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Toyota of Dallas
Dallas, TX
1,263 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
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Showing 1,263 reviews
February 06, 2019
No 2nd key! The experience was merely okay however when I was about to leave it was revealed that there was only one key for the car. The least they could have do The experience was merely okay however when I was about to leave it was revealed that there was only one key for the car. The least they could have done is provide a free or discounted second key. I'm not very happy about that More
by Are you kidding me?
Employees Worked With
Jay Lee,
February 06, 2019
Awesome!!! It was very comfortable to me for buying the car from start to finish. I was able to finish it quickly and accurately by preparing it in advance.. It was very comfortable to me for buying the car from start to finish. I was able to finish it quickly and accurately by preparing it in advance.. They are very very kind !! I strongly recommand Toyota of Dallas !!! Thanks !!! More
by Jena oh
Employees Worked With
Jay, Lee
January 15, 2019
Good plan a yo buy a car Good customer service and the workers are friendly and they work hard to met your need. Mr Napoleon was great and at the end of the day we were all ha Good customer service and the workers are friendly and they work hard to met your need. Mr Napoleon was great and at the end of the day we were all happy. More
by Esther
Employees Worked With
Eddie Davis
January 14, 2019
Y’all need to come here!!! Didn’t plan of a new car and BAM!! came out with a new vehicle.. They literally work with you I will definitely come again in the end of 2019 for anot Didn’t plan of a new car and BAM!! came out with a new vehicle.. They literally work with you I will definitely come again in the end of 2019 for another vehicle.. This is the only dealership I will shop at More
by Albert123
Employees Worked With
Marco
January 06, 2019
2019 Camry Smoothest car buying process I have ever experienced! Everyone was professional, honest, and courteous. Highly recommend using this dealership. I dro Smoothest car buying process I have ever experienced! Everyone was professional, honest, and courteous. Highly recommend using this dealership. I drove from out of town to purchase from here. More
by Tomcamry19
Employees Worked With
Scott Bolin, Michael Torres, and Scott’s assistant
January 05, 2019
Bad experience Really bad experience. 2.5 hrs wait for oil change. Ridicules. Service perosn liers. Had a coupon for buy one get one free oil change. Used it paid $7 Really bad experience. 2.5 hrs wait for oil change. Ridicules. Service perosn liers. Had a coupon for buy one get one free oil change. Used it paid $75 for oil change. Went back for free oil change after 10k miles. They will not honor it. Saying its expired. How its expired if I had paid for it already. Service manager the same lies. Dishonest people. Will not buy anything from them More
by Nick
Employees Worked With
Service person
December 30, 2018
Great Customer Service I like say that this was another great buying experience.The Sales lease consultant Scott Bolin was great handling our transaction helping us to Pur I like say that this was another great buying experience.The Sales lease consultant Scott Bolin was great handling our transaction helping us to Purchased new vehicles. He is a great person and we always love working with him. We really like the Toyota atmosphere at Dallas Toyota. Thanks, PM More
by Mccuiston, Porter
Employees Worked With
Scott Bolin
December 30, 2018
Compra de vehiculo Buena experiencia la persona que amable y atentamente nos atendió (Jorge Juárez) nos mostró todo de manera muy transparente y profesional solo un pequ Buena experiencia la persona que amable y atentamente nos atendió (Jorge Juárez) nos mostró todo de manera muy transparente y profesional solo un pequeño detalle no me explicaron las funciones de el volante de elvehiculo y la verdad no tengo ni idea pero en general agradecido y Agustí con el servicio de el muchacho Richard Brooks también contento con su servicio nadamas un pequeño detalle que me vendió un servicio sin avisarme el de lavados de el vehículo de x vida por lo demás dio ambos pusieron todo de su parte para que el negocio fluyera gracias a ambos y a demás personas involucradas de las que no me entere pero pudieron estar More
by Karim
Employees Worked With
Jorge Juarez , Richard Brooks
December 26, 2018
Sales/new and Service In the new car leasing department and service department, they are quite adept at tearing customers like ghosts. Gold star for pretending to be co In the new car leasing department and service department, they are quite adept at tearing customers like ghosts. Gold star for pretending to be considerate to the customer. Failure to review the amenities of the newly leased vehicle release upon drive off. More
by Done1
Employees Worked With
Michael Ramirez
December 23, 2018
3rd Times The charm Went to 2 other Toyota Dealers before coming to Toyota of Dallas, and for various reasons we were unable to go home with neither THE car we really wan Went to 2 other Toyota Dealers before coming to Toyota of Dallas, and for various reasons we were unable to go home with neither THE car we really wanted nor with the peace of mind that we were dealing with honest people looking out for our best interest. We came into Toyota of Dallas exhausted by the whole process, but still optimistic. Immediately we were greeted by employees directing us through the congestion and traffic, and Adrian Terrell approached us to introduce himself. We told him exactly what we were looking for and were hoping he could make it happen. He found the 4Runner we had been searching for, and not once tried to sway us to other options...he was determined to make this work for us because he knew it’s what we really wanted. In summary, we drove off the lot that day in our brand-new 4Runner, completely at ease that we had made the right decision in working with Toyota of Dallas. Thanks so much to Adrian Terrell & Richard Brooks for all of their hard work & effort!! More
by Norapanderson
Employees Worked With
Adrian Terrell and Richard Brooks
