Toyota of Deerfield Beach

Bonnie always takes great care of me. She is a great multi tasked! I was lucky to get a vehicle. multi tasked! I was lucky to get a vehicle. More

Nice employees, very clean and safe , everything is outstanding , this my favorite Toyota service in area has outstanding , this my favorite Toyota service in area has More

Very courteous, timely. Pricing generally reasonable. Does not push for unnecessary repairs but makes clear and objective recommendations Does not push for unnecessary repairs but makes clear and objective recommendations More

Always able to get in to have my RAV4 serviced. Definitely having an appointment helps, dropping off SUV the night before got my repair finished that morning Definitely having an appointment helps, dropping off SUV the night before got my repair finished that morning More

The appointment was made for Saturday, 9/11 @ 11:15 am. At 1 pm I was told I needed brake pads front and back. I said ok. At 4:30 I get a call from the advisor. I tell the service advisor I will be there i At 1 pm I was told I needed brake pads front and back. I said ok. At 4:30 I get a call from the advisor. I tell the service advisor I will be there in 10 minutes. He tells me once I am there at the service desk that my truck will be ready in less than 5 minutes and asks me to pay. I pay and wait, my service advisor disappears and 20 minutes goes by. I spotted the advisor out in the lot and he had to go by me to get back into his work area and I ask where is my truck. I am quite annoyed, he tells me he will go see why my truck is not ready. Another 20 minutes go by and I am furious so I go into the service area only to find my truck up on a ramp being worked on and the service advisor has gone home. Manny had lied and deceived me telling me my car was ready. He was more concerned about getting paid so he could close out and go home. After an hour and twenty minutes, I finally got my truck. I was the only person in the service area for at least 40 minutes. This is terrible customer service. I had to find a manager to speak w/, and Terrell Romero stepped in. He made it worse as he wouldn't come out to speak w/ me to provide any update, only leaving me to get more frustrated until my truck was complete. From the initial greeting to finally getting my truck, it was a very frustrating experience. I was told by Terrell that nothing could be done that night with my invoice and I am expecting to hear from him on Monday. I also realized that I was never given a copy of my multipoint inspection and at this point, I don't trust what was communicated, and did I really need the brake work? knew exactly what he was doing he tricked me into paying him, he wanted to close out his ticket so he could go home he lied and deceived me about my truck being ready. I give ( 5 stars ***** ) to TERRELL and Darren for addressing the situation they did the best they could to make this right. Because of their excellent customer service, I will go back to this dealership More

Great experience bringing my car in for service today! Even on a busy Saturday, my appointment was right on schedule. Highly recommend this dealership. Friendly people and modern facility. Even on a busy Saturday, my appointment was right on schedule. Highly recommend this dealership. Friendly people and modern facility. More

Consistently good service but I guess due to the holiday volume today communication wasn't as good as it usually is. Also masks not enforced among customers or staff so I wasn't comfortable waiting inside a volume today communication wasn't as good as it usually is. Also masks not enforced among customers or staff so I wasn't comfortable waiting inside at all. More

Always great service and attention from Toyota Deerfield. Mr. Mario and Mr Danny Rodriguez are the best. I would not trust anyone else to take care of my car. Thank you all and God bless you and keep you sa Mr. Mario and Mr Danny Rodriguez are the best. I would not trust anyone else to take care of my car. Thank you all and God bless you and keep you safe all. More

Great service! Andres Moncada took great care of me. Did not take too long to do trade in and walk out with a new Toyota. not take too long to do trade in and walk out with a new Toyota. More

Bonnie was awesome! Highly recommend! I had a smooth process and my car is great! process and my car is great! More