Toyota of Dallas

False adv Had us drive from okc and never had the car they said they did. They'll be hearing from our attorney. We even gave them a chance to make it right. Had us drive from okc and never had the car they said they did. They'll be hearing from our attorney. We even gave them a chance to make it right. More

Rude employees I went to get the oil changed ...once I pulled up in the service lane a service employee came up to me and started interrogating me ... Do you have an I went to get the oil changed ...once I pulled up in the service lane a service employee came up to me and started interrogating me ... Do you have an appointment I said no ...i always come here to get the service done and I called 1800 number but it's busy so he said show me the number as if I am lying ....then he said it will take 3 hrs for oil change as I don't have appointment...i said I don't believe you as it's taken only 1 hr at the most ...he got more aggressive and said come with me let me show you how oil change is done in the garage...i was like no I want to talk to your manager and take an appointment he said I am the only one ....and said no i went in and the reception girl took me to one of the manger ...rebecca Smith...she was very nice and called the guy in ....and he said in front of her I was lying and he had a witness ....i was like this is crazy ...but miss rebecca was really angry with him and told him that 4 other people had the same issue with him ....in the end she made sure that I got the oil changed.....but I am trying to find another location to go to as I felt like being degraded just to get my car serviced and the guy trying to take me to the garage where oil changed is done ..... he won't give me his name aswell....and saying I was lying More

The worst customer service Bought a new Toyota RAV4 less than 1 month ago but has been in the shop TWICE because of engine/mechanical problems. This dealership does not take acc Bought a new Toyota RAV4 less than 1 month ago but has been in the shop TWICE because of engine/mechanical problems. This dealership does not take accountability and puts all the inconvenience on the customer. I guess it's my fault that they sold a defective vehicle. More

RE:Did not contact Toyota Financial to inform car was traded Sent from my iPhone On Aug 13, 2017, at 12:08 PM, patricktayana@yahoo.com wrote: Mr. Darren Dortch, This email is in reference to my new ca Sent from my iPhone On Aug 13, 2017, at 12:08 PM, patricktayana@yahoo.com wrote: Mr. Darren Dortch, This email is in reference to my new car purchase (07/01/2017) and return of my 2015 Toyota Prius lease. When I was at Toyota of Dallas on July 01,2017 it was made clear by Sam Albalouli that there were 8 months of lease payments remaining on my Prius. Earlier that day during the negotiation process, my husband and I were asked by Yazan Albalouli how many more months are there left on the lease? I replied I believe 6 months but don't hold me to that. We figured since Yazan is a professional he would have looked that information up prior to the start of negotiations. He didn't. After agreeing on final price and after I signed your internal document ( which you should have a copy of) Sam Albalouli came to us and said "you actually have 8 months left on your lease, this now changes the final payout thus the monthly payment will have to increase to reflect the payout of lease." I asked why didn't Yazan look that information up prior to start of negotiation, he's the professional not me, in addition I didn't know how many more months I had left. In any event, I agreed on the increase in my monthly payments to reflect the accurate payoff for the remaining amount on the Prius lease. Several weeks later I received the July statement for the Prius. I called Toyota Financial Services, they informed me that they had no record of the Prius being traded in. I called Yazan as well as Sam, to find out what's going on. I had no luck reaching either by phone even after leaving multiple messages. I contacted Toyota corporate, spoke with Nicki Oliver, she attempted to reach both gentleman via three way conference call, but resorted to leaving a message with both men. Even after she identified herself as by name and title and stating she's calling from Toyota Corporate, the receptionist simply placed her on hold, twice. Ms. Oliver stated on her voicemail message, to both men, that there's no documentation that the Prius was returned, such as odometer disclosure statement. Although, she did see that someone from the dealership pulled up the final payoff amount. She requested that this be resolved immediately. I have been out of town on business, I returned home late last night. Going through my mail I came across a bill from Toyota Financial Services dated July 25, 2017 stating that my total remaining payment due on lease is $3,596.53? Is this some sort of joke? Is your dealership not supposed to take care of this? In short Sam Albalouli increased my monthly payments to reflect the remaining lease payoff on the Prius, he then failed to contact Toyota Financial Services to inform them that the Prius was traded in; in addition I receive a final payoff bill for which I am responsible for! This leads me to believe that there's something very inappropriate going on. I will be contacting Nicki Oliver first thing tomorrow morning (Monday August 14) to sort this fiasco out. I am requesting a copy of your internal document that was passed back and forth between your management team and me. The document will reflect change in payoff amount as well as increase in monthly payment to cover the remaining payment due on the Prius. If need be I will retain counsel to resolve the issue. I will not pay $3,596.53 to Toyota Financial Services (for the remaining lease payoff) as well as in monthly payments for next 72 months, which is reflected on "your" internal document that I signed. You can either re-write the contract and decrease my monthly payments to reflect the $3,596.53 or you can pay the amount off. We have purchased our last four vehicles Toyota of Dallas. We recommended Toyota of Dallas to both our son and our very good friend as they both fell in love with my RAV4. I can promise you that following this experience that is no longer the case. This has brought undue stress that no one wants to go through. Looking forward to your response back. Sincerely, Tayana Patrick Sent from my iPhone More