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Toyota of Dallas

Dallas, TX

Overview
Reviews
Vehicles
4.5
1,289 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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2610 Forest Ln

Dallas, TX

75234

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Showing 1,289 reviews

May 09, 2026

Good work at an ultra premium price. The 3% credit card charge was offensive. It should be baked into the deal. Actions like this limit my use of the service department. Would not recomm More

by WADENICOLAS00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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May 18, 2026 -

Toyota of Dallas responded

Thank you for your feedback about your experience with our service department. We appreciate that you recognized the quality of work we provide. We understand your concerns about pricing transparency and the additional credit card processing fee. Your input about how these costs impact your decision to use our services is valuable to us. We strive to deliver exceptional automotive care while being mindful of how our pricing structure affects our customers' overall experience.

May 09, 2026

Great visit for my routine maintenance, Jacob C. was great to work with! Jacob was great and was very helpful. He explained the process with me and my options. I was satisfied with my visit. More

by livingjacob95
Recommend Dealer
Yes
Employees Worked With
Jacob
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May 18, 2026 -

Toyota of Dallas responded

Your review is appreciated! We're thrilled to hear about your positive experience during your routine maintenance visit. It sounds like you received excellent service and clear communication about your options throughout the process. Your satisfaction means everything to us, and we're grateful you took the time to share your experience. We look forward to continuing to provide you with the quality service you deserve for all your future automotive needs.

May 09, 2026

Inconsistent communication and hard to get in touch with. Received incorrect communication constantly. I would not come back to this location More

by SUCCESS1596
Recommend Dealer
No
Employees Worked With
Ivan
Print
May 18, 2026 -

Toyota of Dallas responded

Your concerns are noted, and we understand your frustration. Clear and reliable communication is essential to providing the service our customers deserve, and the situation you've described fell short of the level of service that we strive to provide. We take your feedback seriously. To discuss your experience further, please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address these concerns directly.

May 09, 2026

Excellent service on oil change etc but did not get the recall fixed but like the quick service that he provided with Lift More

by exactlyme
Recommend Dealer
Yes
Employees Worked With
Doug Nguyen
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May 18, 2026 -

Toyota of Dallas responded

We are happy to hear about your positive experience with our quick oil change service. Your satisfaction with the efficiency and quality of care you received means a great deal to us at Toyota of Dallas. We understand the importance of timely service, and we're pleased that our team was able to deliver that for you. While we weren't able to address the recall during this visit, we appreciate your understanding and look forward to helping you with all your vehicle service needs in the future.

May 08, 2026

I received excellent service. My advisor Dung Nguyen was able to address my issues quickly. More

by Yejb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dung Nguyen
Print
May 11, 2026 -

Toyota of Dallas responded

Thank you for your wonderful feedback! We are thrilled to hear that you experienced outstanding service during your visit. It's fantastic to know that your advisor was able to quickly resolve your concerns and provide the level of care you deserved. Your positive experience means everything to us, and we truly appreciate you taking the time to share your thoughts. We look forward to continuing to serve you with the same high standards in the future.

May 08, 2026

Israel and his team provided excellent service. The work was fast, efficient, high quality and timely. More

by RM
Recommend Dealer
Yes
Employees Worked With
Israel
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May 11, 2026 -

Toyota of Dallas responded

We are glad to hear about your wonderful experience with our service team. Your feedback about the fast and efficient work truly means a lot to us. We take pride in delivering high-quality service in a timely manner, and it's rewarding to know that these efforts made a positive difference for you. Thank you for taking the time to share your thoughts about your experience.

May 08, 2026

Accommodating John provided solutions & was empathetic & mist helpful He researched needed recalls & services. More

by Laurencealden
Recommend Dealer
Yes
Employees Worked With
John
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May 11, 2026 -

Toyota of Dallas responded

We are absolutely thrilled to hear about your wonderful experience with our team. It's heartwarming to know that you found our service accommodating and that we were able to provide the solutions you needed. We take great pride in our team's ability to show understanding and offer helpful support to every customer. Your recognition of the thorough research conducted for your recalls and services truly means a lot to us. At Toyota of Dallas, we're committed to ensuring every visit exceeds your expectations, and your feedback confirms we're on the right path.

May 08, 2026

Always very helpful and friendly. Always get good service no matter what my car is getting done. I would buy another Toyota if I could. More

by araceli_aa2003
Recommend Dealer
Yes
Employees Worked With
Jon
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May 11, 2026 -

Toyota of Dallas responded

We are utterly delighted to hear about your consistently positive experiences with our team. Your feedback about receiving helpful and friendly service regardless of the type of work being done on your vehicle means so much to us. We understand how important reliable service is, and knowing that we have earned your trust to the point where you would consider another Toyota purchase truly makes our day. Thank you for taking the time to share your experience with us.

May 08, 2026

Everybody are so professional, have a good actitud for service. Explain everything clearly, on time More

by CLAUDIO.ANDRADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zahid
Print
May 11, 2026 -

Toyota of Dallas responded

We are absolutely thrilled to hear about your positive experience with our team. Your feedback about our professional approach and commitment to excellent service truly means the world to us. We take pride in ensuring our customers feel valued and well-informed throughout their visit, so knowing that we explained everything clearly and maintained punctual service reflects the high standards we strive to uphold every day. Your recognition of our team's positive attitude motivates us to continue delivering exceptional experiences for every customer who walks through our doors.

May 08, 2026

Luis was there a professional, explained the suggested repairs and kept me informed as the truck went through the process. He is definitely a keeper! More

by sam4justin
Recommend Dealer
Yes
Employees Worked With
Luis was great!!
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May 11, 2026 -

Toyota of Dallas responded

We are thrilled to hear about your positive experience with our service team. Having a professional who takes the time to clearly explain suggested repairs and keeps you updated throughout the process makes all the difference. Your recognition of excellent communication and professionalism means so much to us at Toyota of Dallas. We appreciate you sharing your experience and look forward to continuing to provide you with the quality service you deserve.

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