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162 Reviews of Toyota of Cool Springs - Service Center
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June 13, 2018
FIRST IMPRESSION I recently moved to the area from CA and yesterday was my first experience with Toyota of Cool Springs . Chris Wilson was my service advisor and took I recently moved to the area from CA and yesterday was my first experience with Toyota of Cool Springs . Chris Wilson was my service advisor and took care of me as if I'd been a long time customer and explained what he would do and then did what he said he would do! Chris exemplified the service standards that truly make a difference. Chris was accessible throughout the service period and handle my needs and service experience beyond my exceptions. I would highly recommend Chris and will certainly refer others to him. I had been a customer of a CA dealership for 20+ years so I was a bit concerned with having to start new relationships! No worries here at Toyota of Cool Springs. More
by coolsprings1
Employees Worked With
Chris Wilson
June 04, 2018
Goes Above and Beyond.. Darryl Caruthers is the service advisor that has helped me since our old service advisor at another dealership left! Thought we would try TCS and we h Darryl Caruthers is the service advisor that has helped me since our old service advisor at another dealership left! Thought we would try TCS and we have been pleasantly surprised! We highly recommend Darryl ! More
by Unkiewood
Employees Worked With
Darryl Caruthers
June 03, 2018
Excellent! I always bring my car to get serviced here because I know I will be treated well. John K is very pleasant and cares about his customers. I always bring my car to get serviced here because I know I will be treated well. John K is very pleasant and cares about his customers. More
by Susanneb
Employees Worked With
John Kuykendall
May 08, 2018
Reason for always choosing Toyota of Cool Springs I live in Murfreesboro but drive 30 minutes to Cool Springs bc my experience in buying my car there and the ongoing courteous and informative service I live in Murfreesboro but drive 30 minutes to Cool Springs bc my experience in buying my car there and the ongoing courteous and informative service I get there is always exceptional. I trust what the service reps tell me which is a huge relief. More
by DebbieB
Employees Worked With
Steve Burke , Chris Wilson
May 06, 2018
Service was fabulous. Took my Highlander in for it’s first oil change/service. I was in and out on a Saturday morning in under an hour. Fast, courteous service! Took my Highlander in for it’s first oil change/service. I was in and out on a Saturday morning in under an hour. Fast, courteous service! More
by jdfulkerson
Employees Worked With
Donna Klepper
April 27, 2018
Amazing customer service John was prompt in greeting me as I pulled into the dealer. He had my vehicles information and my oil change paperwork started before I even got in to John was prompt in greeting me as I pulled into the dealer. He had my vehicles information and my oil change paperwork started before I even got in to where his desk is located. We discussed the services my vehicle needed due to the miles and the way I use my vehicle. They had my service done in record time and I even paid from my phone when I was ready to leave. Thank you John and Everyone at Toyota of Cool Spring for another great experience. More
by 16tundra
Employees Worked With
Steve Burke , John Kuykendall , Donna Klepper, Jim Kreger
April 24, 2018
ohn was excellent! I couldn’t be happier! John made the whole process smooth and understandable. Good communication and explained everything well. I’m pleased with our I couldn’t be happier! John made the whole process smooth and understandable. Good communication and explained everything well. I’m pleased with our service. Thanks John! More
by Tracy
Employees Worked With
John Kuykendall
April 20, 2018
Excellent service Just went in for my 10K oil change and check up. The service was prompt, the waiting area is very comfortable, and all the personnel are always so pro Just went in for my 10K oil change and check up. The service was prompt, the waiting area is very comfortable, and all the personnel are always so professional. Plus my car is clean and shiny! Thanks Cool Springs! More
by Tylerca
Employees Worked With
We purchased our last 2 vehicles from Jonathan Ward. We would highly recommend him to anyone!, Darryl Caruthers
April 14, 2018
Super Service Lino Rivera listened to my concerns and acted upon them. My car needed a 60,000 mile servicing. I was in and out with a clean car and great summary of Lino Rivera listened to my concerns and acted upon them. My car needed a 60,000 mile servicing. I was in and out with a clean car and great summary of service in less than an hour. Lino, thank you for understanding and responding in such an unexpected way. More
by Martha
Employees Worked With
Lino Rivera
April 14, 2018
Jim Kreger in Service Jim has taken care of me since I moved here from the Kansas City, Mo area a little over 2 years ago. He has always taken excellent care of me and my Jim has taken care of me since I moved here from the Kansas City, Mo area a little over 2 years ago. He has always taken excellent care of me and my 2008 Toyota Avalon. He is always very Pleasant and gets me in and out. I would recommend him to anyone who is looking to get their Toyota serviced. More
by kcjeff
Employees Worked With
Jim Kreger
