Toyota of Clovis

Toyota of Clovis responded

Thank you for your positive review. It is fantastic to know that our team could meet your expectations. Thank you for choosing Toyota of Clovis and we look forward to your next visit.

Lor_xiong06 responded

Thank you for all your help

Toyota of Clovis responded

Thank you for taking the time to leave a review for us at Toyota of Clovis. We're happy we could meet your expectations! Our team is available should you require any extra help.

Toyota of Clovis responded

Hello, We are happy that our team could help provide you with exactly what you were looking for. Thank you for choosing Toyota of Clovis and we hope that you are enjoying your purchase.

Toyota of Clovis responded

Hello, I would like to learn more about the feedback you have shared regarding additions, modifications, as well as the customer service from our Sales Team. We pride ourselves on the high-quality standards we maintain here at Toyota of Clovis and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me? Thank you, Chris Royston General Manager Toyota of Clovis (559) 294-3154 croyston@penskeautomotive.com

faroutruff responded

Chris; I'm 74 and have come into the dealership periodically, probably since the dealership opened. I did own a Tundra we just sold to my grandson. Before that I would visit the accessory department but as I remember it nothing much was there, a display of floor mats, cups, a rack of keys, are things I remember. For the Tundra I bought a bed liner, a floor mat, new trailer mirrors, an air suspension system, a new android radio, step rails, a brake controller, and other things from other vendors and on line. I bought nothing from your dealership. I remember visiting and people behind a counter too busy to answer questions, or not able to provide answers. About what I now forget. During this purchase I did email questions about the possibility of buying a camper shell through Toyota so that we could include that purchase in our financing. I didn’t expect a helpful answer, but I didn’t receive an answer at all, and I sent an inquiry I think, a couple of times. That is curious to me. Email is my primary way to communicate now. I kind of have finally accepted that using the phone is no longer a way to communicate with a business. You wait on hold or the person you need to talk to is not available was my experience. If I need an answer to a question I get in the car and go to the business. This is now the culture we live in. The few of my email questions were never answered because the sales person didn’t know the answer. How wide is the bed of the truck so I can shop for a camper shell? That was never answered and the other question was related to the roof rack which I saw on other trucks and liked. The sales person didn’t know the answer, not did the people in the service department. The Madera dealership did know and has it available at a lower cost than finally presented at Clovis. That is why I said the people working there don’t know their product. From the accessory department you would think a sales person would say, hey! go see our accessory department. We can be competitive if you plan to buy common accessories and maybe we can help you out! But I didn't work in your industry and just don't get it. Anyway, we are happy and I am especially happy my wife is happy with the Tacoma which I've thought for a long time is the best truck on the market. My Tundra was a hotrod and my grandson loves it. We eventually would like at least a hybrid. I can't afford an electric vehicle which was our first choice and I did drive one in Selma. The Tecoma was the second choice influenced by my experience riding with my cousin in the desert on many trips. I am really glad that it is white but mostly with the six foot bed. It's good to have a useful bed. We haven't figured out the many modern electronic additions yet. Thank you for your response and if you have further questions I'm happy to respond.

Toyota of Clovis responded

We thank you for sharing your wonderful review for our team here at Toyota of Clovis. We appreciate and value your business. We hope you love your new vehicle.

Toyota of Clovis responded

Hi Andy, thanks for the positive review! It's a team effort here every day, as we strive to provide our customers with the best service possible. Congratulations on your new vehicle, and should you ever have any questions, please don't hesitate to ask us at Toyota of Clovis.

Toyota of Clovis responded

Hi Xuan, We hope that you are enjoying your Toyota Venza and it pleases us that our team could meet your expectations. Thank you for choosing Toyota of Clovis and please let us know if we can be of any further assistance.

Toyota of Clovis responded

I will make sure to pass this review along. Thank you for taking the time to share your positive feedback and give us 5-stars here at Toyota of Clovis. Come back and visit us any time, our Sales Team will be glad to assist, as always!

Toyota of Clovis responded

Hello, We are happy to hear that Neng and our team could meet your needs. Enjoy your purchase and thank you for choosing Toyota of Clovis. We look forward to working together again.