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Toyota of Dallas

Dallas, TX

Overview
Reviews
Vehicles
4.5
1,261 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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2610 Forest Ln

Dallas, TX

75234

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Showing 1,261 reviews

May 24, 2026

Excellent service, always welcoming and ready to answer any questions, sweet and soft, felt good More

by korrapativishnu999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo, Luis
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May 29, 2026 -

Toyota of Dallas responded

It's incredibly rewarding to know that you felt comfortable and well-cared for during your visit. We strive to create an authentic and professional environment where every customer feels valued, and your feedback confirms that we're achieving that goal. Thank you for taking the time to share your positive experience.

May 24, 2026

Best service department. They will take care of vehicle very good. I highly recommend Toyota of Dallas service department. More

by FBRAVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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May 29, 2026 -

Toyota of Dallas responded

It's wonderful to know that you felt confident in the quality of service you received. We take great pride in maintaining the highest standards for vehicle care, and your feedback reinforces our commitment to delivering reliable, trustworthy service that keeps our customers coming back.

May 23, 2026

I had a good experience working with Luis for the first time. Will come back to this location. More

by Estusager
Recommend Dealer
Yes
Employees Worked With
Luis
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May 29, 2026 -

Toyota of Dallas responded

We truly appreciate your trust in choosing us and look forward to serving you again in the future. Your feedback means a great deal to us and helps us continue providing exceptional service to all our customers.

May 22, 2026

Very honest and straightforward He was very honest and straightforward with pricing and labor He was very honest and straightforward with pricing and labor I would recommend him. More

by DOBOB52
Recommend Dealer
Yes
Employees Worked With
Dung Nguyen
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May 29, 2026 -

Toyota of Dallas responded

Thank you for your review! We truly appreciate your feedback about our honest and straightforward approach to pricing and labor. Your recommendation means the world to us, and we're grateful for the trust you've placed in our team.

May 21, 2026

Checking was smooth and quick, work was explained thoroughly. Done on time. Arrival and check in was quick and easy. Luis explained the work to be done thoroughly. Work was completed on time. More

by Ltomas
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
May 29, 2026 -

Toyota of Dallas responded

Thank you for your positive feedback! We're delighted that your check-in was smooth and quick, and that Luis thoroughly explained the work. We appreciate you taking the time to share your experience with us at Toyota of Dallas.

May 19, 2026

Punctuality can be improved. I was made to wait after arriving in time for appointment More

by RAYRICKSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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May 27, 2026 -

Toyota of Dallas responded

We appreciate your feedback and understand how important timely service is when arriving for a scheduled appointment. Our team works hard to keep visits running as efficiently as possible, and your comments help us identify areas where we can improve the overall experience. We value the opportunity to better serve you in the future. Please contact our Customer Relations Manager, Vianney Pedroza, at Vianney@toyotaofdallas.com so we can follow up with you directly.

May 18, 2026

Part needed to ordered and had to pay, did this on a Friday. Apparently service advisor was off and I tried calling several times and no one returned my call until Wednesday. Not happy with the lack o More

by MELCARELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Last name cordell
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May 27, 2026 -

Toyota of Dallas responded

Thank you for sharing your experience with us. We understand how important timely communication and follow-up are during the service process, and we regret that your recent interaction did not meet those expectations. Our team remains committed to providing attentive support and improving the overall customer experience. Please contact our Customer Relations Manager, Vianney Pedroza, at Vianney@toyotaofdallas.com so we can assist you further.

May 18, 2026

Great service, Joe in service department helped me with all my questions with great communication along the way More

by khe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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May 27, 2026 -

Toyota of Dallas responded

We're glad to hear about your wonderful experience with our service team! Your feedback about the excellent communication and helpful assistance truly means a lot to us. Thank you for choosing Toyota of Dallas and for sharing your positive experience.

May 18, 2026

I waited so long and this time I wasn't getting updates of the service through your website as the previous maintenance I did. No video of the work done was shared this time. I always get a shop and dispos More

by humberto
Recommend Dealer
No
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May 18, 2026 -

Toyota of Dallas responded

We appreciate you taking the time to provide detailed feedback regarding your recent service experience. Consistency in communication, transparency in service-related charges, and careful attention to vehicle condition are all important parts of the customer experience our team strives to provide. Feedback regarding service updates, billing clarity, and vehicle-related concerns is taken seriously as we continue working to improve our processes. We would value the opportunity to better understand the details of your visit and discuss your concerns further, so please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com.

May 17, 2026

Quick, friendly and always there to take care of all my needs. Greg was great at explaining everything that I needed. I would definitely recommend and will be back! More

by sabrina10
Recommend Dealer
Yes
Employees Worked With
Greg
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May 18, 2026 -

Toyota of Dallas responded

We are absolutely thrilled to hear about your wonderful experience with us. Your feedback about receiving quick and friendly service really means so much to our team. We're delighted that Greg provided clear explanations for everything you needed and made your visit so positive. Thank you for recommending Toyota of Dallas - we truly appreciate your trust in us and look forward to serving you again in the future.

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