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Toyota of Cool Springs

Franklin, TN

4.7
1,017 Reviews

1875 W McEwen Dr

Franklin, TN

37067

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1,017 Reviews of Toyota of Cool Springs

December 14, 2025

Great teamwork. Al is the best!!!!! Service is great also if you have plenty of money for regular maintenance More

by shinemoon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
Dec 19, 2025 -

Toyota of Cool Springs responded

Shinemoon, thank you for your review. Your satisfaction is our top priority and your feedback allows us to make improvements. Please contact us at (615) 656-5240 to share more details about your visit so we can make things right.

December 10, 2025

Alan took great care of us and we are very appreciative - looking forward to enjoying the new Highlander More

by terryrhowell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer in service dept - he is great!, Alan Richardson
November 29, 2025

I would recommend to my friends and families to purchase Toyota because of good vehicles and the service is excellent. More

by aaronthanasack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson, Jason Han
Dec 01, 2025 -

Toyota of Cool Springs responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

November 22, 2025

Very friendly modern operation. Just knocked off one star for the hard sale on extended warranty. I’ll More

by thpatten1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
Nov 24, 2025 -

Toyota of Cool Springs responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2025

The dealership is very conveniently located for me and seems to be clean with a large waiting area while your car is being serviced. I haven't had to use that yet but I know it will be a comfortable wait More

by cinjen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford, Alan Richardson
Nov 21, 2025 -

Toyota of Cool Springs responded

Cinjen, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 20, 2025

The dealership is clean, spacious, and has a lot of inventory to see. It is in a convenient location of the interstate and the sales representatives are welcoming. More

by finafrenzy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
Nov 21, 2025 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out if there's anything additional we can do for you.

November 16, 2025

Alan Richarson really deserves the title "Superman"! He is attentive to the individuals that he works with before during and after they work with him. He is thoughtful, remembers each individual and tai More

by vocpsych
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
Nov 17, 2025 -

Toyota of Cool Springs responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Toyota of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

November 15, 2025

Alan was extremely easy to work with. Never put any pressure on and gave me different options to make the buying process incredibly smooth. More

by Tcawley1315
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jason, Alan Richardson
Nov 17, 2025 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Until the next time we meet, take care!

November 14, 2025

Jim is all about taking care of you from first contact. He's straight to the point, no games, and listens to his customers. I highly recommend you request Jim when you buy from Cool Springs. I drove 3 hour More

by jpstevens643
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Gile, Trey Wade
Nov 17, 2025 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2025

Toyota Cool Springs continues to go above and beyond with client experiences. I can always count on the team to help me find the right vehicle and providing great service during routine maintenance. Jim sold More

by LS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford, Jim Gile
Oct 27, 2025 -

Toyota of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Toyota of Cool Springs to have earned it. Please don't hesitate to reach out if there's anything additional we can do for you.

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