Toyota of Cool Springs

Super Service Lino Rivera listened to my concerns and acted upon them. My car needed a 60,000 mile servicing. I was in and out with a clean car and great summary of Lino Rivera listened to my concerns and acted upon them. My car needed a 60,000 mile servicing. I was in and out with a clean car and great summary of service in less than an hour. Lino, thank you for understanding and responding in such an unexpected way. More

Jeff Williams is great, and I would return because of him! From the beginning through the end, Jeff was friendly, efficient, a good listener, real, and made our experience great. He helped us through the enti From the beginning through the end, Jeff was friendly, efficient, a good listener, real, and made our experience great. He helped us through the entire process. We would return without hesitation and ask for him by name. More

Rose W Jeff was very professional and knowledgeable regarding the RAV4 I purchased. His personality was contagious! He has contacted me several times to see Jeff was very professional and knowledgeable regarding the RAV4 I purchased. His personality was contagious! He has contacted me several times to see if I have questions at all about my purchase good or bad. Best experience Buying a vehicle I’ve ever had. More

Love my Highlander Buying a new car is my least favorite thing to do. This time it was a different experience. After visiting three other dealerships I stopped at Toyo Buying a new car is my least favorite thing to do. This time it was a different experience. After visiting three other dealerships I stopped at Toyota of Cool Springs. The salesman, Jeff Williams was so very friendly and knowledgeable. I originally looked at a low mileage 3 year old Highlander. However, Jeff made it possible for me to purchase a new vehicle for about $2,000 more. I would recommend him to anyone looking for a Toyota More

Toyota of Cool Springs makes it easy I run a software business and I don’t have time for much else. This is the second car I’ve leased through Toyota of Cool Springs. I just told Jeff wha I run a software business and I don’t have time for much else. This is the second car I’ve leased through Toyota of Cool Springs. I just told Jeff what I wanted, when I wanted it, and asked him not to waste my time. I just want a fair deal. I understand that the dealership needs to make a profit and I also know there is a fair margin. Jeff made it easy to just cut through the nonsense and get a deal done on a vehicle that I thoroughly enjoy driving. More

Out of this world service for out of town buyer! I had been searching online for just the right deal. After finding it, Jeff took care of me by phone, and helped me in person a few days later. No hig I had been searching online for just the right deal. After finding it, Jeff took care of me by phone, and helped me in person a few days later. No high pressure or gimmicky sales tactics, just good ol customer service. I’m a repeat customer to this dealership, and would happily recommend Jeff personally. More

I keep my Toyota because I trust my Service Advisor, Darryl I came to Coolsprings Toyota when I first moved to Franklin because it was the local Toyota service center. But I have been at Coolsprings Toyota sin I came to Coolsprings Toyota when I first moved to Franklin because it was the local Toyota service center. But I have been at Coolsprings Toyota since 2012 because I met service advisor Darrell Carruthers and I felt like I met someone who I could trust and he has always recommend the best for me in my vehicle situation. More

Friendly staff, but pretty unorganized The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replaceme The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replacement had already been ordered and was being shipped in as they were currently out of stock. It didn’t bother me until 3 weeks later when I came back to get my plate and registration, I stopped by the service counter to ask about the hubcap and explain the situarion. They told me that was the first they were hearing about the hubcap, and that they weren’t sure why I was told one was on the way because they always have them in stock, and in fact had them in stock while I was there, but wouldn’t give me one without paying for it. So the parts counter essentially told me my salesman lied to me, then wouldn’t take any action to remedy the situation except for me purchasing it myself. Unprofessional in my opinion. More

Perfect match Jeff is very easy to work with and tries hard to find the right car. I wanted a specific Camry Hybrid that wasn't at the dealership. Jeff looked up Jeff is very easy to work with and tries hard to find the right car. I wanted a specific Camry Hybrid that wasn't at the dealership. Jeff looked up several possibilities at other dealers and showed me my options. I picked up the car at the Cool Springs Dealership 4 days later because it was in West Virginia! There was no pressure and I got a great deal. I highly recommend Jeff. If you go there, ask for him and tell them Dixie sent you! More

Friendly and professional Before I even walked in the door I felt welcomed. Everyone at Toyota of Cool Springs was very helpful and friendly especially Jeffery Williams. He let Before I even walked in the door I felt welcomed. Everyone at Toyota of Cool Springs was very helpful and friendly especially Jeffery Williams. He let me pick and choose what I wanted to look at with only advice and recommendations. Never did I feel like I was pressured or swayed into looking into certain vehicles. He was very professional and down to earth with me. I would recommend Jeffery Williams to anyone that wants a pleasant experience while looking at vehicles. I look forward to coming back and seeing Jeffery Williams when I need my next car. More