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Toyota of Dallas
Dallas, TX
931 Reviews
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Showing 931 reviews
August 02, 2018
Bait and switch and predatory financing practice Honestly, I don't know.It's a bait and switch, and predatory financing dealership of Mr. Warren Buffet! Has to fool lots Honestly, I don't know.It's a bait and switch, and predatory financing dealership of Mr. Warren Buffet! Has to fool lots of people to make that extra Billion, though! I was promised 30 months of care maintenance which all of Toyota and Mr. Buffets stores advertise as free service, yet I was charged $438 for that. The online web portal showed that I only will receive 24 months of that service. This cost was supposed to be "zero"! (Falls advert!) I was sold a $2215 worth of extended warranty, which we couldn't refuse! Because finance manager said they have to make all the extra, I presume because of my challenged credit! Financed manager said he was throwing in Zaktek service, as if it was a free gift to us, but no, he charged us $1264 for twice a year Zaktek service (Zaktek Ultimate and Zaktek interior both separately)! Snicked in gap insurance without explanation for $847. Car was very poorly detailed! At 18% interest on top of all that (totaling a cost of $60,000 for a vehicle that costs barely $30,000)! Can any one tell me if this is not totally unregulated predatory financing practice then what is)! From the past experiences, it is different among dealerships, depending the finance managers greed for yield premiums and commissions from unnecessary services that could have been a savings for a disabled person on social security disability! Thank you Mr. Warren Buffet. I know this e-mail will be destroyed before anybody of authority, let alone you, Mr. Buffet! These type of predatory financing practice on low income, some times even disabled person like me times millions more will most definitely make you your next billion! Thank you for listening, whoever you are! May God bless you! (By the way, my electric scooter fit nicely in the back of the Highlander! Thank you!) Sincerely, Shahnaz More
by Shahnaz
Employees Worked With
Harrold Hunter
July 27, 2018
Excellent Experience I ever had Derek Oh was so informative and friendly. I was so comfortable working with him on that day. I seriously recommend him if you ever want to buy or leas Derek Oh was so informative and friendly. I was so comfortable working with him on that day. I seriously recommend him if you ever want to buy or lease a Toyota brand in the future because he will help you get honest, reasonable, and the best deal for you. More
by Sunny
Employees Worked With
Derek Oh
July 24, 2018
Quick and smooth experience This is my 3rd time getting a car from Toyota of Dallas and the reason I keep coming back is because they have unmatched customer experience. Everyone This is my 3rd time getting a car from Toyota of Dallas and the reason I keep coming back is because they have unmatched customer experience. Everyone I've met here has been professional in every sense of the word and they're always willing to work with me and any needs I have. I knew exactly which car I was looking for and after a few emails I decided to go an have a look. By the time I got there the car was ready and waiting for me to take on a test drive. Everything was perfect and they made the process very easy to get in and out. More
by bryanwayb
Employees Worked With
Scott Bolin,Michael Torres
June 30, 2018
Great Had little hard time to nigotiate but finaly got good price. Thanks to Matthew! Delevery was pretty quick as promised by Matthew. Thanks to Matthew Had little hard time to nigotiate but finaly got good price. Thanks to Matthew! Delevery was pretty quick as promised by Matthew. Thanks to Matthew and Sayed! More
by Prasmkul
Employees Worked With
Matthew
June 23, 2018
very dishonest Did not keep promise about leasing price. Be sure to get everything in writing before signing any documents BECAUSE THEY FORGET WHAT THEY PROMISE. ALS Did not keep promise about leasing price. Be sure to get everything in writing before signing any documents BECAUSE THEY FORGET WHAT THEY PROMISE. ALSO TOYOTA OF DALLAS COLLISON CENTER TRIED TO CHARGE ME MORE THAN THE ESTIMATED PRICE FOR REPAIR. I WILL NEVER BUY OR LEASE A CAR FROM TOYOTA OF DALLAS AGAIN-THEY DO NOT KEEP THERE WORD AND THEN WILL NOT CORRECT THE PROBLEM. BE VERY CAREFUL OF THIS PLACE. More
by CUSTOMER
Employees Worked With
cody freeman, ben okpara, culus williams
June 19, 2018
Sloppy Work April 10, 2018 I came in for the 5,000 mile service on my RAV4. I had an appointment. I was there for over two hours, in the noisy TV area, waiting April 10, 2018 I came in for the 5,000 mile service on my RAV4. I had an appointment. I was there for over two hours, in the noisy TV area, waiting for my car. Then I waited on the paperwork. Once I got in my car, I had to wait seven minutes for other cars to be moved so I could drive off. When I got home, I found that all four of the valve caps were barely screwed on. Then I checked the tightness of the lug nuts since the tires had been rotated. Two of them were not torqued sufficiently. I never did get an invitation from the dealer to leave a review, so I am doing it here. More
by johng33
Employees Worked With
Paperwork states Joseph Delapa
June 17, 2018
They are there to help! After some discouraging experiences with other dealerships, I was called by them and I was told they could help. The person who helped me was Martin a After some discouraging experiences with other dealerships, I was called by them and I was told they could help. The person who helped me was Martin and he helped me through the entire process. He was genuine, professional, and most importantly, helpful. He helped me get my car without obstacles even though I have bad credit. After everything, I have a car to get to work, for my family and for a reasonable price. Can't say enough good things about Martin as he was truly a helpful person. Thank you More
by Izzyr13
Employees Worked With
Martin Juarez, Michael Ramirez
June 15, 2018
Highly Recommend My experience at Toyota of Dallas was exceptional. I found the car I wanted online and completed the application process. I received a call from Derri My experience at Toyota of Dallas was exceptional. I found the car I wanted online and completed the application process. I received a call from Derrick Mormon and made an appointment to meet later that day. Upon my arrival, Derrick greeted me, got the car I looked at and let me test drive it. I fell in love. Derrick pulled my application and made the whole negotiation process painless. We reach a deal in a fair amount of time and I walked away with my 2018 Avalon. I would highly recommend Derrick Mormon and Toyota of Dallas for your next car purchase/lease. The whole experience from beginning to end was a 10. Thank you Derrick for all your help!! Best regards, Jody More
by Jody
Employees Worked With
Derrick Mormon
June 12, 2018
Great experience Went in to purchase new Toyota Sienna. I knew what was available from on line search. Was able to get I and out quick and easy. I was on a time lin Went in to purchase new Toyota Sienna. I knew what was available from on line search. Was able to get I and out quick and easy. I was on a time line and needed quick service. They worked with me to make the best deal with my financing and trade I of my BMW. Great experience. More
by Carol123
Employees Worked With
Johnny Rivera
June 08, 2018
I had a great experience with this dealership I was able to find the right vehicle online and got a good price and was out the door in a few hours. I would recommend this dealership to others. I was able to find the right vehicle online and got a good price and was out the door in a few hours. I would recommend this dealership to others. More
by Vmazzarese@ymail.com
Employees Worked With
Orlando
