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Toyota of Denton
Denton, TX
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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319 Reviews of Toyota of Denton
September 04, 2014
Wouldn't honor their own written price quote Received email quote for specific vehicle but when we arrived to purchase even though they acknowledged the price we were quoted they said it was a "m Received email quote for specific vehicle but when we arrived to purchase even though they acknowledged the price we were quoted they said it was a "mistake" and wouldn't honor their quote. More
by cfinnerty
Employees Worked With
May Singh, Monica Jennings, Scott (GM)
July 31, 2014
Great Experience I couldn't be happier with my Camry SE and the awesome deal I received from Toyota of Denton!! (: This was my first new car purchase. I was upside dow I couldn't be happier with my Camry SE and the awesome deal I received from Toyota of Denton!! (: This was my first new car purchase. I was upside down on my truck, and needed to keep the same payment. I was not an easy deal, and miraculously they got it done. I went through the Internet department and they made my visit so quick and easy. THEY WERE ACTUALLY WAITING FOR ME WHEN I PULLED UP. I couldn't be happier. Thank you Henry, Monica, and Roland!! More
by MyBoysRule
Employees Worked With
Henry Ventura, Roland Aaron
July 21, 2014
High Pressure Sales Technique I was on TruCar and Toyota of Denton got my name. After several calls they convinced me to come take a test drive because they had several models for I was on TruCar and Toyota of Denton got my name. After several calls they convinced me to come take a test drive because they had several models for me to look at. They only had one model. I drove it but it wasn't or didn't have all the right options I wanted plus I wanted to look at he Nissan Frontier. The sales person was rude and kept showing me cars I didn't want. Offered to get me what I wanted but at a higher price then what TruCar said they would honor because it was hard to get. So much for TruCar. At that point I just wanted to take my car back but they had the keys due to a below value estimate for my trade in. The experience sucked and I expected more from the dealership. I would not recommend this place to anyone. The more the sales person pushed the more I got turned off. Please do yourself a favor and at least try another dealership before you pay more than you have to. More
by blowinsnow
Employees Worked With
Mohammad Butt
June 26, 2014
This sure ain't Jim McNatt anymore I believe a total of 2 employees remained with this dealership when they bought the good guys out. These guys are everything that gives a car salesma I believe a total of 2 employees remained with this dealership when they bought the good guys out. These guys are everything that gives a car salesman a bad name! I would switch vehicle makers before ever dealing with these guys. They have no clue who even visits their dealership when they send out their spam emails or do their bogus follow-up calls. If you purchased a vehicle from Jim McNatt in the past then they inherited (or purchased) your contact details as well. There may still be some good TOYOTA dealerships out there but THIS ONE IS AWFUL. Save your time and hope they don't have any past contact details to pester you and play their slick little car salesman games! When Monica the business manager calls to see how your visit was, be warned if you have anything negative to say she starts hanging up on you! More
by BadToyota
Employees Worked With
Curtis Lacy, Tariq Butt, Monica Denings
May 31, 2014
Selling you service you don't need and overcharging Had gone to the prior Jim McNatt Service for three years; New ownership and new service staff this time as Jim McNatt sold the Toyota and Honda stores Had gone to the prior Jim McNatt Service for three years; New ownership and new service staff this time as Jim McNatt sold the Toyota and Honda stores (all existing staff have left); overcharged me for the 120,000 mile service from prior services and attempted to sell me on what their service advisor claimed was "needed service". Told me I need a wheel alignment when I just had new tires one week prior; told me I had brake problems when they had corrected that problem at a prior service. When asked, they first said they could not find in the computer but when I pressed them, they said "oh, I found that we did that for you so you don't need that now!!". Told me it would cost me $700 plus for a water pump but I got it done at another place for $400. They only care about overcharging you. I complained at the sale and was called by Joe, who said they apologized for the mistakes and would work with me on the issues. He said he would call the service manager and get back with me. Never happened!!! Don't go here for service unless you want to get ripped off. Will continue to tell everyone in Denton not to go there. More
by markstuart1
Employees Worked With
Joe and a new employee
November 11, 2013
This was our second new car purchase from Jim McNatt. Just like the first time, the service from start to finish was lacking nothing and was easy with no pressure or stress involved. The Sales Consulant Just like the first time, the service from start to finish was lacking nothing and was easy with no pressure or stress involved. The Sales Consulant Patrick Barrigan was exceptional and truly listen to my needs for a new Truck and provided me with some choices that were exactly what I requested. Patrick even went above and beyond what was expected in a sales consulant and returned after leaving for the day, so we could test drive a truck that evening with my family. We returned the very next morning and closed the deal with no additional questions. Patrick did answer all concerns and questions I did have prior to decision and was pleasent throughout the process. There were a few small gliches at closing, but quickly resolved and never had any doubts things were done right!!! If you like the new car process and purchase, you will also love their service department. We have been using them for over 10 years now and never had any questions about what was needed and/or repaired and had full confidence in their abilities. Thanks McNatt and Patrick for provided my family yet another reliable truck for use. We look forward to buying our daughter her first car in the next 4 years. More
by korak4
Employees Worked With
Patrick Barrigan
October 18, 2013
