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Toyota of Dallas
Dallas, TX
969 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
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Showing 969 reviews
May 26, 2017
Excellent customer service by Sued Jafri At Toyota of Dallas, we had an awesome deal on the car we purchased. Syed Jafri was very helpful and highly professional. He will make the deal happen At Toyota of Dallas, we had an awesome deal on the car we purchased. Syed Jafri was very helpful and highly professional. He will make the deal happen and you can walk out with pleasant peace of mind. I recommend to ask for the Sales rep Syed Jafri if you want to have a preferred car, helpful advise in affordable range. More
by Deepthi
Employees Worked With
Syed Jafri
May 26, 2017
Great Buy a car from Joey Ventura if you stop by. Great customer service. Help without hesitation. And very professional. I do recommend this guy to everyon Buy a car from Joey Ventura if you stop by. Great customer service. Help without hesitation. And very professional. I do recommend this guy to everyone. More
by Rtafolla94
Employees Worked With
Joey Ventura Jr
May 23, 2017
Awesome and very concerned about me as a customer This was one of the best experience I've had in purchasing a vehicle. Starting from the call I received from the sales to closing the deal with sales This was one of the best experience I've had in purchasing a vehicle. Starting from the call I received from the sales to closing the deal with sales manager. More
by Lobra25
Employees Worked With
Culus Williams
May 18, 2017
Excellent experience!! I like Toyota Dallas, they have a good service,, I like buy my car there..I recommend for buy a new and used cars. am very happy. I like Toyota Dallas, they have a good service,, I like buy my car there..I recommend for buy a new and used cars. am very happy. More
by angie_sa02
Employees Worked With
Uzie; Reyes
May 16, 2017
Exelent service I had never bought a vehicle at toyota of dallas before I want to mention they treated me very well and We made nice deal I had never bought a vehicle at toyota of dallas before I want to mention they treated me very well and We made nice deal More
by Miguelitoo
Employees Worked With
Edwin munoz @ richard brooks
May 15, 2017
Highlander purchase in May 207 I purchased a Toyota Highlander in May 2017 from Toyota of dallas. I had an amazing experience there with everyone from sales to finance. I appreciate I purchased a Toyota Highlander in May 2017 from Toyota of dallas. I had an amazing experience there with everyone from sales to finance. I appreciated the quickness to complete my purchase and everyone seemed sincerely interested in making it worthwhile rather than a burden. More
by SaM0887
Employees Worked With
Andrew
May 13, 2017
Excellent Service Good communication with the seller, very motivating!! Good customer service. The salesman that I touched Mr. Ricardo, excellent human being, helped m Good communication with the seller, very motivating!! Good customer service. The salesman that I touched Mr. Ricardo, excellent human being, helped me in the process to buy my Van. Excellent team is very good having bilingual staff this helps many Hispanic families. More
by Josiris11
Employees Worked With
Ricardo Guajardo
May 09, 2017
Toyota of Dallas dealership My experience at Mr. Charles and Mr. Richard brooks was excellent. They both are very friendly, helpful and honest! I am so happy with my purchase! Th My experience at Mr. Charles and Mr. Richard brooks was excellent. They both are very friendly, helpful and honest! I am so happy with my purchase! Thank you! More
by Keni1416
Employees Worked With
Charles E. Crawford and Finance manager Richard Brooks
May 06, 2017
Worst Customer Experience Ever The absolute worst experience I've ever had with a dealership, perhaps any customer-facing entity. After going for a routine oil change, I was notifi The absolute worst experience I've ever had with a dealership, perhaps any customer-facing entity. After going for a routine oil change, I was notified that the previous dealership (Toyota of Dallas), had tightened the oil filter too tight and had broken the housing. When I called Toyota of Dallas - they refused to do anything about the issue since I "could not prove they did it." HUH?? (I would have been happy with a free oil change). I responded that of course I could not prove they tightened the filter too tight - I wasn't there when they changed my oil - (nor could I have been for liability reasons), however, they were the last place to change the oil so it couldn't have been anyone else. (This is not a part that breaks on its own). I asked if they were willing to lose a customer over a $65 part - they indicated they were. SERIOUS? I would suggest that any company that is willing to lose a customer over a $65 part they caused to break has some seriously erred priorities. I would suggest that anyone needing sales/service look elsewhere - not because of my bad experience, but because a company that places less than a $65 value on their customers is a likely not a company you want to do business with. More
by behappy
Employees Worked With
Michael Ramirez
May 06, 2017
Thank you! Manny and Brent were so great to work with. They were patient with me when I couldn't make a decision and were very supportive through the whole proce Manny and Brent were so great to work with. They were patient with me when I couldn't make a decision and were very supportive through the whole process. And I ended up with the perfect car. They answered all of my questions and handled all of my concerns. Thanks guys! More
by Jubee
Employees Worked With
Manny
