Toyota of Clermont - Service Center

it was fine when i went there to review some vehicle the other day thanks other day thanks More

Their service experience is pure tribulation. I had a 1pm appointment for an oil change, they called and moved it to 1:30, no problem. Got there at 1:30 and literally just stood there for 30 minu I had a 1pm appointment for an oil change, they called and moved it to 1:30, no problem. Got there at 1:30 and literally just stood there for 30 minutes while FIVE valet people wandered around and did nothing. I asked if I could leave my keys and go as my wife and kid were waiting and it was just an oil change. No, I have to talk to someone. Finally get out of there. Car isn't ready until 5:30 PM (!), which completely screwed up my and my wife's day. How does it take four hours to do an oil change? Their head of service or whoever runs the dealership has decided to overbook and/or understaff the service department, with no regard for how they adversely impact the lives of their customers. The waiting room was full of pissed off people when I left. The only explanation is greed. They need to learn to say no to walk-ins when they're that busy, or at least set expectations. More

Alex Reyes was amazing, patient, and really went through lengths to with me. Thank you for being so kind. Valentina was also amazing and super sweet! Samil and Samantha were amazing as well. Thank you every lengths to with me. Thank you for being so kind. Valentina was also amazing and super sweet! Samil and Samantha were amazing as well. Thank you everyone! More

Horrible experience at service center today. Waited 20+ minutes and still no service associate came to help me. Very disappointing. I suggest you go somewhere else! Waited 20+ minutes and still no service associate came to help me. Very disappointing. I suggest you go somewhere else! More

Como siempre todos los empleados muy amables y dispuestos en ayudarte, en especial Félix Ávila. Muy respetuoso, amable y siempre me explica cada procedimiento del vehículo.mil gracias. Continúen con su ardua en ayudarte, en especial Félix Ávila. Muy respetuoso, amable y siempre me explica cada procedimiento del vehículo.mil gracias. Continúen con su ardua labor. More

Brought my car for service here and Lukas helped me out. He was amazing and very professional. He was amazing and very professional. More

**GO ANYWHERE ELSE TO GET YOUR CAR SERVICE DONE I went in for the other half of my BOGO oil change by appointment. I asked if they could fill up my coolant and rotate my tires also and I’ll pay for those. in for the other half of my BOGO oil change by appointment. I asked if they could fill up my coolant and rotate my tires also and I’ll pay for those. 2.5 hours later I finally see my car. No one comes to contact me, so I approach another service representative and he was nice and helped me. He did comp the tire rotation because it took so long. I get home, the tire rotation clearly wasn’t done and my coolant wasn’t touched either. So, why did it take so long? I’m not even positive they did the oil change. Never going back again. They aren’t trustworthy to actually do the things they say they’re going to do. UPDATE 2/19/24. I take my car to a local mechanic, and shocker, my oil filter wasn’t tight so my car was leaking oil. Thanks for the top notch service Toyota. SMH. More

The service director Jack Machado is extremely unprofessional and should not have a job. Every time I go to the dealership he has an attitude, I was asking about a service that was not done and a unprofessional and should not have a job. Every time I go to the dealership he has an attitude, I was asking about a service that was not done and apparently you are not able to question what is done on your vehicle where he proceeded to tell me I did not pay for it part of my Toyota care package and he needed a code so he could get paid that is why it was put in the system as completed as he continued to talk down to me I called him an xxxxxxx which caused him to jump up from behind his desk and get into my face in an aggressive manner when I told him go ahead hit me he tried to say I was threatening him which was a joke I was calm and a little surprised I was able to keep myself from actually defending myself where I had every right to do so. I am still waiting to be contacted by the general manager s assistant who witnessed the entire thing More

I also will not be doing business with them ever again. Same story about the second key. I had to pay 225.00 for a backup key. Nice scam. Unfortunately I had to by another car as mine was totaled. I ha Same story about the second key. I had to pay 225.00 for a backup key. Nice scam. Unfortunately I had to by another car as mine was totaled. I have had good luck with Camry’s so I wanted another one. Shortly after driving back to Michigan, the brakes started making noise and the wipers turned on randomly. Still no resolution. Today I made an appointment for the free oil change that came with buying the car. I called at 9:30 scheduler told me they were not busy and to come on in. I arrived 5 minutes early and waited for an hour and forty minutes for an Oil change. Unreal. I seriously do not recommend this dealership. That is unfortunate because I believe Toyota makes a good automobile. More

It's a bad vibe. Went into the service I got a few calls about a product recall. I stood inline and wasn't greeted for like 4 minutes. Idk these people may be busy I Went into the service I got a few calls about a product recall. I stood inline and wasn't greeted for like 4 minutes. Idk these people may be busy I made eye contact with a few of them. When I walked up “what” . I asked my question and just left. It's a horrible non welcoming place. When I need to buy a car I would rather drive 50 miles to another dealer ship More