Toyota of Denton

Selling you service you don't need and overcharging Had gone to the prior Jim McNatt Service for three years; New ownership and new service staff this time as Jim McNatt sold the Toyota and Honda stores Had gone to the prior Jim McNatt Service for three years; New ownership and new service staff this time as Jim McNatt sold the Toyota and Honda stores (all existing staff have left); overcharged me for the 120,000 mile service from prior services and attempted to sell me on what their service advisor claimed was "needed service". Told me I need a wheel alignment when I just had new tires one week prior; told me I had brake problems when they had corrected that problem at a prior service. When asked, they first said they could not find in the computer but when I pressed them, they said "oh, I found that we did that for you so you don't need that now!!". Told me it would cost me $700 plus for a water pump but I got it done at another place for $400. They only care about overcharging you. I complained at the sale and was called by Joe, who said they apologized for the mistakes and would work with me on the issues. He said he would call the service manager and get back with me. Never happened!!! Don't go here for service unless you want to get ripped off. Will continue to tell everyone in Denton not to go there. More

This was our second new car purchase from Jim McNatt. Just like the first time, the service from start to finish was lacking nothing and was easy with no pressure or stress involved. The Sales Consulant Just like the first time, the service from start to finish was lacking nothing and was easy with no pressure or stress involved. The Sales Consulant Patrick Barrigan was exceptional and truly listen to my needs for a new Truck and provided me with some choices that were exactly what I requested. Patrick even went above and beyond what was expected in a sales consulant and returned after leaving for the day, so we could test drive a truck that evening with my family. We returned the very next morning and closed the deal with no additional questions. Patrick did answer all concerns and questions I did have prior to decision and was pleasent throughout the process. There were a few small gliches at closing, but quickly resolved and never had any doubts things were done right!!! If you like the new car process and purchase, you will also love their service department. We have been using them for over 10 years now and never had any questions about what was needed and/or repaired and had full confidence in their abilities. Thanks McNatt and Patrick for provided my family yet another reliable truck for use. We look forward to buying our daughter her first car in the next 4 years. More

This is my first experience with an auto dealer. My mother gave me her Toyota that she had only taken to Jim McNatt Toyota for service during its entire life. I went for my first visit in August for a mother gave me her Toyota that she had only taken to Jim McNatt Toyota for service during its entire life. I went for my first visit in August for a 50,000 mile service. I was astonished to be greeted courteously, have the car serviced quickly and with no fuss, and then have the service manager talk to me professionally and courteously, explaining what the technician did and what I needed to watch out for maintenance for my car over the next few months. I left ecstatic at the quality of service and attention I received. I recently went back for a quick check before I took a road trip to Oklahoma. I was again greeted courteously, my car was looked at in less than 5 minutes, and again the service manager explained what I needed to consider when I brought the car back in for 60,000 mile service. Again, top-notch service and attention and I left feeling like I and my car were very special to Jim McNatt. I called the service manager the next day to thank him. My previous cars have gone to places like Firestone and oil-change places for service. Never again. You can't beat great customer service. Thank you for treating me so well. More

I would simply say they made my day.. These people are great and very helpful. I appreciate Rick (one of the sales manager) and Jose. An endless appreciation. Thanks Guys great and very helpful. I appreciate Rick (one of the sales manager) and Jose. An endless appreciation. Thanks Guys More

DO NOT BUY FROM THIS DEALER!!! These guys at MCNatt are DO NOT BUY FROM THIS DEALER!!! These guys at MCNatt are totally dishonest!! I went in there last April to buy a truck on a Saturday, got the numbers DO NOT BUY FROM THIS DEALER!!! These guys at MCNatt are totally dishonest!! I went in there last April to buy a truck on a Saturday, got the numbers all hammered out and then went to Finance guy (Justin Elliot), large and told him I did not want any of there options, warranties, add-ons ect. Well I get home and see that the finance guy(Justin Elliot) added Lo-Jack at $650! I did not want that or ask for that option on the truck, he asked me if I wanted I said no. Turns out they put it on and then charged me for it. Called up the next day and spoke with finance manager, said he would refund it...never happened. These guys at McNatt are the most dishonest Dealership in the DFW area. Steer clear of them for a new car Purchase!! Justin Elliot in Fiance Dept will add options to the buy and try to pull the wool over your eyes and will rip you off in a heart beat! Steer clear from this dealership....you will be riped off if you don't D. Justice More