This is my first experience with an auto dealer. My mother gave me her Toyota that she had only taken to Jim McNatt Toyota for service during its entire life. I went for my first visit in August for a mother gave me her Toyota that she had only taken to Jim McNatt Toyota for service during its entire life. I went for my first visit in August for a 50,000 mile service. I was astonished to be greeted courteously, have the car serviced quickly and with no fuss, and then have the service manager talk to me professionally and courteously, explaining what the technician did and what I needed to watch out for maintenance for my car over the next few months. I left ecstatic at the quality of service and attention I received. I recently went back for a quick check before I took a road trip to Oklahoma. I was again greeted courteously, my car was looked at in less than 5 minutes, and again the service manager explained what I needed to consider when I brought the car back in for 60,000 mile service. Again, top-notch service and attention and I left feeling like I and my car were very special to Jim McNatt. I called the service manager the next day to thank him. My previous cars have gone to places like Firestone and oil-change places for service. Never again. You can't beat great customer service. Thank you for treating me so well. More
by AnnaGosling
Employees Worked With
Joe Robert, Steve Doane
April 22, 2013
I would simply say they made my day.. These people are great and very helpful. I appreciate Rick (one of the sales manager) and Jose. An endless appreciation. Thanks Guys great and very helpful. I appreciate Rick (one of the sales manager) and Jose. An endless appreciation. Thanks Guys More
by arif510
Employees Worked With
Jose, Jose Bosquez
January 21, 2013
DO NOT BUY FROM THIS DEALER!!! These guys at MCNatt are DO NOT BUY FROM THIS DEALER!!! These guys at MCNatt are totally dishonest!! I went in there last April to buy a truck on a Saturday, got the numbers DO NOT BUY FROM THIS DEALER!!! These guys at MCNatt are totally dishonest!! I went in there last April to buy a truck on a Saturday, got the numbers all hammered out and then went to Finance guy (Justin Elliot), large and told him I did not want any of there options, warranties, add-ons ect. Well I get home and see that the finance guy(Justin Elliot) added Lo-Jack at $650! I did not want that or ask for that option on the truck, he asked me if I wanted I said no. Turns out they put it on and then charged me for it. Called up the next day and spoke with finance manager, said he would refund it...never happened. These guys at McNatt are the most dishonest Dealership in the DFW area. Steer clear of them for a new car Purchase!! Justin Elliot in Fiance Dept will add options to the buy and try to pull the wool over your eyes and will rip you off in a heart beat! Steer clear from this dealership....you will be riped off if you don't D. Justice More
by D.justice
Employees Worked With
Duane Justice
September 19, 2012
After taking my tacoma here to be serviced for nearly nine years, I decided to bring in my girlfriends car for routine preventive maintenance. We had fluids changed and they told us the belts needed to b nine years, I decided to bring in my girlfriends car for routine preventive maintenance. We had fluids changed and they told us the belts needed to be replaced. We agreed and had the service done. Keep in mind, this car only had 40,000 miles at time of initial service. A few days later, less than 2 hours drive time, a squeal could be heard coming from the engine while in idle. We informed Cat of the issue and she told us to bring it back in. After bringing it back she said that a belt was put on a little loose but they tightened it and the issue should be resolved. Upon returning home the noise returned and this time it was getting louder and more consistent when in idle. We informed Cat the problem was getting worse and she again recommended we bring the car back in. As soon as we arrived at the dealership Cat came out and was being incredibly defensive and rude. She was making comments like the car wasn't doing this when we left after the initial service and coming up with anything she could to make it seem like this was our fault. We left the car with them and all I said was that I just wanted them to make it right or they would no longer be maintaining my vehicles. She said it would take an hour but after 3.5 hours of waiting I finally called her and she informed me that the bearing on the water pump pulley was bad and the water pump needed to be replaced. She also informed me that they could not get the part and they would not perform the service. I was stunned. This has turned into a 1,000 dollar repair for us and Jim McNatt is declining they had anything to do with it and refusing to help us. This is after talking to Cat, Billy the service manager, and the GM. There are two options why this bearing in the water pump pulley, which is what the belt spins around, could have gone out. First, it was an absolute coincidence! The fact that the car only had 40,000 miles on it, was not showing any signs of water pump malfunction such as water leaking or over heating, and considering water pumps going out this early is extremely rare, it was strictly a coincidence that it malfunctioned less than two hours after they replaced the belts. The GM informed me that this was a much more logical explanation as compared to one of their technicians not being familiar with the car and was unable to remove the belt or get it back on and was placing excessive torque on the water pump pulley in an attempt to remove the belt. The car has an automatic tensioner on the serpentine belt but not the AC belt. If the technician was not familiar with this they would have struggled to get the serpentine belt on and off, having to place extreme tension on the pulleys. Also a belt being too tight can wear out bearings incredibly fast. I hope I don't have to explain to anyone else how incredibly ridiculous their explanation sounds and I am absolutely appalled that this is the treatment a loyal customer of nearly nine years is treated with. Sad to see our relationship end this way, but the last two years I have really noticed a difference in the service department here and it has not been for the better. You decide if you want to deal with these people or not, but I will not be going back. You really suck and truly think people are stupid Jim McNatt! More
by Hawkayaks
Employees Worked With
Billy Cassels, “CAT” Fillman
