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Toyota of Dallas
Dallas, TX
1,290 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
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Showing 1,290 reviews
October 02, 2020
Derek Oh did an excellent job! I was extremely frustrated with the car buying/leasing process prior to speaking with Derek. I had been to about 7 dealerships in the Austin area and I experienced all the typi with the car buying/leasing process prior to speaking with Derek. I had been to about 7 dealerships in the Austin area and I experienced all the typical sales tactics. It was always a long drawn out process, I couldn't get specific answers, and all the basic models were in the $500 per month /36 months / 10,000 miles per year with $4,000 down range. Derek shared the incredible deal $285 per month / 24 months / 12,000 miles and $0 down that Toyota of Dallas was offering on the Tacoma and never tried to deceive me in any way. My wife gave the go-ahead, which is a pretty big deal since she's from the Detroit area, and getting a vehicle outside of 'The Big Three' is almost taboo in her family. I was able to complete the entire process via text and an online application. Derek even drove the truck down to Austin the next day, which went above and beyond what was expected! I will definitely be contacting Derek for my next vehicle purchase. More
by sandgoat
Employees Worked With
Derek Oh
October 01, 2020
We were more than pleased with our purchase of a Camry 3 years ago. However, we are not at all pleased with the service dept. The first year was fine, but after that they began preforming services and cha years ago. However, we are not at all pleased with the service dept. The first year was fine, but after that they began preforming services and charges we did not understand. Such as replacing the brake fluid at 12,000 miles. Today we "tried" to talk to Darren Dortch, managing partner, about our warranties , he told us we should have looked into that 3 years ago, and why would we wait until now to ask questions. He was incredibly rude and sarcastic to me. His tone of voice and body language told me that he did not have time to talk with me and basically said "LET THE BUYER BEWARE." I will not be returning to that service dept. More
by kenmargperry
Employees Worked With
Darren D. Dortch
October 01, 2020
Yaz Albalouli great sales person .He made this a great experience He help me get signed on to everything in the car ... Great day.’’’ F&I manager was great to,work,with Harold Hunter experience He help me get signed on to everything in the car ... Great day.’’’ F&I manager was great to,work,with Harold Hunter More
by Cookie5point5
Employees Worked With
Yaz Albalouli ,Harold Hunter
September 29, 2020
Great experience with the team at the dealership. Straight dealing there was no hidden agenda. I wanted them to help me accomplish my goal and get it done in a way I could see I could meet the object Straight dealing there was no hidden agenda. I wanted them to help me accomplish my goal and get it done in a way I could see I could meet the objectives. More
by Manny
Employees Worked With
Julio Cardenas
September 28, 2020
Ricardo Guajardo was a great sale man but the Bejamin Okpara was horrible, that finance manager kept us for almost 45 minutes, pressure us to buy that extra insurance, he was so aggressive that we fee Okpara was horrible, that finance manager kept us for almost 45 minutes, pressure us to buy that extra insurance, he was so aggressive that we feel that we never going back to purchase another vehicle as long he is there. More
by Miguel Concha
Employees Worked With
Ricardo Guajardo
September 26, 2020
My salesman was extremely friendly, politely professional, and interestingly intelligent. I will recommend Kristopher Kemp to all my family and friends who are needing to purchase a car. professional, and interestingly intelligent. I will recommend Kristopher Kemp to all my family and friends who are needing to purchase a car. More
by Kathryn L Kemp
Employees Worked With
Kristopher A. Kemp
September 22, 2020
They had wonderful services and out of the 3 car They had wonderful services and out of the 3 car dealerships I have shopped at they were the easiest to work with. The employee helping me was Ted N They had wonderful services and out of the 3 car dealerships I have shopped at they were the easiest to work with. The employee helping me was Ted Nguyen whom i have brought 2 cars from him in last 20 years. I am so glad to found him again because he has made it so easy. No push, no hassle. More
by Thumonghoang
Employees Worked With
Ted Nguyen
September 21, 2020
I purchased my car yesterday, my agent, Yaz Albalouli was very professional, hard working, and helping individual, he helped me go through the whole process, to purchase the car I want to, I got the best dea very professional, hard working, and helping individual, he helped me go through the whole process, to purchase the car I want to, I got the best deal possible, thank you Yaz, great job Mohammd. More
by Drmosadegh
Employees Worked With
Yaz Albalouli
September 19, 2020
I was deceived via a text conversation. I was in the market for a new Corolla. I wasn't interested in a 2021 but I made it expressed that I would be willing to come in the door if they could offer a spe market for a new Corolla. I wasn't interested in a 2021 but I made it expressed that I would be willing to come in the door if they could offer a specific out-the-door price. The next day, I received a text with the number in question. I spent two hours in the dealer and left. The first two people I talked to didn't know who I was or any of my information. I should have left the moment they admitted that the number offered via text was a lie. More
by mdallas
Employees Worked With
Carlos Alvarado
