Toyota of Dallas

My wife and I purchased a Camry in January of 2011. We love the car, the car buying process was quick and easy. The finance guy was great, and all in all, we loved our experience and raved about it. Howev love the car, the car buying process was quick and easy. The finance guy was great, and all in all, we loved our experience and raved about it. However, since buying the car, things have changed. We quickly realized that the extended warranty "Preferred Plus" was not correctly added to our account at the time of purchase when the purchase documents were entered online. Rather, the "Preferred" plan was entered. This meant that there was no record of our ability to receive general maintenance as a part of our contract. I came into the dealership about 1 year ago with my original paperwork in hand in order for them to correct this mistake. They made copies of the paperwork, apologized, and assured me all was good. I picked up my car from service and was on my way. Recently, I returned to dealership, and my experience couldn't have been worse. When I turned in my car for maintenance and an oil change with the tech, I was informed that the maintenance was not covered. He was very professional and explained that I needed to speak with the finance department. Of course, since I thought I had already addressed this issue and rectified it, I knew immediately that I would need to speak with someone in the finance department as well. I walked into the showroom and met one of the finance managers. He took me to his office and pulled up my account. He informed me that, I "must have been mistaken" and that I did not get that type of warranty. Unfortunately, he didn't take the time or effort to actually listen to me when I was stating that I did get the service, and it was not entered in correctly. He was condescending at best. He told me that unless I got the paperwork to him, then there was nothing he could do. I told him that I would agree to once again get the paperwork, but this time, I wanted to know what was going to be done for me in order to insure that I did not have this issue in the future and to ensure that things were made right if I had to drive home to get paperwork again--since I had provided it 1 year earlier to correct their error. I also wanted to know that when I was proven correct, how he was going to rectify the situation. He told me to hold on and walked out of the room. He said he needed to talk to his director. When he came back, he began arguing with me further stating that I must not have understood (aka calling me either ignorant or a liar). At that point, I asked to speak with his manager, who in-turn said he couldn't meet with me until next Tuesday (it was a Thursday)! Finally, he went away from the office again only to come back stating that I was indeed correct, I had purchased the "Preferred plus" warranty, and he drew up additional paperwork stating that fact. I asked him at that point, if he thought it might have been more prudent to look into things rather than arguing with a customer and be condescending, and he flatly replied, "It is fixed now, is there anything else I could do for you?" Two hours wasted for an oil change and not even an apology. He didn't even attempt to rectify the situation or redeem an unsatisfied customer. I have been in customer service for 15 years now, and I can count on one hand how many times I have been treated this poorly. Furthermore, if one of my associates had treated one of my customers in this manner, they would no longer be my associate. I commented on to the dealership's facebook page regarding the incident. Within a matter of moments the general manager (Darren) asked me to email him and describe the situation. After 3 weeks and 3 follow-up emails, I finally got a response from him saying that since I didn't explicitly ask him for a reply he didn't think he needed to respond to my email, He also mentioned that he "talked" to those who were involved. It was a little surprising since 3 emails should have clued him into the need for a response. Nevertheless, he never apologized, never said he wanted to try and earn back some loyalty. In my last email to him, I explicitly stated that I would like for him to ensure that my account has been updated in their system, so I do not encounter this in the future. Once done, I asked him to let me know that it has been taken care of. That was over 4 weeks ago. Not a peep or response. My entire family owns Toyotas; however, since the new management took over, I won't do business there anymore. The lack of concern, disrespectful attitudes, and lack of desire to rectify their mistakes makes this dealership not worth it. I would prefer to pay a bit more and not be treated like xxxx. More