I took my Honda into the service department after our huge hail storm left over $7,000 worth of damage on my car. They assured me that my car would be handled by a certified Honda technician and would b huge hail storm left over $7,000 worth of damage on my car. They assured me that my car would be handled by a certified Honda technician and would be given back to me in perfect condition. After 30 days of poor communication and wasted trips to the dealership, I got my car back. They failed to put a new clearshield on the car, saying I would need to come back to the dealership (which is 20 minutes away) to have it put on and that it would take only half of a day. If that wasn't frustrating enough, I got home and realized my windows wouldn't roll down all the way, the upholstry on the ceiling was coming out of the lining, the material around the sunroof wasn't attached, and the plastic siding between the windshield and front windows wasn't attached all the way. I took my car back in today (the date the technician specified to put the clearshield on) and showed him the many problems and explaining how inconvient this is for me since I currently need my car to go on interviews. He later called and said they can't do the work until Tuesday. I think I will take my car to an actual Honda dealership in the future. UPDATE: I went back to get my car today and Buddy was very friendly and apologetic. Technically it wasn't his fault that my car was returned back to me in less than perfect shape. He said that if he had been able to review my car before giving the keys over to me, he would've caught the mistakes and fixed them then. All of the errors have been fixed now and am just waiting on the clearshield now (which he informed me today actually will need to be put off until the paint has cured completely). He took all responsibility for the errors and wanted to make sure I was completely happy with the car and I am. More

Karen is the very best. I purchased a new 2011 4Runer Karen is the very best. I purchased a new 2011 4Runer from her last fall. All you have to do is tell her what you want and she will make it hap Karen is the very best. I purchased a new 2011 4Runer from her last fall. All you have to do is tell her what you want and she will make it happen. Very knowledgable and efficient in all phases of the transaction. Karen went above & beyond to help us in this most enjoyable purchase of the 4Runner. She had everyting calibrated & set to perfection when she delivered the vehicle. Karen even scheduled the first service appointment for us. If you want a true professional, call or visit Karen. P.S. You will not find a nicer LADY anywhere......... More

We have purchased three vehicles through Karen all Toyotas (4Runner Limited new, 2010 Corolla Sport used & 2008 Yaris used). We feel we were provided valuable information regarding all of the vehicle Toyotas (4Runner Limited new, 2010 Corolla Sport used & 2008 Yaris used). We feel we were provided valuable information regarding all of the vehicles we have bought. Karen sat with us from A...Z. It is helpful & comforting to have that personal touch when the closing takes place. We never felt pressured that we had to do something right away. We will not hesitate to contact Karen again when our automotive needs present themselves. Kudos, Randy & Kathy Shiflet More

I give Jim McNatt Toyota Five stars for a number of reasons including quality of service, quality of people, and willingness to work out a great all around deal. My history goes back to the purchase o reasons including quality of service, quality of people, and willingness to work out a great all around deal. My history goes back to the purchase of my 2005 Tundra and 2 other vehicles. My most recent visit was for my second Prius. It was also the second time I worked with Karen. She is truly a great partner in buying a vehicle. Her general knowledge and experience is very useful and helpful in feeling comfortable with a new vehicle purchase. She made the investment in time to understand what I was looking for, find the vehicle I wanted, and explain all the details about my great new car. Closing the deal at Jim McNatt has been a painless process. The staff has been very fair with my trade-in, offered exceptional incentives going in, and great packages and financing coming out. The Jim McNatt Service Department has provided scheduled maintenance and service for all my Toyotas. I have always received great treatment and a good job at a fair price. Jim McNatt is an all around great dealership. It has great people, great facilities, and a great product. I left the lot in my 2011 Prius loving it and it gets better everyday. More