Toyota of Dartmouth - Service Center

Substandard post-sale service; unreasonable repair costs I purchased my vehicle through this dealership last year following a three year lease. Last week my Check Engine and Trac Off lights went on simultan I purchased my vehicle through this dealership last year following a three year lease. Last week my Check Engine and Trac Off lights went on simultaneously. After receiving a free diagnostic from AutoZone and learning I needed an oxygen sensor (and getting it priced at between $60-$90), I took my vehicle in for my first 'post-warranty' service to get this work completed. Two hours later, I was presented with a list of repairs 'requiring immediate attention' for a total of over $1700 (my car has only 45,000 miles, has been well maintained, and the warranty just expired last year). Examples of items and prices 'requiring immediate attention' included a cabin air filter ($45.61), an engine air filter ($38.42), front wiper blades ($48.85) and the oxygen sensor I had already had priced ($300.11). The first three line items have comparable replacements available for purchase from multiple online sources between $6-$17 each; the cost of an oxygen sensor at AutoZone was already noted. When the exorbitant costs were pointed out I was informed that I was receiving 'Toyota certified parts' vs the less suitable items I had priced, and that the cost of labor was included in the charges (though as one might imagine, it would be difficult for the labor involved in changing two filters and a pair of wiper blades exceeding three minutes total as all are easily accessible). After conversations with first the young man who presented my bill, then the customer service lady up front, and finally another service representative, no correction, compromise or resolution was offered. Needless to say, I will not be returning to this or any other Toyota dealership for any form of business (sales, maintenance, repairs, etc.) going forward. Interestingly, the 'follow up customer satisfaction survey' rating the dealership experience (from the corporate office, I would assume), which I always received by email after prior visits did not arrive on this occasion. I then noticed that the email listed on my bill was not the one which had been indicated on every prior invoice (namely, the one I provided initially and never changed), but a random gmail email address I had never provided or been associated with in any way. Not saying ... just saying. One would think a dealership makes enough on a sale that they would be content with a reasonable profit on follow up maintenance visits, clearly not the case here. More

poor customer representatives I was there for my car oil change (Camry 2010) and they messed up the oil pan, during oil changing ; which was perfectly fine . later on , I raised I was there for my car oil change (Camry 2010) and they messed up the oil pan, during oil changing ; which was perfectly fine . later on , I raised the matter to available jaime Goncalves (service advisor) and Tom menchi ( service director) they showed me unprofessional behavior and turned me down and further I ask for general manager info they gave wrong email and phone number. short story on criminals who are ruining the brand image and ripping off customer pockets to increase the sale. beware or be a lawyer. More

Oil change Improperly tightened the drain plug.. The following morning a pool of oil was found on the garage floor. Contact with service dept. proved unacco Improperly tightened the drain plug.. The following morning a pool of oil was found on the garage floor. Contact with service dept. proved unaccommodating response. More

Service department was great! I brought my van in because of the power door cable being broken , Mike in the service department was excellent , I am so pleased with their service a I brought my van in because of the power door cable being broken , Mike in the service department was excellent , I am so pleased with their service and very happy that I bought my sienna there back in 2014 I was just over my 36,000 warranty and he was able to get the ok from Toyota to cover my door which would of been very very expensive ! Love Toyota of Dartmouth! More

Excellent customer service when my car broke down My car broke down one evening. I called that evening and began working with a service representative. The service representative that I worked with w My car broke down one evening. I called that evening and began working with a service representative. The service representative that I worked with was exceptionally helpful, courteous and professional. More

The people are real people! The people who work at Toyota of Dartmouth are super people who really care about you! We have purchased five vehicles from ToD and have had great ser The people who work at Toyota of Dartmouth are super people who really care about you! We have purchased five vehicles from ToD and have had great service overtime. Jamie finally got my name "right" after 2-3 years and various "threats", had to tell him he could call me by my first name! I look forward to seeing the guys in service because they're friendly, funny and normal!!! More

You can always be assured you're getting the best service. I've been told that I could save money by going to other service centers, but I know my cars will be cared for properly. Kudos to service! I've been told that I could save money by going to other service centers, but I know my cars will be cared for properly. Kudos to service! More

Great job as always The Toyota service group does a great job all the time. The service is great, they get the job done under the time quoted. Called me when the job was The Toyota service group does a great job all the time. The service is great, they get the job done under the time quoted. Called me when the job was done very quickly. Great job. More

Helpful and Professional Everyone I dealt with was very professional. This is kind of service I get at this dealership. This is why I am a loyal customer. Everyone I dealt with was very professional. This is kind of service I get at this dealership. This is why I am a loyal customer. More

Service review My Review of Toyota of Dartmouth vcordeirojr 9/26/2016 Reason For Visit Service "Service review" Excellent customer service. Excellent explanat My Review of Toyota of Dartmouth vcordeirojr 9/26/2016 Reason For Visit Service "Service review" Excellent customer service. Excellent explanation as to what the vehicle needed. This is a trustworthy service dept. Will continue doing business here. Thank you for taking take of my needs. Will definitely recommend Toyota of Dartmouth to all my family and friends! More