Toyota of Cool Springs - Service Center

Two days prior to needing service, I called and set up an appointment go take my daughter's Corolla to Toyota of Cool Springs. We had a 10:00 a.m. appointment for an oil change and to look at three tires th appointment go take my daughter's Corolla to Toyota of Cool Springs. We had a 10:00 a.m. appointment for an oil change and to look at three tires that kept going low. I was coming in from Alabama and picking her up at the dealer. She had the car there as scheduled and told Bill that she'd be back at 2:00. We got back at 2:30, 4.5 hours later and the car had not been touched! He said he was sorry, but there were people in the waiting area who had been there for 2.5 hours and their cars had not been seen. I DID have an appointment. The dealer KNEW the car was coming. I was not a happy camper, to say the least. Rather than have my daughter wait an hour or so and get caught up in terrible Friday afternoon Nashville traffic, we left. I've never had this happen at our Toyota dealer in Huntsville. We won't be using Toyota of Cool Springs again. More

On 14 December 2011 presented my 2005 Toyota Camry Solara for service including replacement of left front wheel bearing. Several days later started to hear sounds coming from left front wheel similar to the for service including replacement of left front wheel bearing. Several days later started to hear sounds coming from left front wheel similar to the sounds that caused my initial visit. Returned the car on 26 December 2011. This visit resulted in the wheel bearing being replaced again along with other parts including the left axle. Picked the car up on 27 December 2011. On 29 December 2011 had to have the car towed into the dealership due to LOUD screeching noise originating from the left front wheel. This time it was alleged that the brake pad was improperly installed and was scraping the rotor. My Christmas Holidays were ruined and the safety of me and my family was jeopardized repeatedly as the result of shoddy workmanship. More