Toyota of Dallas

The worst experience Very aggressive and disrespectful. The sale person was very rude, aggressive and disrespectful. I end up buying my car from the Toyota of Plano, and i Very aggressive and disrespectful. The sale person was very rude, aggressive and disrespectful. I end up buying my car from the Toyota of Plano, and it was the best experience I ever had. It was night and day customer service experience. More

My first Highlander ! I recently bought a new Highlander at Toyota Dallas and I will like to highlight Andrew's great job. My husband and I shared him all our specification I recently bought a new Highlander at Toyota Dallas and I will like to highlight Andrew's great job. My husband and I shared him all our specifications and he went above and beyond to satisfy our expectations. Thanks Andrew and Mark for your outstanding customer service attitude. Looking forward to visit the new Toyota Dallas Dealer soon. More

Buyer Beware Cody Freeman the "New car director" is a total xxxxxxxx and a liar. They could not get me in the truck that I needed for towing and tried every trick Cody Freeman the "New car director" is a total xxxxxxxx and a liar. They could not get me in the truck that I needed for towing and tried every trick in the book to put me in something else. I showed them a truck at Toyota of Grapevine that would fit my needs. They told me I could not get in to that truck. I left TOD after working with them for 3 days and went to Toyota of Grapevine who got me in that truck I wanted. Cody Freeman has called me a liar because he does not believe me when I told him I could not come to him and sign paper because my mother was ill which was completely the truth. Bottom line is they are pissed because I bought from TOG instead of them and they are trying to keep my down payment. Sarah Mann is just as bad as Cody, she lied to Toyota Corp. saying she would give me my refund - this is no lady,. don't be scammed by her too. All of you having trouble should take down these numbers and call them ASAP Toyota Corp 800-331-4331 and file a claim against TOD DMV Dealer enforcement 888-368-4689 and file a claim against TOD and the Sales manager you dealt with. More

Great experience at car dealership I recently bought a tocoma from toyota of dallas. I had contacted many toyota dealerships. Most were unwilling deal with me and many were down right I recently bought a tocoma from toyota of dallas. I had contacted many toyota dealerships. Most were unwilling deal with me and many were down right rude. I was looking a base model for work truck and felt like they wern,t interested because I wasn,t buying a 30,000 to 40,000 dallar truck. Ididn,t understand this since I was paying cash! Toyota of dallas were very polite, willing to deal, and came right out and told me thier bottom dallar. I have bought many new cars and this is the first time I,ve every had a good experience at a car dealership. The first time didn,t fell sick after buying a new car. Didn,t have too wait a few day like most deals to enjoy the new truck. My saleman, Thomas Stauts, was very professional and a pleasure to deal with. This is my first review I,ve ever done that how impressed I was. Highly recommed. More

Horrible experience! I went here to purchase a used vehicle. Be prepared for high pressure sales; they circle like vultures. Finance is just another opportunity for them to try to sell you unnecessar vehicle. Be prepared for high pressure sales; they circle like vultures. Finance is just another opportunity for them to try to sell you unnecessary extended warranties. So sorry I ever bought from this dealership and I dread having to go back for anything. They failed to get all the information they needed from the car I purchased even after I was there two times, so then they wanted me to come back for a third time. Since it was their fault, I asked that they come to me. Next thing I know I am receiving emails and phone calls at work and at home in which Dustin threatened me! He actually said he was going to call the police and report the car as stolen unless I brought it back in for them within 24 hours. I have never been treated so badly by any company. Everyone I talked to was rude, overbearing and obnoxious except for Mr. Flores. I would not recommend them to my worst enemy. More

I am a recent customer of Toyota of Dallas dealership and myself as well as my husband have been treated very poorly by several members of your dealership. myself as well as my husband have been treated very poorly by several members of your dealership. More

I chose Toyota of Dallas for getting my car fixed because they deal with my insurance, and they seemed to be a serious, trustworthy dealer. they indeed dealt very well with my insurance and fixed the car fas they deal with my insurance, and they seemed to be a serious, trustworthy dealer. they indeed dealt very well with my insurance and fixed the car faster than expected. However, I wouldn't recommend Toyota of Dallas to anyone as long as there are other options to fix your car because the quality of work was extremely poor. Some parts needed replacement and they were replaced. Anyone can do that. To be honest, Toyota of Dallas also replaced other components that they found to be affected by the accident and I appreciate that. Other parts that had dents needed fixing and they indeed removed the dents. So the shape of those parts is again as the original. From a functional point of view, the car was fixed the right way. But the process of fixing the dents involves using that plasture material that is white once it is applied and it dries out. I have few friends who work in this area and they all told me that any such work close to other removable parts of the car should start with removing those parts. Toyota of Dallas never did that. I found that white material, and not just a little but significant amounts, between the metallic part of the car and my stoplights. I found it in few other places too. I found little scratches (superficial but still, scratches) on the right back door. I found some yellow marks on the roof and in few places and I'm still trying to remove them after 3-4 washes. Basically, the fixing was clearly done on a rush and with complete disregard for the interest of the client. If nothing else, a new car should have no scratches, not even the superficial ones that show up very clearly on a dark colored car that was treated with that expensive polish treatment they sell. Personally, I am very disappointed. More

I am very disappointed in the customer service and integrity of this dealership. They made a lot of promises but do not deliver. I have been waiting for a check for nearly $1000 as part of my agre integrity of this dealership. They made a lot of promises but do not deliver. I have been waiting for a check for nearly $1000 as part of my agreement since October (It is now February). I can't leave messages, I am transferred from place to place, no call backs, excuse after excuse. I would not recommend this dealership to anyone!!! More