They advertised (on their website and on Autotrader) specific cars (Camry XLE Hybrids) for $5K below MSRP. I called them to confirm that the cars were still available at the advertised prices. Drove 20 specific cars (Camry XLE Hybrids) for $5K below MSRP. I called them to confirm that the cars were still available at the advertised prices. Drove 20 miles and spent 1 hour with them (mainly test driving and waiting for them) and found out that the advertised prices were mistakes. Waited for the sales guy to double check with the manager, then waited for the manager to double check with the "director." The bottom line: advertised prices were mistakes and they cannot honor the advertised prices. Their "best" price from the "director" was higher than a comparable car from another dealer. BTW, their "mistakes" were there last week and still there today! Wasted 2 hours and a round trip to the dealer. The "director" offer to "pay for the gas" which I refused. More

The worst buying experience I have ever had. The day I decided to go look at the car that I ultimately decided to buy, I had already made contact with Toyota of Dallas online with an interest card. I was decided to go look at the car that I ultimately decided to buy, I had already made contact with Toyota of Dallas online with an interest card. I was contacted several times before the sale and multiple times the day I told them I would be down to look at it. I had their full attention. When it came to financing I was talked into a extended service program. That night, after reading over the contracts, I decided these programs were not for me. I called the next day and told my finance guy that I no longer wanted the ESP programs. I was told it was no problem as there was a mistake on my contract anyway and I needed to come back in and re-sign papers. When I get to the dealership, all the same contracts are present. My finance man tells me because the loan was authorized for a certain amount that the contracts need to show on the loan, but that he will cancel them the same day and I will see a credit in 8 to 10 weeks on my loan. I am also told that my tags will be mailed to me as I live a distance away and that my current car will be paid off by Tuesday the following week. (This is a Friday.) Fast forward a month. My credit union has put a hold on all my assets because old car loan is not paid off. I call the dealership and am told several times “everyone in finance is busy, what’s your number I’ll have them call you back.” Never receive a call back. Finally on a Saturday, I call a final time because rent is due Monday and I am about to take a hit on my credit for the “late payment” from the vehicle that has not yet been paid off. I am told there is no store or general manager that works on Saturdays and the person in charge of payoffs is also off on the weekends. I am told I’ll receive a call back. Never do. So the following Monday I call and talk to a young lady named Tammy. Tammy is one of the only two good experiences I had at the dealership. She explained that she had just taken over the payoffs within the last week and that nothing was really in order. She found my payoff paper work in the bottom of a stack somewhere and had it overnighted to my credit union. She also gave me the name and contact number of the woman who handles the cancellations so I could verify that they had actually been canceled. I called this contact several times and never received a call back. After calling her several times I decided to just start asking for “someone in cancellations” and receiving people in finance or sales, none of which wanted anything to do with me. I was even hung up on once after I was abruptly told “WRONG PERSON!” Finally I call one day and am told that cancellations are no longer handled through the dealership and that I need to call the company direct. I call MPP direct and guess what, NO ONE EVER CANCELED MY PLAN! Still waiting for that to get settled and now I am being charged cancellation fees. I seriously doubt if anyone was to ever call me back from Toyota of Dallas that they would step up to the plate and fix their screw ups. On top of that, I started calling the dealership a week and a half out from my temp tags being expired. I was told they were in the mail or “SOMEONE WILL CALL YOU BACK.” Never happened. Finally the day the tag expires I talk to a young man in service who just took over the tags. He told me he was sorry that no one had called back and there was no note to send my tags. He is positive experience number two because he actually drove out to my neighborhood that afternoon and brought me my tags. I am still dealing with the cancellations of the ESPs and still can never get anyone to call me back. They will treat you like a king to get you in the door… but don’t let the door hit you on the way out. More

