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Toyota of Dallas
Dallas, TX
969 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
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Showing 969 reviews
October 19, 2025
Excellent first-service experience for my 2025 Camry at Toyota of Dallas! The staff was professional, courteous, and efficient. My advisor Chris explained everything clearly, and the service was completed Toyota of Dallas! The staff was professional, courteous, and efficient. My advisor Chris explained everything clearly, and the service was completed on time. The lounge was clean and comfortable, and my car was returned on time. Great start at Toyota at Dallas. More
by Toyota2025CamrySidd
Employees Worked With
Chris
October 06, 2025
I recently had a intermittent starting problem with my Tacoma took to dealership close to my house they put very little effort into fixing the problem. Took it to Toyota of Dallas Russell Firth and Gary D Tacoma took to dealership close to my house they put very little effort into fixing the problem. Took it to Toyota of Dallas Russell Firth and Gary Davidson stuck with it until the problem was resolved. Thank you Great service More
by D.
Employees Worked With
Russell Firth
October 03, 2025
I am writing this review to express my deep frustration and disappointment with the way I was treated at Toyota Dallas. What I experienced was not only unprofessional but also a complete disregard for basi and disappointment with the way I was treated at Toyota Dallas. What I experienced was not only unprofessional but also a complete disregard for basic customer rights and transparency. During my visit, I was never shown the price of the vehicle I was interested in. There was no discussion of financing terms, no breakdown of costs, and no opportunity to review or approve any numbers. Instead, without my knowledge or consent, the dealership ran a credit check, a serious action that should never be taken lightly or without explicit authorization. At no point was I asked to sign any application or given any form to review. There was no verbal request for permission, no explanation of what was being done, and no acknowledgment of the impact this could have on my credit profile. This kind of behavior is not only unethical, it’s unacceptable. I came in expecting a transparent and respectful buying process. Instead, I left feeling blindsided and violated. Running a credit inquiry without consent is a breach of trust, and failing to disclose pricing information only adds to the sense of manipulation. Toyota Dallas needs to take a hard look at its internal practices and retrain its staff on the importance of consent, transparency, and customer respect. I would strongly caution others to be vigilant when dealing with this dealership. More
by shahzad sorathia
Employees Worked With
N/A
September 25, 2025
The used car salesman could not convince me in a purchase of a vehicle. The Service department advisor Brian Tulla was great at keeping up to date. There was one manager/advisor that was kinda patronizing. A of a vehicle. The Service department advisor Brian Tulla was great at keeping up to date. There was one manager/advisor that was kinda patronizing. Also Gary, another advisor, was excellent and honest. More
by fgonzo50
Employees Worked With
Brian, Gary
September 20, 2025
The service department specifically Zahid is amazing and the best service department I’ve ever encountered. And if I could just rate the service department it’d be 5 stars. The sales department is the worst the best service department I’ve ever encountered. And if I could just rate the service department it’d be 5 stars. The sales department is the worst I’ve ever experienced. From a terrible first buying experience to non responsive/don’t care sales reps even after putting down a deposit for a car. Service is amazing here; sales isn’t. More
by Chase
Employees Worked With
Zahid
September 14, 2025
The customer service was amazing! Desirae Thompson made me feel welcomed and handled all of my needs . I was in and out in no time . Desirae Thompson made me feel welcomed and handled all of my needs . I was in and out in no time . More
by Pcassana
Employees Worked With
Desirae Thompson
September 11, 2025
Zahid is awesome. There's a push for unnecessary services but understandable due to economy. I left a note to check rattling, but it was not checked as another appoint There's a push for unnecessary services but understandable due to economy. I left a note to check rattling, but it was not checked as another appointment was necessary according to service. More
by joeldsan7
Employees Worked With
zahid
