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162 Reviews of Toyota of Cool Springs - Service Center
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May 12, 2022
Ray Ellison and everyone on staff was so helpful with making my service process as easy as possible. I am very appreciative of their time and attention to detail on all levels of service. Thank you Ray a making my service process as easy as possible. I am very appreciative of their time and attention to detail on all levels of service. Thank you Ray and the entire Toyota Cool Springs staff! More
by blairschoenwald
Employees Worked With
May 03, 2022
I’ve been servicing my FJ here since 2013 with no problems. The last 2 times the wait has been too long for regular service, 3 1/2 hours. When I drove off this time they had rotated my tires but didn problems. The last 2 times the wait has been too long for regular service, 3 1/2 hours. When I drove off this time they had rotated my tires but didn’t check their balance. I had to return immediately because my car was shimmying at 50 mph. Another Wait…….a couple of hours I feel is appropriate but 3 1/2 to sit around stinks. Then to have to return immediately! I’m going to a private garage from now on. More
by Disappointed
Employees Worked With
C J Allen gets a 4 star
April 26, 2022
Isaiah was very courteous. Told what had been done and what what would be needed on my nxt visit. I'll be back. Told what had been done and what what would be needed on my nxt visit. I'll be back. More
by johnrobert1
Employees Worked With
January 31, 2022
A complete train wreck of a service center. I've been in 8 times for check engine light and rough idle. 6 of those times, the check engine light came back on within 24 hours and 20 miles of leaving the dea 8 times for check engine light and rough idle. 6 of those times, the check engine light came back on within 24 hours and 20 miles of leaving the dealership. I did *everything* they recommended - Distributor cap & wires (why didn't you guys change the spark plugs - poor service). Valve job. Pressure sensors. $5,000 and 8 visits later, the latest was "Let's replace the complete exhaust system for $8500 and see if that fixes it". I'm sure it would. For $8500 you can put so many parts in it, maybe it will work. The service manager gives you a blank stare. The GM is a coward and won't meet with me. I just want it fixed right, and returned to me, not the "I turned a screw, looks like it worked, come and get it again!". Bunch of stupid xxxxxxx with tools. More
by matt55119
Employees Worked With
Brandon Jones
October 13, 2021
Been coming here for abt 14 years! Yay for Ray & Isaiah!🤗🤗Thanks to these guys!🚙 Isaiah!🤗🤗Thanks to these guys!🚙 More
by rebecca38228
February 05, 2021
This Dealership has always done right by me. I've brought my Tacoma in for service for over the past 5 yrs. Service has always been done right. my Tacoma in for service for over the past 5 yrs. Service has always been done right. More
by plsharkey
Employees Worked With
February 01, 2021
service was great and everything was explained in depth that needed to be done.. i have been coming here for almost 2 years and NEVER had any issues.. that needed to be done.. i have been coming here for almost 2 years and NEVER had any issues.. More
by mbugar67
Employees Worked With
Dupane Phavongsay
January 26, 2021
I purchased my Toyota from the Toyota of Cool Springs dealership and have had all maintenance for my vehicle performed by the dealership. I always have been satisfied by the service and my experience wi dealership and have had all maintenance for my vehicle performed by the dealership. I always have been satisfied by the service and my experience with the dealership has been uniformly positive. I will purchase my next vehicle from Toyota of Cool Springs. More
by CDtoyotacustomer
Employees Worked With
Donna Klepper
January 22, 2021
The dealership was prompt in servicing my car and did an exceptional job with my service. The service was fast than I expected so I was pleasantly surprised. exceptional job with my service. The service was fast than I expected so I was pleasantly surprised. More
by Chad and Pat
Employees Worked With
Tony Phenevongsa
January 21, 2021
I took my Rav4 in for routine maintenance (oil change and tire rotation) and to address the tire pressure light that had turned on. Service Representatives said that the pressure light had turned off and the tire rotation) and to address the tire pressure light that had turned on. Service Representatives said that the pressure light had turned off and there was no problem now. About 5 hours after I left, I had a completely flat tire. This particular tire is under warranty, so I would have just put the spare on and went to Big O Tires to get my replacement. When I tried to take the tire off, they had screwed the lug nuts so tight that I broke my lug nut wretch and stripped the lug nut (Not kidding). So, I had to tow my car back to Cool Springs and Uber home. The next day, they told me that the TPMS needed to be replaced, but I would have to pay for a new tire, which is not true. After all morning going back and forth, they said they would replace the tire pressure gauge and not the tire. So, unless you do you own research, this service department will say things are fixed that aren’t, make a simple problem a huge one, and then lie to you to get you to buy more stuff. More
by ctg
Employees Worked With
Donna