I recently posted about Toyota of Dallas and the way things transpired on Friday June 28, 2013. I need to come back on here and inform everyone who may have read that post of the difference Darren Dortc things transpired on Friday June 28, 2013. I need to come back on here and inform everyone who may have read that post of the difference Darren Dortch made. Upon making contact with Darren Dortch, he assured me that he wanted to make things right and was very apologetic for the events that transpired previously with the dealership. I would like to tell you that Darren Dortch not only made a bad situation better he went far above and beyond to make a customer happy and for life. I cannot express in words how great of a job Darren Dortch and Jessica Martin made. I have no problem at all recommending this dealership and these two individuals to take care of anyone. I can say this that the remedy Darren Dortch made to the previous delimena was an awesome 2013 Toyota Tundra that words cannot describe. As I drove home from the dealership, I passed several other Toyota Tundras on the road, needless to say this truck turns heads. Thank you Darren Dortch for going above and beyond what you had to do to make this customer happy. You have made a customer for life my friend and not to mention all those who knew the story and saw the end result have a reality of your level of customer service. More

I offered a price to the internet manager for a 2013 Toyota Camry. The internet manager sent me an e_mail saying that he will sell the car at my offerred price. When I asked for a drive out price, he Toyota Camry. The internet manager sent me an e_mail saying that he will sell the car at my offerred price. When I asked for a drive out price, he sent an e_mail and offerred a drive out price of $26150. I called and verified that they will sell the car at drive out price of $26150. Also verified that they have the car. When I went there with funds after driving a distance of 50 miles one way, they almost joked around. Some sales person came with an offer of $33000 and started giving stories for the e_mails. A very very negative experience and I will never recommend this dealership. More

I live in Fort Worth and It was my first time buying a car. I had no idea where to go or how to start. The only thing I knew was that I wanted a Toyota and I had a budget. When I was e-mailing dealerships car. I had no idea where to go or how to start. The only thing I knew was that I wanted a Toyota and I had a budget. When I was e-mailing dealerships for a quote on new cars, Yomi from Toyota of Dallas was the first person to contact me. He offered to find me something that fit my budget. My husband and I drove all the way over there and well let's just say at the end I got a 2013 Corolla. Yomi was very patient with us and he did everything to get us the Corolla for the price we were willing to pay for. If you ever go to Toyota of Dallas, I highly recommend Yomi. He is a very friendly sales man who is there to help you.After 3 weeks of purchasing my vehicle, I had to contact him for a few more questions and he still took the time to answer them. Buying a new car was a long process so for all the first time buyers, take a day off from work because you will be at the dealership for a while, just a heads up. More

When I purchased my 4Runner I had nothing but a wonderful experience; every time my car has needed service up until this point it has been easy and quick. Until recently....read below On Monday (Memorial experience; every time my car has needed service up until this point it has been easy and quick. Until recently....read below On Monday (Memorial Day) I called the dealership to inquire about a new smart key for my toyota 4 runner. I gave all of the important information over the phone (year & it does have auto start), Marteaz assured me that I would be able to have the key on Wednesday when I brought my car in for the appointment that I had scheduled and it would be programmed while I waited. When I arrived Wednesday Martaez wasn't certain whether or not they had a key in stock- all he needed was my VIN number (to look up the exact key needed) which I would have happily provided for him on Monday when I made my appointment so they key could have been sent off tuesday morning. So luckily y'all had the key I needed Wednesday- Why it wasn't pulled aside for me I don't know. That's where going back to asking me for my VIN number would have shown fore thought by Marteaz; instead he had to search for it when I arrived at the dealership. So after spending 30+ minutes in traffic going to North Dallas for in my opinion ended up being for no reason, I had hoped that on Thursday when my key would be back from Lexus everything else would run smoothly. Marteaz called me Thursday afternoon to inform me that my key would not be ready, so it was not necessary for me to drive all the way up there (I appreciate the phone call). When I called him back he told me that there was a mix up and my order had not been submitted. I know mistakes happen and PO's aren't always transmitted properly. Because my key was already at the Lexus dealership I had requested to see if maybe I could just take my car to Lexus on Friday after work as it is 10 minutes away from my home and not have to pay the Lexus sur charge because this error happened on your end. Marteaz said he would call me back that evening to let me know if that was possible (which by the way I know it is I called Lexus of Dallas). 9PM rolls around. NO PHONE CALL, NOTHING. At that point I was really angry with the lack of communication. Friday morning Marteaz calls me to let me know that my key was ready and back from Lexus (seriously? I'm thinking what the xxxx, I requested to see if it was possible for it to stay there). I explained to him that I would not be able to make it in until 6:30 because of my work schedule he said that was fine and in the end it was. When I arrived another associate took my car back because Marteaz was with another customer so I sat in the lounge and waited. Surprisingly the programming did not take very long and a car wash was offered to me free of charge and Marteaz said they would be bringing my car around in just minutes. As we are at the counter paying, Marteaz was going over my invoice and I was a little surprised to see the final total was $440.00. It was to my understanding that they Key would cost $250 so I was a little shocked to see a service fee of over $100 to program the key to my car. I wish that would be been explained to me Monday over the phone or Wednesday when I dropped my car off. I paid the invoice and was told my car was being brought up.....fifteen minutes later it was and the nice man who did was polite. Overall I am just completely dumb founded as to how such a large dealership has such horrible customer service in this regard. As someone who manages a retail operation I truly believe that customer service should be a number one priority in all aspects. The lack of communication is disgusting and I don't see how my request for either a percentage off of my balance or my key staying at lexus (for all of my trouble) was not even considered or acknowledged after the fact. If I (or my sister who has the same car) ever need a smart key again, I will not bring it to Toyota of Dallas, I will though continue to have maintenance done on my car there as I purchased it at the dealership. Y'all need to work on your communication and customer service!!!!! If one of my customers had gone through all of the trouble I had, my company would have insured that either a discount be given or her key could have been picked up at Lexus and programmed there without having to pay the Lexus Surcharge. More

