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Toyota of Dallas
Dallas, TX
935 Reviews
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July 22, 2021
I purchased a 2020 4Runner with ~9k miles on it 3/31/2021. Always wanted one so I got one. This one was basically new so i jumped on it. Fast forward to a couple weeks ago and roughly 5k miles late 3/31/2021. Always wanted one so I got one. This one was basically new so i jumped on it. Fast forward to a couple weeks ago and roughly 5k miles later. I go to another Toyota dealer to get oil changed(I live closer to Cowboy Toyota) and we find that the rear tires are completely bald on the inside(looked new from outside). My first thought was the tires were Like new when I purchased the vehicle, so I’m not sure what happened. Come to find out the alignment was really badly off, so I called Toyota Dallas and they agreed to replace both rear tires at no cost. I take it back to cowboy to get an alignment done because now I don’t trust Toyota of Dallas and they find that the reason the rear tires were bald is because the axle is bent. I called Toyota of Dallas and Cody, who says he’s the GM, says you signed the Carfax so it’s not my problem. Carfax shows a minor incident resulting in cosmetic damage, nothing serious or something that can result in serious damage- or at least that’s what the sales guy led me to believe. Plus all the maintenance records are through Toyota of Dallas and everything seemed legitimate. So here I am with a $2,000 repair job that I’m forced to pay. Bottom line- highly unethical and dishonest. It’s no wonder they agreed to replace the rear tires- knowing something like this was wrong. All it took for Cowboy Toyota to see the bent rear axle was an oil change. Toyota of Dallas‘s service department didn’t catch anything during their “World Class Inspection” while preparing the vehicle to be sold. A JOKE!!! The alignment never could have been right before the sale and they chose to either withhold or ignore this information and sell it damaged without mentioning it to the buyer(me). All in all- shocking that this happened. Even the service guy at Cowboy was shocked. Integrity is important to most people, but apparently not to everyone as demonstrated here by Toyota of Dallas. More
by jaktod
Employees Worked With
Cody
July 20, 2021
Smooth transition! Great customer service! Went in with my Navy Federal pre approval and it was a slam dunk from start to finish! I’m happy! my Navy Federal pre approval and it was a slam dunk from start to finish! I’m happy! More
by coachreggie41
Employees Worked With
Ricardo Guajardo
July 18, 2021
I bought 2021 Toyota Sienna xle from Toyota Of Dallas. Ricardo Guajardo is the best sale representative and I will always recommend him for anyone in need of cars in future. Great job and thank you for g Ricardo Guajardo is the best sale representative and I will always recommend him for anyone in need of cars in future. Great job and thank you for giving me the best deal. More
by Rahim.merchant
Employees Worked With
Ricardo Guajardo
July 17, 2021
Our salesperson Em worked with me over a period of a out three weeks until I found what I wanted, Em was so polite a d helpful If u know a tone looking to buy a Toyota, I'm definitely sending them to Em. B three weeks until I found what I wanted, Em was so polite a d helpful If u know a tone looking to buy a Toyota, I'm definitely sending them to Em. Best car buying experience I've ever had! More
by JSandoval
Employees Worked With
EM OUR Salesperson.
July 15, 2021
Excellent customer service, friendly, and sales process was fast. There was no pressure to sell and took his time to answer all the questions that we had. was fast. There was no pressure to sell and took his time to answer all the questions that we had. More
by Leilani
Employees Worked With
Manuel
July 14, 2021
I had the most amazing experience from the salesman, Hardy and Alex, to the finance person. Everyone was extremely helpful! I will purchase again from this dealership. Hardy and Alex, to the finance person. Everyone was extremely helpful! I will purchase again from this dealership. More
by Cinnamon.archibald
Employees Worked With
Hardy Tadlock
June 18, 2021
Almost believed D&M leasing when they told me I was being screwed. Fortunately Scott Bolin proved them wrong. I'll never doubt him again, excellent service and an even better price. I got more car and a lowe screwed. Fortunately Scott Bolin proved them wrong. I'll never doubt him again, excellent service and an even better price. I got more car and a lower payment than the other guys. More
by Pikapp370
Employees Worked With
Scott Bolin
