Toyota of Dallas

This place is a shady, unethical, and greedy dealership. Just a bunch of salespeople who do not care about you and want to flip a profit. I began signing paperwork for a trade-in for a new Corolla. After ge Just a bunch of salespeople who do not care about you and want to flip a profit. I began signing paperwork for a trade-in for a new Corolla. After getting a bit of some cold feet and unsure if I wanted to go through with the deal, I said I'd like to back out, take a few days to think about it, and possibly come back to purchase the car. It was a huge decision, I was forking up cash upfront, and I was nervous and needed to think it through. NOPE. Mr. Zoubi spoke to me and adamantly told me he now owned my former car and I was legally bound to the Corolla. I asked why we couldn't just shred the paperwork, act like it never happened, and I could go home with my car. He never gave a reason why I couldn't do that, but just said that I was bound to the decision and couldn't leave with my car. I walked away an angry customer that day. Sure, legally Mr. Zoubi was correct, but it was an unethical and slimy thing to do. He did not care about customer satisfaction, he just wanted to make a quick buck when he could've just given me my car back. Well you know what? You lost a potential returning customer. I will never buy another Toyota again after this. On top of that, I will be telling everyone never to shop here. A few of my friends have already said they'll never come here based on my experience. I have also contacted the corporate office and am trying to get this resolved. I want my car and my money back. Even the corporate office agreed with me that what they did was messed up! Toyota itself doesn't agree with Mr. Zoubi's decision! You might have made a quick buck today, but you lost potential future customers, Toyota of Dallas! You are a bunch of greedy salespeople with no integrity or principle! You should've just given me my car back instead of trying to screw me over so you can make your change! Now you will lose a ton of future potential business because of me, I can guarantee it! Think about it you guys! You screw me over so you can make a few thousand dollars, but in the longterm you've now lost tens of thousands of dollars from many people in Dallas who will never step foot in your dealership! And on top of this, people will read this review and know what you did! Listen to the bad reviews, and realize that you are horrible with customer service! What's even more pathetic is all these managers who claim to be "devoutly religious" but then won't even give a twenty-five year old college student his car back when he was feeling a little nervous about a huge purchase! Disgusting! More

They lied about financial options said would not have to pay for 60 days the financing company claims its a lie will need to pay in 35 days pay for 60 days the financing company claims its a lie will need to pay in 35 days More