Toyota of Deerfield Beach

Very poor costumer service was rude and broke a Peace on my car back window my car back window More

Toyota of Deerfield Beach is one of the best dealers I’ve been to. The sales people and management are all very nice. Furthermore the actual dealership is very clean creating a overall great experience. been to. The sales people and management are all very nice. Furthermore the actual dealership is very clean creating a overall great experience. More

Although my initial buying experience was not great, I received a phone call from Angel at Toyota of Deerfield Beach. Angel was extremely professional and empathetic to my concerns. The fact that Angel pe received a phone call from Angel at Toyota of Deerfield Beach. Angel was extremely professional and empathetic to my concerns. The fact that Angel personally reached out to me to better understand my experience and to address my concerns demonstrates that the leadership at this dealership cares about their customers and their customers’ experiences. Thank you Angel for your time and for your attention to my buying experience. More

I had a horrible buying experience at this dealership. Found the Tundra I wanted on their website and called to put a deposit down to hold it. The price on the website did not match the price when I went Found the Tundra I wanted on their website and called to put a deposit down to hold it. The price on the website did not match the price when I went in to pick it up as the website advertised the Tundra with a spray in bed liner, a bed cover, all weather TRD floor mats, and few other extras; however, these additional items were not included in the advertised price even though they were all listed on the website giving the appearance that they were included in the price. As such, when I went to write a check for the remaining balance, it was a few thousand dollars more than I was expecting. In addition, when I asked some basic questions about the Tundra’s features, our sales person handed me the 300 page owner’s manual and told me I could find the information in the manual. He went on to tell me that he doesn’t know much about the Tundras, but if I bought a Rav 4 he would be able to answer my questions. How about getting someone who knows the vehicles to represent the dealership in the transaction? Although the Tundra was advertised with all weather floor mats, they were not in the Tundra. My salesperson had to order them. Not only did he not know Tundras, he ordered the wrong floor mats. When the wrong floor mats arrived I called him to get it corrected he told me that the website was wrong and the Tundra should not include the floor mats. As such, he was not going to correct the issue. So I spent over $55,000 on a vehicle that was advertised with floor mats (a $160 option) and they are not going to make it right. To make matters worse, I had the dealership ship the Tundra to me. When it arrived it was supposed to have a temporary tag that I paid for. However, my “diligent” salesperson did not put the tag on the Tundra. As such, I did not have a license plate and had to drive the Tundra for almost a week before they sent the temporary tag to me. My recommendation, shop somewhere else and don’t waste your time with a dealership that does not care about its customer’s experiences. More