I have beep a Toyota customer for 20 years. I recently purchased my third Toyota vehicle, my 2nd Prius. I love the Toyota product, and have always been treated well and fairly by employees of Toyota of D purchased my third Toyota vehicle, my 2nd Prius. I love the Toyota product, and have always been treated well and fairly by employees of Toyota of Dallas. I won't have my car serviced anywhere else. Two weeks ago I agreed to meet a real go-getter, Abayomi Botini, to discuss the possibility of trading in my 2009 Prius. I had absolutely no desire to actually let go of my car, but came anyway. Mr. Botini was friendly, polite, personable, and, ultimately, very persuasive without being pushy, and worked very diligently to secure a deal that I could live with. Thanks to the "undersell" of Mr. Botini, I walked out of the dealership with a 2013 Prius. He, like the product he sells so well, is a winner. I hope Toyota appreciates the effectiveness of his style of gentle salesmanship. The hard sell would have sent me running out the door. Frank Latson More

STAY AWAY FROM TOYOTA OF DALLAS!!!!! THESE GUYS ARE CROOKS!!!! I had an email from my salesman with the marked down price I was going to pay for the vehicle. It contained the VIN number, a picture of CROOKS!!!! I had an email from my salesman with the marked down price I was going to pay for the vehicle. It contained the VIN number, a picture of the sticker from the vehicle. After driving for over an hour to get to this dealership, they (including the manager) did not honor the price and said that was just to get us to come in. They lie to get you to come in and HOPE you will forgive them and do business. Only the very stupid would continue to do business with these jerks. This place is very run down and actually looks worse that most used car dealerships. I do not see how this place stays in business. We got up and left. I will never do business with liars and crooks! More

I went to this dealership with a specific need and conditions while negotiating with another 2 dealership in town as I was determined to get the very best deal that would meet my need. My budget was v conditions while negotiating with another 2 dealership in town as I was determined to get the very best deal that would meet my need. My budget was very tight with no margin so ever to work with, and Yomi went beyond expectations and helped tremendously negotiating the best price and conditions with his team. I'm extremely grateful for his help on getting me a new Prius at better price and conditions than my old one. I highly recommend him as an amazing sales person. More