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Toyota of Dallas
Dallas, TX
981 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
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Showing 981 reviews
May 06, 2017
Thank you! Manny and Brent were so great to work with. They were patient with me when I couldn't make a decision and were very supportive through the whole proce Manny and Brent were so great to work with. They were patient with me when I couldn't make a decision and were very supportive through the whole process. And I ended up with the perfect car. They answered all of my questions and handled all of my concerns. Thanks guys! More
by Jubee
Employees Worked With
Manny
May 06, 2017
Worst Customer Experience Ever The absolute worst experience I've ever had with a dealership, perhaps any customer-facing entity. After going for a routine oil change, I was notifi The absolute worst experience I've ever had with a dealership, perhaps any customer-facing entity. After going for a routine oil change, I was notified that the previous dealership (Toyota of Dallas), had tightened the oil filter too tight and had broken the housing. When I called Toyota of Dallas - they refused to do anything about the issue since I "could not prove they did it." HUH?? (I would have been happy with a free oil change). I responded that of course I could not prove they tightened the filter too tight - I wasn't there when they changed my oil - (nor could I have been for liability reasons), however, they were the last place to change the oil so it couldn't have been anyone else. (This is not a part that breaks on its own). I asked if they were willing to lose a customer over a $65 part - they indicated they were. SERIOUS? I would suggest that any company that is willing to lose a customer over a $65 part they caused to break has some seriously erred priorities. I would suggest that anyone needing sales/service look elsewhere - not because of my bad experience, but because a company that places less than a $65 value on their customers is a likely not a company you want to do business with. More
by behappy
Employees Worked With
Michael Ramirez
April 30, 2017
New 4Runner Excellent experience at Toyota of Dallas today. From reception to sales to finance , all were outstanding to work with. Special thanks to Sam Kinnare, Excellent experience at Toyota of Dallas today. From reception to sales to finance , all were outstanding to work with. Special thanks to Sam Kinnare, Uzi, Cody and Chris for putting a nice deal together! More
by 4Runner guy
Employees Worked With
Sarah Mann
April 29, 2017
Easy breezy I give this place 5 stars because everyone is super friendly and they knew exactly what I wanted. Like they said "you can't go wrong with Toyota!" I give this place 5 stars because everyone is super friendly and they knew exactly what I wanted. Like they said "you can't go wrong with Toyota!" More
by Mariah5603
Employees Worked With
Taurean Fortson, Robert Garcia
April 26, 2017
Excellent The sales personnel Mike was awesome He is a pro in the Business Mike and his Boss are wonderful sales personnels that makes you feel special at th The sales personnel Mike was awesome He is a pro in the Business Mike and his Boss are wonderful sales personnels that makes you feel special at their Dealership. I had a great experience with them. Thank you Mike for making my first vehicle finance come through.... More
by Romeo
Employees Worked With
Mike Delilo
April 25, 2017
Bobby Busby was great. Finance person not so good. The whole process took too long. The salespeople were good but they kept pushing finance with them even though I did not want nor need it. The whole process took too long. The salespeople were good but they kept pushing finance with them even though I did not want nor need it. More
by L and R
Employees Worked With
Bobby Busby
April 23, 2017
Excellent Experience I custom ordered my car and the gentleman that helped me was amazing! My vehicle came early and they worked to have it ready quickly. Great experience I custom ordered my car and the gentleman that helped me was amazing! My vehicle came early and they worked to have it ready quickly. Great experience!!! More
by Sasha
Employees Worked With
Hardy Tadlock
April 22, 2017
Great professionalism The sales representative - Joey Ventura showed great professionalism while helping us buy a new car of our choice. Our overall purchase experience was The sales representative - Joey Ventura showed great professionalism while helping us buy a new car of our choice. Our overall purchase experience was great but for the disappointment at the final step of signing the formal purchase agreement with finance where I found there was an additional charge of $799 for default options that was not part of the original purchase deal that I had agreed to. The finance manager - Harold Hunter was able to bring that additional charge down to $500 when I expressed my concern. But I wish the dealership management had agreed to exclude this additional charge completely as it should’ve been included in the originally settled purchase deal for the car. I believe this extra charge (that’s not part of original purchase deal) for default options on the car (not sought by customers) is the dealership management practice. Joey and Harold however were gracious throughout the process and therefore I’ve given full rating to Joey for the purchase experience. More
by Ajit
Employees Worked With
Joey Ventura Jr
April 17, 2017
Sarah mann has no business in customer service! It took her 5.5 months to get a referral check out for $150 then I was accused of not having a referral. They lost 4 customers because of her nastines It took her 5.5 months to get a referral check out for $150 then I was accused of not having a referral. They lost 4 customers because of her nastiness on the phone and in emails. She is very immature and the entire story surrounding the referral check is every shady! I think something illegal is going on down there or they are simply not wanting to pay out on their referrals. I had to complain to corporate to get anything down then got chewed by Sarah Mann for doing so! She's a nasty woman who I wouldn't let give customer service to a piece of dust! More
by rswjrcr
Employees Worked With
Sarah Mann
April 16, 2017
EXTREMELY LONG WAIT FOR THE PAPERWORK TO BE PROCESSED The sales person was pleasant and professional. THE NEGOTIATION PROCESS WAS ABOUT AVERAGE LENGTH AND RELATIVELY PAINLESS. but...AFTER THE DEAL WAS CON The sales person was pleasant and professional. THE NEGOTIATION PROCESS WAS ABOUT AVERAGE LENGTH AND RELATIVELY PAINLESS. but...AFTER THE DEAL WAS CONCLUDED [SHAKING OF HANDS, ETC.] I WAS SAT DOWN IN A CROWDED, NOISY ROOM WITH MANY OTHER UNHAPPY CUSTOMERS WHILE WE WAITED AT LEAST 90 MINUTES FOR THE 'FINAL PAPERWORK' TO BE COMPLETED. [THIS WAS A CASH DEAL WITH NO TRADE-IN!] MY COMPLAINTS ABOUT HOW LONG THIS PART OF THE PROCESS WAS TAKING WERE ANSWERED BY; "IT IS A SATURDAY AND WE ARE ALWAYS BUSY THEN". The paperwork person was also quite pleasant and professional -once we got to see him! More
by Betty Irene Lavallee
Employees Worked With
Waseem, Favian
