parts failure. For two months, I would periodically check back. I would get the response that Toyota of Bristol was still checking into this and hadn’t gotten a response back from Toyota. On June 27, 2017 I received a call back indicating that I would need to deal with Toyota customer service directly. • On June 2, 2017, I sent Toyota Customer Experience center a letter outlining the situation and requesting authorization to pay Toyota of Bristol for parts and labor to replace the Air Injection System. Waiting for Toyota of Bristol to make contact didn’t seem to be an effective strategy after a month of no response. • In conversations with Toyota Customer Experience center, I found out that Toyota had a Customer Support Program called ZTQ, 2007-2010 Toyota Tundra and Sequoia Air Pump Warranty Extension. Toyota of Bristol should have received a memo detailing CSP-ZTQ in October 2011. A warranty policy bulletin (POL11-05) was issued to dealers. No mention was made by Toyota of Bristol to me of this warranty extension was made in March 2016 or May 2017. Unfortunately, this Customer Support Program ended May 7, 2017. • Per the documentation in the CSP-ZTQ, the labor repairs should have only taken four (4) hours. Toyota of Bristol charged me for seven (7) hours labor to replace the air injection system parts. To conclude, it appears to me that a customer has to 1. find out exactly what is wrong with a vehicle, 2. find out if there are specific technical service bulletins issued and understand what repairs are needed, 3. check to see that all the repairs were actually done, 4. research to find out if there are any Toyota customer support programs available or recalls required before showing up at Toyota of Bristol, and 5. not necessarily rely on the knowledge and abilities of the service and support staff to perform the research, diagnosis and repairs without prompting or checking behind them. Sincerely, More
by tvj
Employees Worked With
Christopher Guy, Teddy McQueen, Daniel "DK" Jones
July 19, 2017
Right dealership, right sales agent, right price Ron Walsh was courteous and professional in his interactions with us, checking to see if we had a prior communication with another sales agent; then d Ron Walsh was courteous and professional in his interactions with us, checking to see if we had a prior communication with another sales agent; then directing us to the Rav4 LE vehicles that we were interested in reviewing. He was able to quickly narrow down our requests without any unnecessary upselling or distraction. The vehicle was to our liking, he directed us on a driving tour to experience the ease the car took to hills, curves, and the interstate. Our negotiations were not pressured or difficult; he diligently found the best price available, matching what we would have found in another dealership. I had inquired about getting a valet key made and he was able to expedite that request through the service department. We are very pleased with Toyota of Bristol. More
by Philip ERnst
Employees Worked With
Ron Walsh
July 16, 2017
Very good people Good people, good prices, spent a lot of time trying to work out the best deal for me! I recommend this dealership to everyone! I couldn't be any happ Good people, good prices, spent a lot of time trying to work out the best deal for me! I recommend this dealership to everyone! I couldn't be any happier with my new truck! More
by Caleb russell
Employees Worked With
Amber Epperson, Doug Jackson, Aaron Hightower, Patrick Mannix
July 12, 2017
Great experience. The dealership is local to my location and the services there were wonderful. Couldn't ask for a better experience. I highly recommend visiting this d The dealership is local to my location and the services there were wonderful. Couldn't ask for a better experience. I highly recommend visiting this dealership and speaking with Jody Deskins. More
by chase123
Employees Worked With
Jody Deskins, Kayla Long, Glenda Plaster
July 11, 2017
New 2017 Toyota Limited 4-runner Went to Toyota Of Bristol after I had been to a dealership I have worked with great in the past an wasn't able to come to terms this time with them on Went to Toyota Of Bristol after I had been to a dealership I have worked with great in the past an wasn't able to come to terms this time with them on the type of car I was interested in. I had the recommendation an knowledge of others who had worked with Blake Bostic an he was very knowledgeable about the options an any question I had. When I buy a new or used car, I like to do the research an have the amount mine is worth an ones for sale in the area as well as the value of the car I'm buying. So I like to do deals based on real things people are buying an selling an Blake was wonderful to not make me feel as he was trying to sale me on things that aren't solid data an just got me the fair deal base on comparables. An was giving a very fair amount on my trade on my 2015 Jeep Sahara. More
by thooker
Employees Worked With
Teddy McQueen, Amber Epperson, Blake Bostic, Steven Mortensen
July 06, 2017
Painless day of getting a Toyota Had a great experience at Toyota Bristol. Excellent sales man Blake Bostic! Have always been a big Honda. Today has changed my mind. Love my Toyota! Had a great experience at Toyota Bristol. Excellent sales man Blake Bostic! Have always been a big Honda. Today has changed my mind. Love my Toyota! More
by Susan 2216
Employees Worked With
Amber Epperson, Blake Bostic, Aaron Hightower
July 05, 2017
RAV4 for Me In search for our new vehicle, we first went to the internet looking at local dealers inventory. Toyota of Bristol's website was very user friendly a In search for our new vehicle, we first went to the internet looking at local dealers inventory. Toyota of Bristol's website was very user friendly and up-to-date. From there we contacted Chris McConnell and he gave us the best deal along with great customer service. During the purchasing process, all the staff involved with Chris, Teddy McQueen, Glenda Plaster and Amber Epperson were all very professional, helpful and made it a great experience. More
by RAV4-4me
Employees Worked With
Chris McConnell, Teddy McQueen, Amber Epperson, Glenda Plaster
July 05, 2017
New Tacoma for us We were just looking at used Tacoma's, ended up purchasing a new 4-door Tacoma. Jody was our salesman and he is a knowledgeable salesman- as well a g We were just looking at used Tacoma's, ended up purchasing a new 4-door Tacoma. Jody was our salesman and he is a knowledgeable salesman- as well a great babysitter when it came time to sign papers. Steven was a patience fiance officer. More
by hikerfamily4
Employees Worked With
Steven Mortensen, Randy Rhea, Amber Epperson, Jody Deskins
